Jakarta, June 2, 2016 - PT Bank Central Asia Tbk (BCA) consistently fulfill its commitment to provide excellent customer service. For its relentless effort, BCA was recognized for achievements in three categories at Banking Service Excellence Award 2016, hosted by Infobank Magazine in collaboration with Marketing Research Indonesia (MRI).
BCA Internet & Mobile Banking Development Deputy Manager Richard Gunawan Jusup accepted the award in Jakarta, Thursday (2/6). The three award categories were First prize Best Performance in ATM Public Area, Second Prize Best Performance in Mobile Banking, and Third Prize Best Performance in Internet Banking.
“Amidst banking industry's competitiveness, BCA is committed to know and understand customer behavior, as well as their wants and needs. We focus on products and services in line with customers' needs to maintain excellent customer service," Richard explained.
Infobank Banking Service Excellence Award 2016is an award aimed to evaluate service quality improvement in the banking industry. Banking Service Excellence Awarduses mystery shopping method to measure the quality of service delivery processthrough customer experience. BSEM survey this year was conducted in Jakarta, Bekasi, Depok, Tangerang, Bandung, and Makasar.
Based on these measurement parameters, BCA was awarded in abovementioned three categories. Shoppers observes and took notes of the services of various transactions using ATM, BCA mobile banking (m-BCA), and Internet banking(klikBCA). “You simply need to be connected to the internet, and access BCA mobile banking and Internet banking. All of your banking needs can be done in a matter of minutes, whenever and wherever you are. It is this kind of quality that we continuously maintain and improve, even for BCA's loyal customers," Richard added.
This is not the first recognition for BCA. Last year, BCA placed second for its Mobile Banking performance, second for Internet banking performance, and third place for E-Channel performance. "One of BCA's missions is understanding various customers needs and providing the right financial services to optimize customer satisfaction. Therefore, we will continue to provide the best service possible for the continuity of business operation or banking activities of our customers around the country," he concluded.
BCA Internet & Mobile Banking Development Deputy Manager Richard Gunawan Jusup (left) received Infobank Banking Service Excellence Award 2016 in Jakarta, Thursday (2/6). BCA received three awards: First prize Best Performance in ATM Public Area, Second Prize Best Performance in Mobile Banking, and Third Prize Best Performance in Internet Banking.
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About PT Bank Central Asia Tbk (per 31 March 2016)
PT Bank Central Asia Tbk (BCA) is one of the leading private banks in Indonesia focusing on business banking transactions, credit loan facilities, and financial solutions for the corporate, commercial and SME, as well as individual customers. At the end of March 2016, BCA facilitated banking transactions for more than 14 million customers, through 1,194 branches, 16,999 ATMs, and hundreds of thousands EDC, supported by internet and mobile banking.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
