Awards and Recognition

awarded with the category of Combating COVID-19

ASEAN ASSET CLASS PLCs (Indonesia)

Best Domestic Bank

"""Bank Terbaik 2020"" kategori Bank Umum Buku IV dengan Modal Inti di atas Rp. 30 Triliun Penghargaan Khusus sebagai ""Bank Publik Terbaik 2020""."

20 Bank Terbaik di Asia Pasifik 2020

Bank Terbaik sektor Bank Swasta Devisa

The world’s strongest banking brand with a Brand Strength Index (BSI) score of 91.6 out of a 100 and an elite AAA+ rating

1. Best Mega Contact Center

2. Best In Customer Service

3. Best Helpdesk

4. Best Green Contact Center

5. Best Contact Center Design

6. Best Community Spirit

7. Best Direct Response Campaign

8. Best Outbound Campaign

9. Best Social Media

10. Best Sales Campaign

11. Best Recruitment

12. Best Incentive Scheme

13. Best Outsourcing Partnership

14. Best Customer Loyalty

1. Best Technology Innovation

BCA sebagai Pemenang Corporate Branding PR Award 2020 kategori Banking

Emiten LQ 45 - ESG

Keterbukaan Social (S) Emiten Sektor Perbankan Terbaik

Keterbukaan ESG Bank Kategori Buku IV Terbaik

Keterbukaan Environmental (E) Bank Kategori Buku IV Terbaik

Keterbukaan Social (S) Bank Kategori Buku IV Terbaik

Top 50 Companies for 2020 (Rank 16)

Trifecta Award for Winning 3 Years in a Row

"#487 Global 2000:
- #1644 Sales
- #385 Profit
- #509 Assets
- #255 Market value"

#1 in Indonesia (Top 10 Best Bank in Indonesia)

Peringkat A+ Perusahaan Publik dengan Laporan Keberlanjutan Tahun 2019 Terbaik

Best Companies to Work for in Asia 2020

Penerima Penghargaan ICONOMICS EMITEN AWARD 2020 dalam Sektor FINANCE

Predikat Platinum kategori BUKU IV

Kategori Bank Swasta  (Predikat IBBA)

Grand Champion (20 Platinum, 15 Gold, 6 Silver dan 5 Bronze )

Platinum Contact Center Operation

Platinum Technology Innovation

Platinum Digital Media Innovation

Platinum Business Contribution

Platinum Employee Engagement

Platinum People Development

Gold Customer Experience

Platinum Quality Assurance

Platinum SMART

Platinum Telesales

Gold Reporting

Gold Schedulling

Pemenang Indonesia Customer Experience Award 2020

Brand Awareness, Brand Image, Customer Service Quality

1st Best Human Capital for Bank Company

Juara Umum 2 The Best Human Capital of The Year 2020

The Best in Human Capital Digital Transformation

Platinum Award - 2nd The Best IT for Public Company

BCA merupakan No.4 Most Valuable Indonesian Brand 2020 dengan Brand Value dari US$2,917mn dan AAA+ Rating

Predikat EXCELLENT Kinerja Keuangan tahun 2019 kategori BANK UMUM BERMODAL INTI RP 30 TRILIUN KE ATAS (BUKU 4)

Top Performing Listed Companies 2020

20 Pilar Finansial Indonesia Award 2020

Leading Regional Banks Worldwide by Brand Value in 2020

Best Companies 2020

Mitra Distribusi SUN Ritel dengan Kinerja Terbaik Tahun 2019

Mitra Distribusi SBSN Ritel dengan Kinerja Terbaik Tahun 2020 untuk Kelompok Bank Umum Konvensional

Pemenang PRIA 2020 kategori Terpopuler di Media tahun 2019

100 Perusahaan Publik Terbaik Berdasarkan WAI 2020

Peringkat ke-90 Global Top 100 Most Valuable Global Brand BrandZ (naik sembilan tingkat dari posisi tahun lalu)

TOP DIGITAL 2020 Level Stars 5

Top Digital Transfirmation Readiness 2020

TOP 8 of World Best Banker 2020

Top Banker of The Year 2019 (Bapak Jahja Setiaatmadja)

Top Leader in Innovative Banking Technology

Country Winner in the category Priority Integration Sectors : Finance (Large-Tier)

Overall Outstanding Company in Indonesia

Indonesia's Outstanding Companies in Financials

Indonesia's Best Domestic Bank

BANK TERBAIK 2019 KATEGORI BANK UMUM BUKU IV (MODAL INTI > RP 30 TRILIUN)

