Jakarta, 5 November 2020 - The commitment of PT Bank Central Asia Tbk (BCA) in providing comprehensive and sustainable banking services and products for stakeholders has made another proud achievement through the Contact Center World Asia Pacific 2020 event. In the middle of this COVID-19 pandemic, BCA managed to prove its excellent service by bringing home 33 awards in several categories. The award was achieved for the assessment of service quality standards and Halo BCA's operational performance which is capable of meeting various customer needs.
The award was presented to the Executive Vice President Center of Digital BCA Wani Sabu virtually on Thursday (5/11). BCA's achievements include 25 gold medals, 5 silver medals, 2 bronze medals and the Dream Team Award.
“The achievements made by the Halo BCA team are something that BCA personnel are proud of and is a manifestation of our consistent commitment to providing reliable and excellent service to loyal BCA customers. Halo BCA has succeeded in becoming the backbone of BCA in the success of the #BankingFromHome program through online account opening services as well as financial activation of the KlikBCA Individual e-channel and BCA Mobile through Halo BCA," said Wani Sabu as Executive Vice President Center of Digital BCA.
Contact Center World Asia Pacific event is an annual event organized by ContactCenterWorld.com and has reached its 15th year. This event brings together the best contact center practitioners from regional countries in Asia Pacific, America, Europe, Middle East and Africa, which is attended by more than 1500 participants each year. The jury consists of professionals, academics, and practitioners from all over the world. This year, the entire judging process and ceremony were carried out virtually.
In the midst of this pandemic, BCA continues to encourage customers to optimize the use of digital banking through #BankingFromHome. As is known, Halo BCA has been present in various conversation channels, including Whatsapp BCA, VIRA on Facebook messenger channel, Google Assistant, and LINE, via Twitter channel @haloBCA, and Halo BCA Web Chat at bca.co.id. In addition, Halo BCA also facilitates Online Account Opening via mobile BCA.
This appreciation event for the best contact center practitioners is a historic moment in this COVID-19 pandemic situation. This award makes BCA consistently committed to presenting the latest technology-based digital banking innovations that are expected to provide convenience and comfort for customers when conducting financial transactions.
“This achievement certainly would not have happened without competent human resources quality, which was obtained from the results of continuous human resource development that was carried out in a sustainable manner. This award is proof of BCA's performance and hard work in ensuring customer satisfaction. This award that we have won will be a motivation for us to continue to make breakthroughs in creating a positive and memorable customer experience,” concluded Wani.
BCA Won 33 Awards at Contact Center World – Asia Pacific 2020 – The Contact Center World event has entered its 15th year and at this event, BCA won 33 awards. In the midst of the COVID-19 pandemic, Halo BCA has succeeded in becoming the backbone of BCA in the success of the #BankingFromHome program through online account opening services as well as financial activation of the Klik BCA Individual e-channel and BCA Mobile through Halo BCA. The achievements are something that BCA personnel are proud of in making brilliant achievements in today's uncertain times.
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About PT Bank Central Asia Tbk (as of 30th September 2020)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of September 2020, BCA has the privilege of serving 23.0 million customer accounts, processing around 33 million of daily transactions through a network of 1,249 branches; 17,415 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With more than 24,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Corporate Secretary
Public Relations
Address : Jl. MH Thamrin No.1, Menara BCA 20th Floor. Jakarta 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : humas@bca.co.id
