Jakarta, 11 March 2026 – PT Bank Central Asia Tbk (BCA)'s performance in providing the best service to its customers has once again received global recognition. For the fifth consecutive time, BCA was awarded the Gallup Global Customer Engagement 2025 award by Gallup. This award confirms BCA's excellence in building customer loyalty and trust through quality and sustainable interactions.
Gallup is a global performance management consulting firm in the United States. The Gallup Customer Engagement Survey is conducted annually to evaluate companies' effectiveness in building relationships with customers. The results of this survey are used as a reference for awarding prestigious awards to companies that have successfully maintained high customer loyalty and satisfaction levels.
BCA Deputy President Director Armand Hartono said that Gallup's Global Customer Engagement award is a positive motivation to continue ensuring that quality service to customers remains a priority.
“It is an honour for BCA to receive this global award for five consecutive years. The Gallup Global Customer Engagement award motivates us to continue prioritising service quality to meet the evolving needs of our customers,” said Armand.
Gallup stated that winning the Gallup Global Customer Engagement 2025 award was inseparable from the dedication of all BCA employees, who are always enthusiastic in providing excellent customer service.
Gallup's appreciation was not only given to BCA in terms of figures. Other assessments also focus on the commitment to improving customer service and experience across all channels. BCA is considered to have maintained solid face-to-face interactions while continuing to focus on service through digital channels such as myBCA, BCA mobile, and Halo BCA.
The presence of these digital channels provides BCA customers with many options for effective and efficient interaction.
"‘For us, our customers are the inspiration behind every service we provide. Going forward, BCA will continue to strive to be part of the community's financial journey with reliable and trustworthy services,” concluded Armand.
Picture Information 1 & 2:
BCA Wins Gallup Customer Engagement Award for Five Consecutive Years - BCA Deputy President Director Armand W. Hartono (sixth from left), BCA Director Santoso (fifth from left), and BCA management receiving the Gallup Global Customer Engagement 2025 award from Gallup in Jakarta on Tuesday (24/2/2026). This award, which BCA has received for the fifth time, was presented directly by Gallup Regional Business Development Director Kanika Singh (seventh from left). The award confirms the corporation's excellence in building customer loyalty and trust through quality and sustainable interactions.
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About PT Bank Central Asia Tbk (as of 31 December 2025)
BCA is one of Indonesia's leading banks, focusing on transaction banking and providing credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. As of the end of December 2025, BCA serves 43 million customer accounts and processes more than 115 million transactions daily, supported by 1,270 branch offices, 20,163 ATMs, as well as internet & mobile banking services and the Halo BCA contact center, which is accessible 24 hours a day. BCA's presence is supported by a number of subsidiaries that focus on vehicle financing, Sharia banking, securities, general and life insurance, digital banking, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27,000 employees, BCA's vision is to become the main bank of choice for the community, serving as an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CCR Corporate Communication
Address : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310 Phone : (021) 2358-8000
Fax : (021) 2358-8339
Email : corcom_bca@bca.co.id