Bank dengan Kepatuhan Pelaporan Keuangan Terbaik

Bankers of the Year 2019 (Bapak Jahja Setiaatmadja)

1st BEST MOBILE BANKING

1st BEST DIGITAL LOUNGE

1st BEST ATM PUBLIC AREA

1st BEST OPENING ACCOUNT MOBILE APLICATION

2nd BEST CDM/CRM

4th BEST OVERALL PERFORMANCE

4th BEST DIGITAL BANKING

KATEGORI BANK UMUM SWASTA DEVISA

Rank No. 1 of Top 50 Most Valuable Indonesian Brands 2019

Rank No. 99 Top 100 Most Valuable Global Brands 2010

CSR Core Subject based on ISO 26000: “Consumer Issues”

Overall Sustainability Performance: “Finance Industry”

The Best CEO 2019 (Bapak Jahja Setiaatmadja)

Contact Center - CUSTOMER SERVICE EMAIL CENTERS

@HaloBCA - TWITTER CUSTOMER SERVICE

Bank BCA - FACEBOOK CUSTOMER SERVICE

Halo BCA Prioritas - CALL CENTER

Halo BCA – CALL CENTER

In the Category of: Regular Banking

In the Category of: Platinum Credit Card

In the Category of: Regular Credit Card

In the Category of: Personal Loan

In the Category of:  E D C

In the Category of: Kredit Kepemilikan Rumah

Halo BCA Chat

Halo BCA Life Chat

GOLD

1. Best in Mega Contact Center

2. Best Green Contact Center

3. Best Contact Center Design

4. Best Community Spirit

5. Best Technology Innovation

6. Best Outbound Campaign

7. Best in Customer Service

8. Best Recruitment

9. Best Use of Social Media

10. Best Analyst

11. Best Sales Manager

12. Best Quality Auditor

13. Best WFM

14. Best HR

15. Best IT

16. Best Sales Pro

17. Best Supervisor

18. Best Manager

19. Best Trainer

SILVER

1. Best Self Service Technology

2. Best Direct Response

3. Best Sales Campaign

4. Best Help Desk

5. Best Executive/Director

6. Best Sales Manager

7. Best WFM

8. Best Project Manager

9. Best CS Profesional

10. Best Sales Pro

11. Best Supervisor

BRONZE

1. Best Incentive Scheme

2. Best Quality Auditor

3. Best IT Support

4. Best Project Manager

The Best Building and Managing Corporate Image, Kategori : National Bank (Asset > 500 Triliun)

Emiten Terbaik pilihan Analis tahun 2019

PERINGKAT I

E-MONEY BANK

BANK UMUM KONVENSIONAL

WEALTH - BANK UMUM KONVENSIONAL

E-MONEY BANK

BANK UMUM KONVENSIONAL

 WEALTH MANAGEMENT BANK UMUM KONVENSIONAL

KKB BANK UMUM KONVENSIONAL

PERINGKAT II

KARTU KREDIT – BANK UMUM KONVENSIONAL

KARTU DEBIT - BANK UMUM KONVENSIONAL

DEPOSITO – BANK UMUM KONVENSIONAL

TABUNGAN – BANK UMUM KONVENSIONAL

TABUNGAN – BANK UMUM KONVENSIONAL

DEPOSITO – BANK UMUM KONVENSIONAL

KARTU DEBIT - BANK UMUM KONVENSIONAL

KARTU KREDIT – BANK UMUM KONVENSIONAL

PERINGKAT III

KPR - BANK UMUM KONVENSIONAL

The Best Digital Brand 2014-2018

DEPOSITO BANK UMUM KONVENSIONAL

 BANK UMUM KONVENSIONAL

TABUNGAN BANK UMUM KONVENSIONAL

KARTU DEBIT BANK UMUM KONVENSIONAL

KARTU KREDIT BANK UMUM KONVENSIONAL

WEALTH MANAGEMENT BANK UMUM KONVENSIONAL

KKB BANK UMUM KONVENSIONAL

Category : Kartu Kredit

 Category : Internet Banking

 Category : Mobile Banking

 Category : Call Center Bank

Indonesia's Best Bank

Trade Finance Market Leader in Indonesia (Asian Banks Only) 2019

Financial Top Leader 2019, Kategori Perbankan Swasta Buku IV (Bapak Jahja Setiaatmadja)

Peringkat 8 - TOP 50 Best of The Best High Performing Public Listed Companies in Indonesia

Bank of The Year 2019

Most Influential Property Figure in Banking (Bapak Jahja Setiaatmadja)

