Jakarta, 11 November 2025 - PT Bank Central Asia Tbk (BCA) proudly announces another international achievement through its contact center service, Halo BCA. This year, Halo BCA once again earned remarkable recognition at the Top Ranking Performers Awards 2025, organized by ContactCenterWorld.com, which brought together participants from more than 80 countries across the globe.
The Top Ranking Performers Awards is an annual international competition that brings together the world’s best contact center practitioners from various industries and regions. The competition features a rigorous and independent judging process, evaluating the quality of contact centers across multiple aspects, including service strategy, technological innovation, and human resource excellence.
BCA Vice President Director Armand W. Hartono stated, “We are truly grateful and proud of this outstanding achievement. This award is dedicated to our loyal customers who have continued to place their trust in us. As Indonesians, we are honored to showcase the competence and excellence of our nation on the global stage. Moving forward, we remain committed to continuous innovation focused on customer needs, to consistently deliver reliable and high-quality banking services for all our valued customers.”
At the award ceremony held in Loutraki, Greece, on Friday (31/10), Halo BCA received 34 awards, comprising 5 Certified World Class Awards, 17 Company Awards, 3 Company – Best Team Awards, and 9 Individual Awards. Some of the key categories won by BCA included Best Mega Contact Center, Best in Customer Service, Best Technology Innovation, Best Contact Center Design, Best Green Contact Center, Best Employee Engagement, and Best Crisis Management Campaign.
Earlier this year, Halo BCA also achieved remarkable success at the Top Ranking Performers Awards 2025 – Asia Pacific, held in Bali on Friday (25/7). At the regional event, Halo BCA was honored with the DREAM Team Award, recognizing BCA’s strong commitment to employee mentoring, training, and career development as key drivers of performance and organizational growth.
In another milestone, Halo BCA once again secured the Grand Champion title at The Best Contact Center Indonesia (TBCCI) 2025, organized by the Indonesia Contact Center Association (ICCA)—marking its 14th consecutive win since the introduction of the Grand Champion scheme. During the award ceremony in Jakarta on Thursday (25/9), BCA took home 52 medals in total: 21 Platinum, 16 Gold, 11 Silver, 4 Bronze, and 1 Grand Champion title. This year’s competition involved 731 participants from 57 companies across Indonesia, with judging conducted by 160 local and international experts.
As an integrated contact center service, Halo BCA ensures accessibility for both customers and non-customers anytime and anywhere through secure and diverse channels, including phone, WhatsApp, social media, the haloBCA app, and chat banking. Through an integrated omni-channel approach, Halo BCA continues to enhance the customer experience by delivering seamless, fast, and relevant services tailored to customer needs.
“We extend our deepest appreciation to the entire Halo BCA team for their dedication and perseverance. May this accomplishment continue to inspire us to deliver even better service quality and make Indonesia proud on the global stage,” concluded Armand W. Hartono.
Picture Information 1 & 2:
Halo BCA Strengthens Its Global Reputation as a World-Class Contact Center – At the international Top Ranking Performers Awards 2025, Halo BCA won a total of 34 awards, consisting of 5 Certified World Class Awards, 17 Company Awards, 3 Company – Best Team Awards, and 9 Individual Awards. Some of BCA’s notable achievements include Best Mega Contact Center, Best in Customer Service, Best Technology Innovation, Best Contact Center Design, Best Green Contact Center, Best Employee Engagement, and Best Crisis Management Campaign. Through an integrated omni-channel approach, Halo BCA continues to deliver seamless, fast, and relevant services for customers and the Indonesian public. This achievement serves as a strong motivation for BCA to continuously enhance service quality and bring Indonesia’s excellence to the global stage.
Picture Information 3 & 4:
BCA Wins Prestigious Global Awards for Its Halo BCA Contact Center Service – BCA Vice President Director Armand W. Hartono (photo 4 – front right) received the Grand Champion award at The Best Contact Center Indonesia (TBCCI) 2025, organized by the Indonesia Contact Center Association (ICCA). BCA has maintained the Grand Champion title for 14 consecutive years since the category was first introduced. This year, BCA earned a total of 52 medals, consisting of 21 Platinum, 16 Gold, 11 Silver, 4 Bronze, and 1 Grand Champion title. The competition was participated in by 731 contestants from 57 companies across Indonesia, with judging conducted by 160 local and international experts. This recognition reflects Halo BCA’s dedication and unwavering spirit to always be there for its customers. BCA hopes this achievement will continue to inspire efforts to enhance service quality and make Indonesia proud on the global stage.
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About PT Bank Central Asia Tbk (as of 30 September 2025)
BCA is one of Indonesia's leading banks that focuses on transaction banking and provides credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. At the end of September 2025, BCA served more than 43 million customer accounts, supported by 1,264 branch offices, 20,008 ATMs, as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is supported by a number of subsidiaries that focus on vehicle financing, sharia banking, securities, general and life insurance, digital banking, remittances, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27,000 employees, BCA’s vision is to be the bank of choice for the people and an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Alamat : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310
Telepon : (021)2358-8000
Fax : (021)2358-8339
E-mail : corcom_bca@bca.co.id
