Jakarta, 16 June 2016 - PT Bank Central Asia Tbk (BCA) has received various recognitions for its banking service quality for its customers. This time, BCA and its subsidiaries received six awards at Service Quality (SQ) Award 2016. The award is given to customer-oriented companies who wish to increase its consumer service quality.
BCA earned the Diamond predicate for Regular Banking (Domestic), Platinum Credit Card, Regular Credit Card, Priority Banking, Financing Automotive 4W (BCA Finance), and Sharia Banking (BCA Syariah) categories.
The award was held on 16 June 2016 in Jakarta. BCA Director Armand W. Hartono, Prioritas Solitaire Management Adviser Susana Suhandi, and Card Center BCA Promotion and Communication Senior Manager I Ketut Alam Wangsawijaya attended the event to receive the awards personally.
“The award is a form of appreciation for the entire BCA family for its excellent banking service quality for customers. We have worked hard to continuously improve upon positive customer experience at each transaction. Each customer experience serves as an evaluation tool to continue our improvements and innovation to fulfill the increasingly varied needs of our customers,” Armand explained.
Armand added that customer satisfaction presents its own challenges for the present banking industry. Each customer embodies different characteristics and needs that demand banks to prepare themselves to listen and respond to every customer wish. ”In the future, BCA hopes to improve our banking service quality to provide the best service for BCA loyal customers. Customer satisfaction is a manifestation of our achievements,” Armand continued.
This is not the first BCA achievement. Last year, BCA received five awards at Indonesia Service Quality Award 2015 on 25 May 2016. Additionally, BCA also received Banking Service Excellence Award 2016 on 2 Juni 2016.
The Service Quality (SQ) Award 2016 is an annual event initiated by Marketing Magazine and passed down to Majalah SE (Service Excellence). Awardwinners are determined based on evaluation scores derived from Service Quality Index (SQIndex) survey, carried out by through face-to-face interviews with customers in Jakarta, Surabaya, Semarang, and Medan.
PT Bank Central Asia Tbk (BCA) Director Armand W. Hartono (right) received the Service Quality (SQ) Award 2016 from Carre CCSL CEO Yuliana Agung (left) in Jakarta, Thursday (16/6). BCA and its subsidiaries earned the Diamond predicate for Regular Banking (Domestic), Platinum Credit Card, Regular Credit Card, Priority Banking, Financing Automotive 4W (BCA Finance), and Sharia Banking (BCA Syariah) categories. The award is given to customer-oriented companies who wish to increase its consumer service quality.
Customer satisfaction presents its own challenges for the present banking industry. In the future, BCA hopes to improve our banking service quality to provide the best service for BCA loyal customers. BCA received five awards at Indonesia Service Quality Award 2015
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About PT Bank Central Asia Tbk (per 31 March 2016)
PT Bank Central Asia Tbk (BCA) is one of the leading private banks in Indonesia focusing on business banking transactions, credit loan facilities, and financial solutions for the corporate, commercial and SME, as well as individual customers. At the end of March 2016, BCA facilitated banking transactions for more than 14 million customers, through 1,194 branches, 16,999 ATMs, and hundreds of thousands EDC, supported by internet and mobile banking.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