BEST COMPANIES TO WORK FOR IN ASIA 2019

Excellence in Workplace Culture (Silver)

Top 20 Companies with Highest Market Capitalization

Lifetime Achievement (Bapak Jahja Setiaatmadja)

Best CTO (Bapak Armand)

Grand Champion (17 Platinum, 9 Gold, 13 Silver dan 6 Bronze )

Innovative Company in Quickly Responding to Customer Problems in Digital Financial Services - Category: National Private Foreign-Exchange Commercial Bank

Indonesia Employer of Choice 2019 (Perusahaan Impian)

THE BEST IN FINANCE FOR SUSTAINABLE PERFORMANCE AWARD

Flazz BCA- 2nd Millennial's Choice in E-Money Category

KPR BCA - 2nd Millennial's Choice in Home Ownership Loans Category

Kartu Kredit BCA - 1st Millennial's Choice in Credit Card Category

Bank BCA - 1st Millennial's Choice in Bank Category

Tahapan BCA - 1st Millennial's Choice Saving Account Category

Top Performing Listed Companies 2019

The Best Industry Marketing Champion 2019 for the Commercial Banking sector

Marketeer of the Year 2019 (Bapak Armand W. Hartono)

OMNI Brand of The Year 2019 (Perbankan)

Top 10 Most Outstanding People 2019 (Bapak Jahja Setiaatmadja)

Better Brand Financial Service

Best Private Bank

The Most Positive Organization For its Achievement in Implementing Positive Organization Dimensions

Winner of Red Hat APAC Innovation Award 2019 kategori Agile Integration

Brand Awareness, Brand Image, Customer Service Quality (kategori Bank BUKU 4)

Top 10 Most Famous Indonesia Financial CEO 2019 (Bapak Jahja Setiaatmadja)

Priority Banking

Reguler Banking

Platinum Credit Card

Gold Credit Card

Silver Credit Card

Banking for Corporate Customers

Great Performing Brand in Social Media kategori Kartu Kredit

Peringkat I - Indonesia The Best Public Companies Based on WAI

Peringkat I - ASEAN The Best Public Companies Based on WAI

Peringkat I - Indonesia The Best Public Companies Based on WAI, Kategory : Banks

Peringkat I - ASEAN The Best Public Companies Based on WAI, Kategory : Banks

The Best Financial Performance Bank (Kategori Bank Konvensional Aset >100T)

The Best Bank in Digital Banking Services

The Best Bank in Retail Banking Services

The Best Bank in Customer Satisfaction Services

The Best Payment in Customer Satisfactions Services (Kategori Uang Elektronik)

Best Financial Sector

Best Domestic Bank

Best Digital Bank

Info BCA - Silver Winner kategori The Best of E-Magazine Private Company InMA 2019

InfoBCA - Gold Winner kategori

Top 20 Financial Institution 2019

Top 3 The Best CFO on Financial Institution 2019 (Ibu Vera Eve Lim)

Lifetime Achievement - Top National Banker (Bapak Jahja Setiaatmadja)

Highest Return on Assets Award

Peringkat I

Kategori Bank Umum Konvensional

Kategori Deposito Bank Umum Konvensional

Kategori Kartu Debit Bank Umum Konvensional

Kategori E Money Bank Product Brand Flazz

Kategori KKB Bank Umum Konvensional

Peringkat II

Kategori Kartu Kredit Bank Umum Konvensional Product Brand Kartu Kredit BCA

Kategori Wealth Management Bank Umum Konvensional Product Brand BCA Prioritas

Peringkat III

Kategori Tabungan Bank Umum Konvensional Product Brand Tahapan BCA

Winner - Priority Integration Sector Sub Category Finance

Bank Pendukung - Pengendalian Moneter Rupiah dan Valas Terbaik

Bank Pendukung - Pendalaman pasar Keluangan Terbaik (Kelompok Pendukung Pendalaman Pasar Keuangan Rupiah)

"Gold Champion category Banking"

