Jakarta, September 5, 2025 - PT Bank Central Asia Tbk (BCA) celebrates National Customer Day 2025 as a moment to reaffirm the company's commitment to provide the best and most wholehearted service to all customers. With the theme “With You in Every Beat” for this year's celebration, BCA is committed to always being there to accompany every step of its customers through innovative, secure, and relevant banking services.
BCA President Director Hendra Lembong said, “National Customer Day is a moment for BCA to reaffirm our commitment to being a trusted partner in every step of our customers’ financial journey.. Customer trust is our main motivation to continue innovating and providing quality service across all BCA channels. We hope to continue providing a safe, convenient, and reliable banking experience for all our beloved customers.”
BCA consistently develops various customer touch points to serve the needs of customers in various segments. Customers have the flexibility to use online channels, both from mobile banking and internet banking applications, as well as other traditional channels such as branch offices and ATMs/CRMs (Cash Recycling Machines). These various channels are supported by an integrated contact center called Halo BCA. Halo BCA's integrated services include the WhatsApp chat application, social media platforms, and the haloBCA application.
Specifically in the digital channel, the myBCA and BCA mobile applications are at the forefront of BCA's mobile banking solutions. These two applications continue to run side by side to provide a comprehensive banking experience for customers. Until June 2025, BCA's mobile and internet banking transactions grew 19% YoY. The myBCA app will also continue to be equipped with new features this year, ranging from the QRIS TAP feature, Investment Goals, outgoing remittance transfers with funds sourced from Poket Valas, online account opening using foreign mobile numbers, integration of BCA Sekuritas stock and bond portfolios, to the addition of foreign currencies to the Poket Valas feature.
Meanwhile, offline, amid technological developments, BCA continues to strive to provide optimal services through 1,264 branch offices in Indonesia. Of these, more than 80% have implemented innovative digital devices and applications. BCA has also upgraded a number of conventional ATMs to CRM, allowing customers to make deposits and withdrawals as needed. As of August 2025, BCA has 19,961 ATMs spread across Indonesia, and around 75% of these ATMs are CRM.
This combination of digital and physical services has contributed to an increase in the number of customer accounts to more than 42 million as of June 2025. The total frequency of transactions processed by BCA also grew 17% YoY in the first half of 2025, or 3.5 times in the last 5 years. At its peak, the frequency of transactions processed by BCA can reach around 200 million per day. At the same time, BCA is strengthening its security with a comprehensive approach covering three main aspects, namely People, Process, and Technology, which are continuously updated in line with developments in the cyber landscape.
In addition to banking services, BCA, through Bakti BCA, consistently provides a positive impact on society. Throughout 2025, several initiatives will be carried out, including the Bakti BCA Scholarship program for 700 students from 20 universities; facilitation of the issuance of approximately 2,000 halal certificates for MSME players; the BCA Go Export 2025 MSME program; the BCA Berbagi Ilmu program, which invites BCA directors to present material on economics, finance, and technology to thousands of students at various campuses; empowering friends with disabilities (Teman Tuli) through certified makeup artist (MUA), nail art, and hair do training; free cataract surgery for communities in East Halmahera and Bengkulu; and the implementation of the Genera-Z Berbakti program, which is a national community service competition for students.
“Bakti BCA is a manifestation of our commitment to delivering adaptive programs that have a real impact on society and the environment. Through various initiatives in the fields of education, health, community empowerment, the environment, and cultural preservation, BCA strives to provide sustainable added value and contribute to the achievement of Indonesia's sustainable development agenda,” explained Hendra Lembong.
The 2025 National Customer Day celebration was made even more festive with the presence of BCA's Board of Directors, who personally welcomed and served customers at nine BCA branches on Thursday (4/9). Specifically, BCA President Director Hendra Lembong was present at the BCA Mangga Dua Raya and BCA Asemka branches, BCA Vice President Director Armand Hartono at the BCA Green Garden branch, BCA Director Haryanto T. Budiman at the BCA Kebayoran Baru, BCA Matraman, and BCA Kuningan branches, BCA Director Antonius Widodo Mulyono at the BCA Cibubur branch, and BCA Director Hendra Tanumihardja at the BCA Gading Serpong and BCA Wisma Asia branches.
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Celebrating National Customer Day, BCA Strengthens Commitment to Accompany Customers Every Step of the Way in Meeting Their Financial Needs - BCA President Director Hendra Lembong (left) greets customers at the BCA Asemka Branch Office in Jakarta on Thursday (4/9). In addition to the Asemka branch, Hendra Lembong also greeted customers at the BCA Mangga Dua Raya branch in Jakarta on the same day. PT Bank Central Asia Tbk (BCA) once again celebrated National Customer Day 2025 as an opportunity to reaffirm the company's commitment to providing the best and most dedicated service to all customers.
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Celebrating National Customer Day, BCA Provides Special Services at Various Main Branch Offices (KCU) - BCA Deputy President Director Armand Hartono (center) talks with a customer at the BCA Green Garden KCU on Thursday (4/9). In celebration of National Customer Day 2025, a number of BCA KCU branches offered special gifts to welcome customers on this special day. The entire BCA Board of Directors was also present at various KCU branches in several regions to show their appreciation to customers.
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Celebrating National Customer Day, BCA Strengthens Services and Sustainable Contributions to the Community - BCA Director Antonius Widodo Mulyono (right) was present at the BCA Cibubur Branch Office in Jakarta and expressed his appreciation to one of the customers during the celebration of National Customer Day 2025 on Thursday (4/9). In addition to banking services, BCA, through Bakti BCA, consistently provides positive impacts for the community. Through various initiatives in the fields of education, health, community empowerment, the environment, and cultural preservation, BCA strives to provide sustainable added value and contribute to the achievement of Indonesia's sustainable development agenda.
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Appreciation for All Customers, BCA Celebrates National Customer Day 2025 - BCA Director Haryanto T. Budiman (right) warmly greets all customers at the BCA Kuningan Branch Office, Jakarta, on Thursday (4/9). On the same day, Haryanto T. Budiman also visited the BCA Kebayoran Baru Branch and the BCA Matraman Branch. During National Customer Day 2025, BCA management interacted directly with all customers as a form of appreciation and commitment from the Company to always provide excellent service and deliver the best banking experience for everyone.
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The spirit of “With You in Every Beat” accompanies BCA's celebration of National Customer Day 2025 - Coinciding with National Customer Day 2025, BCA Director Hendra Tanumihardja (right) interacts with and serves one of the customers who came to make a transaction at the BCA Wisma Asia Branch Office, West Jakarta, on Thursday (4/9). This spirit continues to drive BCA to remain committed to accompanying every step of its customers through innovative, secure, and relevant banking services.
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About PT Bank Central Asia Tbk (as of 30 June 2025)
BCA is one of Indonesia's leading banks that focuses on transaction banking and provides credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. At the end of June 2025, BCA served more than 42 million customer accounts, supported by 1.264 branch offices, 19.854 ATMs, as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA's presence is supported by a number of subsidiaries that focus on vehicle financing, sharia banking, securities, general and life insurance, digital banking, remittances, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27.000 employees, BCA's vision is to be the bank of choice for the people and an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CCR
Corporate Communication
Alamat : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310
Telepon : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
