By visiting this site , you have agreed the using of cookies .
Privacy Notice
Introduction
To enhance the services provided by PT Bank Central Asia Tbk ("BCA"), we are always committed to protect and safeguard any information/data on a person who is individually identifiable either on their own or in combination with other informations obtained directly or indirectly through electronic or non-electronic systems ("PersonalData"). This commitment is in line with the provisions of Law Number 27 of 2022 on Personal Data Protection (“Indonesian Personal Data Protection Law”).
This Privacy Notice presents the standards applied by BCA in processing your Personal Data when you interact with BCA, such as:
while taking into account the principles of Personal Data processing in accordance with applicable legal provisions.
Scope of Personal Data
Personal Data collected by BCA includes specific Personal Data and general Personal Data.
Specific Personal Data includes, among others:
General Personal Data includes, among others:
How BCA Obtains and Collects Personal Data
BCA obtains and collects Personal Data through various means and activities, including:
Basis on which BCA conducts Personal Data Processing
BCA will process the Personal Data obtained or collected by BCA on a processing basis as follows:
No |
Personal Data Processing Basis |
Description |
1 |
Contractual Obligation |
BCA may process your Personal Data to comply with obligations based on contracts between you and BCA or to fulfill your requests |
2 |
Consent |
BCA may process your Personal Data based on the consent you have given to BCA |
3 |
Legal Obligation |
BCA may process your Personal Data to meet legal obligations according to applicable laws |
4 |
Legitimate Interest |
BCA may process your Personal Data to fulfil other legitimate interests by taking into account the purposes, needs, and balance of interests between BCA and your rights as the Personal Data Subject. |
5 |
Public Interest | BCA may process your Personal Data to fulfil public interests, public services, or to exercise authority of BCA based on laws and regulations. |
6 |
Vital Interest |
BCA may process your Personal Data to protect your vital interests as the Personal Data Subject. |
Purpose of BCA Personal Data Processing
BCA will process Personal Data obtained or collected by BCA for these purposes:
No |
Purpose |
Description |
Personal Data Processing Basis |
1 |
Providing banking products and/or services |
|
|
2 |
Banking transaction processing |
|
|
3 |
Complaint Handling |
|
|
4 |
Security |
|
Legitimate Interest |
5 |
Compliance with laws and regulations |
|
Legal Obligation |
6 |
Monitoring and Audit |
|
|
7 |
Survey and Research |
|
Legitimate Interest |
8 |
Marketing and Campaign |
|
Consent
|
9 |
Collaboration |
Implementing your collaboration with BCA. |
|
BCA may also process your Personal Data for other purposes as long as it is permitted or required under applicable regulations.
Disclosure of Personal Data
BCA may disclose your Personal Data to its affiliates or other parties working with BCA, whether located in Indonesia or other countries, to carry out the purposes of processing Personal Data as referred to in this Privacy Notice with the following role relations:
No |
Your Personal Data Recipient |
Description |
1 |
BCA Affiliates |
BCA may disclose your Personal Data to BCA affiliates for the purposes of offering products and/or services owned by BCA affiliates and analyzing requests for products and/or services that you submit to BCA and/or BCA affiliates. |
2 |
Vendor |
BCA may disclose your Personal Data to vendors for the purposes of providing services to you, such as: expedition company.
|
3 |
Advisors and Auditors |
BCA may disclose your Personal Data to accountants, auditors, lawyers, and/or other advisors whose services we use.
|
4 |
Authorised Institutions |
BCA may disclose your Personal Data if:
|
5 |
Other Parties Working with BCA |
BCA may disclose your Personal Data to other parties who has cooperation with BCA for the purpose of processing Personal Data as referred to in this Privacy Notice. |
In the event BCA discloses your Personal Data to its affiliates, partners, auditors, and other parties working with BCA, BCA will always require its affiliates, partners, auditors, and other parties working with BCA to maintain the confidentiality and security of your Personal Data in compliance with applicable regulations.
Rights of Personal Data Subjects
BCA is committed to uphold your rights as a Personal Data Subject. You may ask BCA to:
for Personal Data under the control of BCA in accordance with applicable laws and regulations. However, BCA reserves the rights to deny the fulfilment of such requests if (among others):
Security of Personal Data
BCA employs various security measures to keep your Personal Data safe and secure, including the use of encryption technology and other forms of security measures. In addition, BCA also requires its staff and any other parties cooperating with BCA to comply with applicable laws and regulations related to Personal Data protection and implement security measures in processing Personal Data.
Retention of Personal Data
BCA adheres to data retention practices in accordance with its data retention policy. For instance, BCA will retain your Personal Data for a certain period after your interaction with BCA. BCA may retain your Personal Data longer than the specified period if necessary for legal purposes, to help detect financial crimes, respond to requests from regulatory bodies or competent authorities, etc. Your Personal Data will be retained only for as long as necessary for legal or business purposes. If BCA no longer needs the information related to your Personal Data, BCA may delete your Personal Data in accordance with the provisions applicable at BCA.
Security of Personal Data
BCA utilizes various methods to keep your Personal Data safe and secure. In addition, BCA always provides education to all BCA staff who access Personal Data to maintain the confidentiality and security of Personal Data. BCA also requires its staff and other parties having cooperation with BCA to comply with all applicable provisions related to the protection of Personal Data and implement security measures in processing Personal Data.
Amendment of Privacy Notice
BCA may amend, complete, and/or replace this Privacy Notice from time to time to ensure that this Privacy Notice aligns with applicable laws and regulations, procedures, and practices conducted by BCA in processing Personal Data. BCA will provide the latest Privacy Notice through its official website at www.bca.co.id.
Language
This Privacy Notice has been established and issued in Indonesian and English. If the event of any discrepancy between the Indonesian and English versions or any dispute over the interpretation of any provisions therein, the Indonesian version shall prevail.
Contact BCA
For further information, please contact BCA via its 24-hour hotline: Halo BCA 1500 888 or via email at halobca@bca.co.id.
The following are the policies and practices carried out by PT Bank Central Asia, Tbk (“BCA”) to demonstrate its commitment to protecting and maintaining user privacy and security when using the Info BCA application.
Anda akan meninggalkan BCA.co.id
Dengan mengklik ‘Lanjutkan’, Anda akan diarahkan menuju website di luar www.bca.co.id yang tidak terafiliasi dengam BCA dan mungkin memiliki tingkat sekuriti yang berbeda. BCA tidak bertanggung jawab dan tidak mendukung, menjamin, mengendalikan konten, mengendalikan ketersediaan dan perspektif atas produk-produk atau layanan-layanan yang ditawarkan atau dinyatakan oleh website tersebut.