Call Center Priority Banking

Call Center Regular Banking

Call Center Platinum Credit Card

Call Center KPR

Call Center Personal Loan

Call Center EDC

Call Center Life & Health Insurance

Email Center Banking Finance Insurance

Twitter Banking Finance Insurance

Facebook Banking Finance Insurance

Call Center Sharia Banking

Call Center Regular Credit Card

Call Center Automotive Financing

Gold

Incentive Scheme

Best Use of Social Media

Green Contact Center

Best Design

Customer Loyalty

Community Spirit

Best In Customer Service

Silver

Recruitment Campaign

Helpdesk

Self Service Technology

Technology Innovation

Bronze

Direct Response

Kartu Kredit - Bank BCA

Internet Banking - Klik BCA

Kartu Repaid - Flazz BCA

Mobile Banking - M-BCA

Leasing Mobil - BCA Finance

Call Center Bank - Halo BCA

Deposito - Bank BCA

Indonesia's Best Bank

Bank Umum Swasta Devisa

Best Asian Bank

Best Bank in Indonesia

#574

#148

#148

Top 50 Companies of 2018

Most Trusted Company Based on Corporate Governance Perception Index (CGPI) kategori Sangat Terpercaya

Recruitment Strategy (Rating A)

Retention Strategy (Rating A)

Learning & Development Strategy (Rating A)

Best Parenting Bank Kategori Bank Konvensional

Most Reliable Bank Kategori Bank Konvensional Aset 100T & diatas 100T

Most Efficient Bank Kategori Bank Konvensional Aset 100T & diatas 100T

Best Bank in Productivity kategori Bank Umum Syariah

Bank Berpredikat "Sehat" - BUKU 4 dengan Aset di atas Rp 500 Triliun

Brand for Good Club Member 2018

"Apresiasi & Penghargaan Wajib Pajak ""Pajak Kita Kontribusi Nyata Untuk Indonesia"""

Top 10 GCG Issues in Banking Sector

Innovative Company in Digital Transaction and Customer Services

Kategori National Private Foreign-Exchange Commercial Bank

Indonesian Living Legend Companies

Indonesia Most Admired CEO 2018

Corporate Secretary Team of The Year 2018

Gold Champion

Internet Banking - Klik BCA

ATM - ATM BCA

Uang Elektronik - Flazz BCA

Mobile Banking - mBCA

Kartu Kredit - Kartu Kredit BCA

Call Center - Halo BCA

Silver Champion

Tabungan - Bank BCA

Bronze Champion

KPR - KPR BCA

Predikat Sangat Bagus

Sangat Bagus Selama 15 Tahun Berturut-turut

Peringkat I

Overall Satisfaction Loyalty Engangement (SLE) Bank Umum Konvesional

Net Promotor Score (NPC) Bank Umum Konvensional

Experience Index 2018 Bank Umum Konvensional

Engagement Index Bank Umum Konvensional

Satisfaction Index 2018 Satpam Bank Umum Konvensional

Satisfaction Index 2018 Customer Service Bank Umum Konvensional

Satisfaction Index 2018 Teller Bank Umum Konvensional

Satisfaction Index 2018 Fisik Bank Umum Konvensional

Peringkat II

Satisfaction Index 2018 Bank Umum Konvensional

Peringkat III

Loyalty Index 2018 Bank Umum Konvensional

Satisfaction Index 2018 ATM Bank Umum Konvensional

Top Performing Listed Companies 2018 Kapitalisasi Pasar >Rp10 Triliun

Issuer with The Highest Value of Scriptless Securities

Investor Fund Account Administrator (RDN) Bank with The Largest Number of Clients

Agen Penjual Ritel dengan Kinerja Terbaik

Agen Penjual SBSN Terbaik Pertama

2nd Best Performance Channel Banking

Rank No. 1 of Top 50 Most Valuable Indonesian Brands 2018

Rank No.99 Top 100 Most Valuable Global Brands 2018

Best Company - Enterprise Achiever

Best Achiever in Women Professional - Lianawaty Suwono

PUJK Ter-kooperatif dalam Melakukan Upaya Perlindungan Konsumen

Top 5 Social Business Innovation Company 2018 - Category Banking

CEO of PT Bank Central Asia Tbk - Category Banking

Top 50 Big Capitalization Public Listed Company

Best Right of Shareholders

The Best of Private Company Inhouse Magazine (InMA) 2018 - Info BCA

The Best of E-Magazine Private Company Inhouse Magazine (InMA) 2018 - Info BCA

Bank Ritel Terbaik di Indonesia

1st Ranking of The Best CEO 2018 (Jahja Setiaatmadja)

Cash Withdrawal

Best in Financial Industry - Bank

Constituent Of Sustainable Resposible Investment (SRI)-KEHATI Index

1. Social Business Innovation Award 2017 Kategori Bank
2. The Best Green CEO 2017 Kategori Bank

1. The Best Bank in Retail Banking Services
2. The Best Bank in Digital Services
3. The Most Reliable Bank
4. The Most Efficient Bank
5. Diversity of the Board

