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Sustainability values and responsible operational activities
BCA is committed to creating a significant positive impact in managing environmental, social, and human rights issues through the implementation of a sustainability culture in collaboration with employees, business partners, customers, and the community.
Fair Operating Practices
BCA always strives to implement fair, ethical, and lawful operations, in order to manage intellectual assets effectively, build and maintain fair relationships with stakeholders, eliminate conflicts of interest with suppliers and other parties, and compete fairly by complying anti-monopoly laws.
In addition to internal efforts, BCA has established policies on respecting human rights, labor, occupational health and safety, and fair procurement practices for suppliers. BCA's engagement with stakeholders in business initiatives and sustainability aspects is done through clear cooperation with integrity pacts and compliance with fair policies for both parties.
In the supply chain, BCA involves local parties to support the improvement of the economy in Indonesia. In 2021, BCA conducted human rights due diligence on vendors in the supply chain to ensure that vendors respect human rights principles in their operations. Additionally, every potential vendor is screened before being accepted for cooperation, including screening for environmental, social, and governance aspects.
Human Rights and Employment
Enforcement of Human Rights
BCA is committed to respecting and upholding human rights. Human Rights Policies are implemented by BCA in collaboration with employees, vendors, customers, and the general public. BCA prohibits and will not tolerate any violation of human rights practices, including discrimination, sexual and non-sexual harassment in the workplace.
BCA also provides opportunities for people with physical disabilities (diverse abilities) and respects their rights. Currently, BCA has employed 13 (thirteen) outsourced workers with disabilities who work as Call Center Officers in the Digital Service Center.
BCA is committed to maintaining communication with employees through various means, one of which is Halo SDM (66900), which can be contacted by employees to obtain information about employment or industrial relations. This facility can be accessed via BCA's internal telephone network with a guarantee of confidentiality for callers' information.
The aspect of human rights is one of the fundamental issues that need to be considered in realizing sustainable business. In realizing the commitment as a responsible company for human rights, in 2022 BCA conducted human rights due diligence on the employment aspect for BCA employees.
Talent Development Management
BCA's business sustainability is supported by excellent human resources. BCA consistently implements fair talent and employment management. Every employee has the right to equal opportunities in improving their competence and career. The education and training provided cover products and services knowledge, as well as soft skills and technical skills that can add knowledge and increase employee value. In addition, specific materials are provided to improve employee understanding of specific topics, such as Sustainable Finance.
Environment and Climate Change
Climate Change
Agent of Change plays a role in implementing environmentally friendly culture and behavior in the office, such as saving electricity and water, sorting waste, developing e-learning green office & green lifestyle e-learning as a means of environmental awareness, and calling for an environmentally friendly movement through internal communication media and the company’s social media.
Energy Management and Reducing Carbon Footprint
To support environmental conservation and climate change mitigation, BCA has started to manage its energy use. BCA consistently undertakes initiatives to reduce electricity consumption such as:
In terms of water saving, the efforts to do water saving are carried out by maintaining water installations, using water-saving faucets, eco-washers, installing rain harvest tanks, and water-saving campaigns.
Environment and Biodiversity Preservation
BCA contributes to supporting Indonesia’s flora and fauna conservation efforts, even though its business activities are not directly related to natural resources or biodiversity. This biodiversity conservation is very important in helping the environmental ecosystems and reducing emissions.
Environmental Complaints
BCA's commitment and efforts to support environmental sustainability in daily banking activities will continue to be improved and carried out on an ongoing basis. None of BCA's activities directly utilize natural resources or damage the environment. Therefore, to date, no environmental complaints concerning BCA’s banking activities have been received.
Environmental Friendly Operations
BCA is continuously developing innovations to achieve environmentally friendly operations. Various efforts have been implemented to reduce negative impacts on the environment, including:
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