Enforcement of Human Rights
BCA is committed to respecting and upholding human rights. Human Rights Policies are implemented by BCA in collaboration with employees, vendors, customers, and the general public. BCA prohibits and will not tolerate any violation of human rights practices, including discrimination, sexual and non-sexual harassment in the workplace.
BCA also provides opportunities for people with physical disabilities (diverse abilities) and respects their rights. Currently, BCA has employed 13 (thirteen) outsourced workers with disabilities who work as Call Center Officers in the Digital Service Center.
BCA is committed to maintaining communication with employees through various means, one of which is Halo SDM (66900), which can be contacted by employees to obtain information about employment or industrial relations. This facility can be accessed via BCA's internal telephone network with a guarantee of confidentiality for callers' information.
The aspect of human rights is one of the fundamental issues that need to be considered in realizing sustainable business. In realizing the commitment as a responsible company for human rights, in 2022 BCA conducted human rights due diligence on the employment aspect for BCA employees.
Talent Development Management
BCA's business sustainability is supported by excellent human resources. BCA consistently implements fair talent and employment management. Every employee has the right to equal opportunities in improving their competence and career. The education and training provided cover products and services knowledge, as well as soft skills and technical skills that can add knowledge and increase employee value. In addition, specific materials are provided to improve employee understanding of specific topics, such as Sustainable Finance.