1. Best Domestic Bank
2. Best Banking Brand in Indonesia

The Strongest Bank by Balance Sheet in Indonesia 2017

Best Brand Platinum 2017 untuk Tahapan BCA dan Kartu Kredit BCA

The Innovative in Property Loan Services

Bank Swasta Nasional Pertama yang Melaksanakan Kegiatan Donor Darah ke-100

1. The Best in Building Corporate Image & Digital Banking untuk BCA
2. CEO of the Year – Jahja Setiaatmadja

Peringkat 2 Indonesia Best Companies in Creating Leaders from Within

Economic Challenges Award Kategori Perbankan

1. Top 50 The Biggest Market Capitalization Public Listed Companies
2. Best Disclosure & Transparency

1. Top 5 Best Consumer Choice Private Foreign Exchange National Bank
2. Good Financial Performance Kategori Private Foreign Exchange National Bank

1. Most Trusted Company Based on Corporate Governance Perception Index (CGPI)
2. Indonesia Most Trusted Companies Award Kategori Sangat Terpercaya

1. Agen Penjual SUN untuk Investor Ritel dengan Kinerja Terbaik Tahun 2016
2. Agen Penjual Sukuk Ritel Seri SR-009 Terbaik Pertama Tahun 2017
3. Dealer Utama dengan Kinerja Terbaik Tahun 2016
4. Peserta Lelang SBSN Terbaik Pertama Tahun 2017

The Best Acquiring Bank Partner Of The Year 2016 In Indonesia

1. World’s Best Employers
2. Top Regarded Companies

1. Gold: Best Contact Center, Help Desk, Customer Service, Analyst, CC Support Pro WFM, CC Support Pro IT, CC Trainer
2. Silver: Best Incentive Scheme, Use of Social Media, Recruitment Campaign, Green Contact Center, Customer Loyalty Program, Outbound Campaign, CC Sales Pro
3. Bronze: Best Outsourcing Partnership, CC Supervisor

1. Saving Account (Tahapan BCA)
2. Credit Card
3. Prepaid Card (Flazz)
4. Call Center (Halo BCA)
5. Mobile Banking (m-BCA)
6. Internet Banking (Klik BCA)
7. Deposit Account

1. Credit Card
2. Housing Loan (KPR BCA)
3. Mobile Banking (m-BCA)
4. Internet Banking (Klik BCA)

1. Saving Account (Tahapan BCA)

1. Lifetime Achievement Award untuk Presiden Direktur BCA Jahja Setiaatmadja
2. Best Enterprise Achievent Category 12 Years of Achievement Private Sector

1. The Best I: Perusahaan Swasta Tbk
2. The Big 5 : Human Capital

• The Best Human Capital for Public Company kategori Perusahaan Swasta Tbk.
• The Best Human Capital Business Impact
• The Best Human Capital Strategy
• The Best Learning Development
• The Best Employee Engagement Peringkat II:
• The Best Organization Strategy
• The Best Performance Management
• The Best Human Capital Architecture
• The Best Human Resources Technology Peringkat III:
• The Best Industrial Relation

• Digital Brand Wealth Management
• Digital Brand Bank Umum Konvensional
• Digital Brand Kartu Debit Bank Umum Konvensional
• Digital Brand Kartu Kredit Bank Umum Konvensional

Peringkat II:

• Digital Brand Tabungan Bank Umum Konvensional
• Digital Brand KPR Bank Umum Konvensional

Peringkat III:

• Digital Brand Deposito Bank Umum Konvensional

• Customer Service Email Center

• Call Center Regular Banking

• Call Center Priority Banking

• Call Center Regular Credit Card

• Call Center Platinum Credit Card

• Twitter Customer Service Banking

• Facebook Customer Service Banking

• E-Channel Internet Banking Contact

• E-Channel ATM Contact Point (BCA)

• Tabungan Bank
• Kartu Kredit
• Internet Banking

• Best In Customer Service Inhouse Mega Sized
• Direct Response
• Customer Loyalty
• Technology Innovation
• Self Service Technology
• Design Contact Center
• Helpdesk
• Operation Manager
• Sales Manager
• Supervisor
• Quality Auditor
• Customer Service Professional
• IT Support

• Social Media
• Community Spirit
• Workforce Management
• Project Manager
• Customer Service Professional

• Recruitment Campaign
• Sales Campaign
• Oubound Campaign
• Incentive Scheme
• Green Contact Center

1. 1st Best ATM Public Area Commercial Bank
2. 2nd Best Mobile Internet Banking Commercial Bank
3. 3rd Best Internet Banking Commercial Bank

