Back to Sustainability

Sustainability Culture

Sustainability values and responsible operational activities

BCA is committed to creating a significant positive impact in managing environmental, social, and human rights issues through the implementation of a sustainability culture in collaboration with employees, business partners, customers, and the community.

Fair Operating Practices Human Rights and Employment Environment and Climate Change

Fair Operating Practices


BCA is committed to maintaining fair operating practices by complying with laws, regulations, social norms, and codes of ethics. The tangible form of BCA's commitment to compliance with a sustainability culture is carried out through several internal efforts, such as managing intellectual assets effectively, building and maintaining fair relationships, eliminating conflicts of interest with suppliers or other related parties, as well as conducting fair competition by complying with anti-monopoly laws. In addition to internal efforts, BCA has established policies regarding respect for human rights, employment, occupational health and safety, and fair procurement practices to suppliers. BCA's stakeholder’s engagement for its business initiatives and sustainability aspects is carried out through clear cooperation through integrity pacts and compliance with policies that are fair to both parties.

In the supply chain, BCA involves local parties to support economic development in Indonesia. In 2021, BCA gradually carried out human rights due diligence on vendors in the BCA supply chain to ensure that vendors respect human rights principles in their operations. Each prospective vendor will be selected prior to being accepted to cooperate, with the selection process covering the ESG aspects.

Human Rights and Employment


Enforcement of Human Rights

BCA is committed to respecting and upholding human rights. Human Rights Policies are implemented by BCA in collaboration with employees, vendors, customers, and the general public. BCA prohibits and will not tolerate any violation of human rights practices, including discrimination, sexual and non-sexual harassment in the workplace.

BCA also provides opportunities for people with physical disabilities (diverse abilities) and respects their rights. Currently, BCA has employed 13 (thirteen) outsourced workers with disabilities who work as Call Center Officers in the Digital Service Center.

BCA is committed to maintaining communication with employees through various means, one of which is Halo SDM (66900), which can be contacted by employees to obtain information about employment or industrial relations. This facility can be accessed via BCA's internal telephone network with a guarantee of confidentiality for callers' information.

The aspect of human rights is one of the fundamental issues that need to be considered in realizing sustainable business. In realizing the commitment as a responsible company for human rights, in 2022 BCA conducted human rights due diligence on the employment aspect for BCA employees.

Talent Development Management

BCA's business sustainability is supported by excellent human resources. BCA consistently implements fair talent and employment management. Every employee has the right to equal opportunities in improving their competence and career. The education and training provided cover products and services knowledge, as well as soft skills and technical skills that can add knowledge and increase employee value. In addition, specific materials are provided to improve employee understanding of specific topics, such as Sustainable Finance.

Environment and Climate Change


Climate Change

  1. BCA’s Response to Climate Change
    BCA has developed a climate change strategy roadmap to identify the bank's risks and opportunities posed by climate change. Overall, to support the Government of Indonesia in achieving its GHG reduction target of 29% by 2030, BCA has taken the following steps:
    • Develop a Climate Change Strategy roadmap;
    • Continue to develop a GHG inventory using the GHG Protocol Standard;
    • Improved the understanding of climate change sources and impacts on its operations and investments;
    • Increase the Bank's resilience to emissions and climate risk by monitoring climate-related investment sectors;
    • Prepare guidelines for customers and businesses to shift to a low-carbon and climate-resilient economy.
  2. Agent of Change
    The eco-friendly movement at the BCA office cannot be separated from the involvement of BCA employees. BCA has established Agent of Change (AOC) in representative offices/work units at the head office, regional offices, branch offices throughout Indonesia and also subsidiaries.

    Agent of Change plays a role in implementing environmentally friendly culture and behavior in the office, such as saving electricity and water, sorting waste, developing e-learning green office & green lifestyle e-learning as a means of environmental awareness, and calling for an environmentally friendly movement through internal communication media and the company’s social media.

  3. Energy Management and Reducing Carbon Footprint
    To support environmental conservation and climate change mitigation, BCA has started to manage its energy use. BCA consistently undertakes initiatives to reduce electricity consumption such as:

    • Setting a schedule for gradually shutting down the elevator
    • Turning off the lights during lunch time in the back-office area
    • Using inverter AC and LED lamps
    • Switching HVS paper usage from 80 gsm to 75 gsm
  4. Waste and Water Consumption Management
    BCA has gradually separated waste in several office buildings, namely Wisma Asia I, Wisma Asia II, Wisma Pondok Indah and Wisma BCA Foresta. In addition, BCA also cooperates with third parties to carry out initiatives to process waste debit and credit cards into building materials (paving blocks). Several BCA buildings have also utilized the wastewater for non-hygiene needs.

    In terms of water saving, the efforts to do water saving are carried out by maintaining water installations, using water-saving faucets, eco-washers, installing rain harvest tanks, and water-saving campaigns.

  5. Environment and Biodiversity Preservation
    BCA contributes to supporting Indonesia’s flora and fauna conservation efforts, even though its business activities are not directly related to natural resources or biodiversity. This biodiversity conservation is very important in helping the environmental ecosystems and reducing emissions.

  6. Environmental Complaints
    BCA's commitment and efforts to support environmental sustainability in daily banking activities will continue to be improved and carried out on an ongoing basis. None of BCA's activities directly utilize natural resources or damage the environment. Therefore, to date, no environmental complaints concerning BCA’s banking activities have been received.

Environmental Friendly Operations

BCA is continuously developing innovations to achieve environmentally friendly operations. Various efforts have been implemented to reduce negative impacts on the environment, including:

  • Paper usage reduction program
  • Energy efficiency program
  • Reduction of air travel emissions by switching to virtual meetings
  • Gradually implementing green procurement by integrating green procurement guidelines and GHG reduction aspects to create climate resilience
  • Improving the quality of products and services provided to facilitate customer access through digital banking
  • Implementing a digital workplace
  • Supporting environmentally friendly operations through green building concepts
  • Environment-based Bakti BCA program

Dapatkan Info Sustainability Terbaru dari BCA

Subscribe