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14 Mar 2021

Beware of Circulating Fake Accounts, Customers Should Know the Official Account of BCA’s Contact Center

Jakarta, 14 March 2021 – Contact center plays a crucial role in achieving operational continuity of a company, including for BCA as the leading bank of choice. Committed to providing the best services to support banking transactions, BCA presents HaloBCA, the company’s contact center that is ready to serve customers 24/7.

“Given the importance of contact center in operational continuity, we provide a variety of communication channels for our customers to obtain information as well as to make a complaint, available 24/7,” explained Executive Vice President Secretariat & Corporate Communication of BCA, Hera F Haryn. 

The official HaloBCA communication channels are as follows:

  1. The official HaloBCA has only one support number, 1500888 (without any additional area codes). If you receive a call through other numbers, it is not from BCA. Moreover, BCA will never ask you to provide confidential personal data for any reason.
  2. The official Twitter account of the Bank BCA is @halobca with the blue verified badge.
  3. The official WhatsApp number of the Bank BCA is 0811-1500-998 with the green verified badge, shown on WhatsApp Bank BCA chat window. Don’t forget to type #HaloBCA to initiate chat and our Halo BCA Customer Service Officer will answer you immediately.
  4. Webchat on or
  5. Email at 

“Amid the proliferation of fake accounts on behalf of BCA, we urge customers to remain vigilant and always be on the lookout for scams. We will ONLY contact customers from the official five communication channels,” said Hera. 

To avoid any type of fraud schemes on behalf of a bank/other party, we urge customers to:

  • Avoid posting personal information on social media
  • Beware of suspicious calls, chats, SMS or emails
  • Double-check all the information you obtain

For your information, as of December 2020, BCA had the privilege to serve 25 million customer accounts, processing around 32 million of daily transactions through a network of 1,248 branches, 17,623 ATMs as well as the internet and mobile banking systems.


About PT Bank Central Asia Tbk (as of 31th Desember 2020)

BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. At the end of December 2020, BCA has the privilege of serving 25.0 million customer accounts, processing around 32 million of daily transactions through a network of 1,248 branches; 17,623 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With more than 24,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesian economy.


Corporate Secretariat Division – Corporate Communication Sub Division

Public Relations Bureau

Address           :           Jl. MH Thamrin No. 1

                                    BCA Grand Indonesia Lt. 20

                                    Jakarta Pusat

Phone              :           (021) 2358-8000

Fax                   :           (021) 2358-8300

E-mail              : 

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