• Regular Banking (Domestic)
• Priority Banking
• Platinum Credit Card
• Regular Credit Card

1. Best Mobile Payment Project
2. Best Retail Bank
3. Best Mortgage Business

1. BCA Terdepan dalam Layanan & Teknologi Perbankan
2. Jahja Setiaatmadja sebagai CEO of the Year

1. Bank Berpredikat Sangat Bagus atas Kinerja Keuangan 2015
2. Titanium Trophy atas Kinerja Keuangan "Sangat Bagus" 2001-2015

1. Jahja Setiaatmadja sebagai Peringkat 1 Best CEO
2. BCA sebagai Peringkat 1 Best Managed Companies
3. Peringkat 1 Most Committed to Corporate Governance
4. Peringkat 5 Best at Investor Relations -
5. Peringkat 5 Best at Corporate Social Responsibility

1. Best Asian Bank
2. Best Bank in Indonesia

1. The Most Efficient Bank
2. The Most Reliable Bank
3. The Best Bank in Retail Banking Services
4. The Best Bank in Digital Services
5. Best Bank in Diversity

1. Best Domestic Provider of FX Services
2. Best Domestic Provider of FX Research & Market Coverage in Indonesia as voted by Corporates

1. Best Stellar Workplace Award for Large Size Employer
2. Stellar Work Place in Employee Commitment & Employee Satisfaction

1. Best Performance Bank kategori Buku IV
2. Banker of The Year bagi Jahja Setiaatmadja

1. Tahapan BCA sebagai Produk Tabungan Terbaik
2. Debit BCA sebagai Kartu Debit Terbaik
3. Kredit BCA sebagai Kartu Kredit Terbaik
4. m-BCA sebagai Mobile Banking Terbaik
5. Klik BCA sebagai Internet Banking Terbaik

1. Great Performing Brand in Social Media untuk Kartu Kredit
2. Great Performing Product in Social Media untuk Kartu Kredit, Internet Banking, Kartu Debit, SMS Banking, E-wallet
3. Great Performing Website untuk Perbankan

1. Indonesia Most Admired CEO 2016 Kategori Banking untuk Jahja Setiaatmadja
2. Top 20 Indonesia Most Admired CEO 2016 untuk Jahja Setiaatmadja

1. Top 50 Public Listed Companies
2. The Best Responsibilities of the Board

1. Most Trusted Company Based on Investors and Analysts Assessment Survey
2. Most Trusted Company Based on Corporate Governance Perception Index (CGPI)

1. Special Achievement Managing Sustainable CSR Program
2. Winner CSR Performance in Each Fundamental Aspect
3. Business Behaviour (Fair Operating Practices and Consumer Issues)

1. Agen Penjual Sukuk Tabungan Seri ST-001 Terbaik Pertama Tahun 2016
2. Investor Utama Surat Berharga Syariah Negara Domestik Tahun 2016
3. Agen Penjual Sukuk Negara Ritel Seri ST-008 Terbaik Pertama Tahun 2016
4. Peserta Lelang Surat Berharga Syariah Negara Terbaik Pertama Tahun 2016

• Peringkat 1 : Saving Account (Tahapan BCA)
• Peringkat 1 : Credit Card
• Peringkat 1 : Deposit Banking
• Peringkat 1 : Mobile Banking
• Peringkat 1 : Internet Banking
• Peringkat 1 : Call Center
• Peringkat 1 : Prepaid Card (Flazz BCA)
• Peringkat 2 : KPR

1. Jahja Setiaatmadja sebagai Best of The Best Individual Achievers bidang Ekonomi
2. BCA sebagai Best Achiever Banking untuk kategori Private Sector

• Regular Banking,
• Regular Credit Card,
• Internet Banking,
• ATM Service Center
• E-mail Center BFI

• Priority Banking,
• Platinum Credit Card,
• Sharia Banking,
• Social Media Center untuk Twitter dan Facebook

• Priority Banking
• Regular Banking
• Domestic
• Platinum Credit Card
• Regular Credit Card
• Sharia Banking (BCA Syariah)

1. Best Financial Sector Company in Asia
2. Best CEO ranked 1st Jahja Setiaatmadja
3. Best Managed Company (ranked 2nd)
4. Best Corporate Governance (ranked 3rd)
5. Best Investor Relations (ranked 4th)

• Best Mega Contact Center
• Outsourcing Partnership
• Technology Innovation
• Best in Customer Service
• Direct Response Campaign
• Operational Manager
• Project Manager
• Sales Manager
• Support Professional IT
• Quality Assurance
• Customer Service Professional

• Contact Center Design
• Self Service Tecnology
• Community Spirit
• Incentive Scheme
• Support Professional HR

• Social Media
• Recruitment Campaign
• Green Contact Center
• Sales Campaign
• Outbond Campaign
• Help Desk
• Trainer
• Customer Service Professional

Grand Champion 1

Platinum

1. The Best Operation
2. The Best Technology Innovation
3. The Best Employee Engagement
4. The Best Singing
5. The Best Manager
6. The Best Manager Walk In
7. The Best Supervisor
8. The Best Workforce
9. The Best Desk Control
10. The Best Quality Assurance
11. The Best Back Office
12. The Best Agent Inbound
13. The Best Agent English
14. The Best Telesales

Gold

1. The Best Social Media
2. The Best Trainer
3. The Best Supervisor
4. The Best Team Leader Outbound
5. The Best Team Leader Walk In
6. The Best Back Office
7. The Best Agent Premium
8. The Best Agent Social Media
9. The Best Customer Service

Silver

1. The Best Smart Team Jambore
2. The Best Trainer
3. The Best Team Leader Inbound
4. The Best Workforce
5. The Best Desk Control
6. The Best Agent Inbound
7. The Best Telesales
8. The Best Customer Service

Bronze

1. The Best Business Contribution
2. The Best Creative Team Jambore
3. The Best Teamwork Jambore
4. The Best Manager
5. The Best Team Leader Inbound
6. The Best Telemarketing

1. 2nd Best Internet Banking Commercial Bank
2. 2nd Best Mobile Internet Commercial Bank
3. 3rd Best e-Channel Commercial Bank
4. 10th Best Overall Performace Commercial Bank

1. The Best Creative Team Jambore
2. The Best Teamwork Jambore
3. The Best Manager
4. The Best Team Leader Inbound
5. The Best Telemarketing
6. Indonesia Middle-Class Brand
7. Champion 2015, kategori produk:
   Prepaid Cards (Flazz BCA)

1. 3rd rank of Indonesia Best Public Companies (overall)
2. 3rd rank of ASEAN Best Public Companies (overall)

1. Predikat Sangat Bagus untuk Bank Bermodal Inti di atas Rp 30 triliun
2. Titanium Trophy - atas kinerja Sangat Bagus selama lebih dari 15 tahun

1. Peringkat I untuk Kategori Banking
2. Top 10 Untuk Kategori All Industry

1. Best Supporting Bank in Property
2. Jahja Setiaatmadja sebagai Tokoh Perbankan Paling Berpengaruh

CEO of The Year untuk Jahja Setiaatmadja

1. Peringkat I untuk Kategori Saving Account
2. Peringkat I untuk Kategori Time Deposit - Peringkat II untuk Kategori Credit Card untuk Bank Umum Kelompok Usaha (BUKU) IV

• The Best of Indonesia WOW Service Excellence Award 2015 untuk tingkat Nasional
• Gold Champion untuk region Sumatera dan Jawa-Bali
• Silver Champion untuk region Kalimantan
• Consolation Prize Winner untuk region Sulawesi, Maluku dan Papua

1. Great Performing Product untuk Banking, ATM, SMS Banking, Credit Card, e-wallet Flazz
2. Great Performing Website untuk www.bca.co.id
3. Social Media Marketing Award Untuk Credit Card BCA

1. Top 10 Public Listed Companies
2. The Best Responsibility of The Board

1. Marketeers of the Year 2015
2. Indonesia Marketing Champion 2015 untuk kategori Commercial Banking Sector Companies (overall) 

1. Top 10 Indonesia Most Admired CEO
2. Indonesia Most Admired CEO kategori Perbankan

1. Most Trusted Company based on Corporate Governance Perception Index (CGPI)
2. Trusted Company b ased on Investors and Analysts’ Assessment Survey

1. PERINGKAT  Saving Account of Conventional Banking (Asset >100T)
2. PERINGKAT  Credit Card

1. The Best Agent Premium/VIP
2. The Best Agent Social Media

1. The Best Agent Premium/VIP
2. The Best Agent Social Media
3. Best Manager
4. The Best Leader Customer Service
5. The Best Telesales
6. The Best Trainer

1. The Best Agent Inbound Reguler
2. The Best Back Office
3. The Best Customer Service
4. The Best IT Support
5. The Best Manager Customer Service
6. The Best Quality Assurance
7. The Best Supervisor
8. The Best Leader Customer Service
9. The Best Team Leader Inbound
10. 1The Best Team Leader Outbound
11. The Best Workforce Management

1. The Best Regular Inbound Agent
2. The Best Premium/VIP Agent
3. The Best Back Office
4. The Best Manager
5. The Best Quality Assurance
6. The Best Supervisor
7. The Best Outbound Team Leader
8. The Best Telemarketing
9. The Best Workforce Management

1. The Best Workforce Management

1. Jahja Setiaatmadja - CEO Terbaik Indonesia (Peringkat 1)
2. BCA Untuk Kategori:
   Perusahaan dengan Penglolaan Terbaik (Peringkat 2)
   Tata Kelola Perusahaan Terbaik (Peringkat 2 )
   Tanggung Jawab Sosial Perusahaan ( Peringkat 6)
   Berkomitmen tinggi terhadap kebijakan dividen yang kokoh ( Peringkat 4)

Grand Award:
Jahja Setiaatmadja - TOP Admired CEO 2014

Bank Umum Berkinerja Terbaik:
BCA Bank ritel dengan teknologi terbaik di Indonesia

BCA Sebagai brand yang direkomendasikan dalam kategori Tabungan (Peringkat 1)

1. Jahja Setiaatmadja - Most Impressive Executive 2014
2. Indonesia’s Large Cap Corporate of the Year 2014
3. Indonesia’s Best Local Currency Cash Management Services
4. Indonesia’s 3rd Best Local Cash Management Bank in Medium & Large Size of Annual Turnover
5. Indonesia’s 3rd Best Overall Domestic Cash Management Services for Small Size of Annual Sales Turnover
6. Indonesia’s 3rd Best Overall Cross-Border Cash Management Services for Small & Medium Size of Annual Sales Turnover

1. Bank konvensional terbaik dengan besaran kegiatan usaha lebih dari 30 triliun rupiah (BUKU-IV): Peringkat II
2. The best bank in digital services: peringkat III

1. Grand Champion peringkat 1
2. Juara 1 Manager
3. Relationship Service
4. Juara 1 Service Speech
5. Juara 2 Manager
6. Juara 2 Supervisor
7. Juara 2 Team Leader Contact Center
8. Juara 2 Frontliner Contact Center
9. Juara 2 Frontliner Walk In Center
10. Juara 2 Relationship Service
11. Juara 2 Service Speech
12. Juara 2 Service Uniform Design
13. Juara CSCheers
14. Juara TeamLeader ContactCenter
15. Juara Frontliner ContactCenter
16. Juara Relationship Service
17. JuaraServiceSpeech
18. Juara ServiceUniform Design
19. The Most Influential Manager
20. The Most Attentive Manager
21. The Most Attentive Supervisor
22. The Most Punctual Supervisor
23. The Most Attentive Team Leader
24. The Most Enthusiastic Team Leader
25. The Most Attentive Frontliner
26. The Most Passionate Frontliner
27. The Most Valuable Frontliner
28. The Most Dependable Relationship Service
29. The Most Charming Relationship Service
30. TheMost Convincing Relationship Service

1. tabungan
2. Internet Banking

Social Media Award 2014
Raih Shareof Voice Social Media
Terbaik Kategori:
Kartu Kredit, peringkat 1,
Tabungan, Peringkat 1
Kredit Pemilikan Rumah (KPR) peringkat 1

The Best Digital Product
KATEGORI :
ATM, peringkat 1
Internet Banking, peringkat 1
SMS Banking, peringkat 1
E-Wallet, peringkat 1
The Best Website untuk kategori Perbankan

6 MedaliEmas:
The Best Mega Contact Center
The Best Self Service Technology
The Best Project Manager
The Best Sales Manager
The Best Supervisor
The Best Quality Auditor

3 Medali Perak:
The Best Go Green Contact
Center
The Best Operational Manager
The Best WFM Professional

3 Medali Perunggu:
The Best in Customer Service
The Best Social Media
The Best Customer Service
Professional

Perusahaan Baik untuk program Bakti BCA Scolarship

Dianugerahi kepada BCA Electro Run sebagai "The Best Running Activation" 2014

People Development dengan predikat Excellence

Pelapor terbaik I

Best Financial Sector

Jahja Setiaatmadja Top National Banker

Jahja Setiaatmadja sebagaiIndonesia Marketing Champion 2014 kategori Commercial Banking

1. Most Trusted Company Based on Corporate Governance Perception Index (CGPI)
2. Trusted Company based on Investors and Analysts Assessment Survey