Jakarta, 22 February 2017 - PT Bank Central Asia Tbk (BCA) continues to make achievements throughout its 60 years of service in Indonesia, since 21 February 1957 until today. This time, BCA received an “Excellent” status for the category of Regular Banking in the Excellent Service Experience Award 2017. The award ceremony was a collaboration between Bisnis Indonesia daily newspaper, Carre – Center for Customer Satisfication and Loyality (Carre – CCSL), and Service Excellence magazine. The award was received by Deputy President Director of BCA, Armand W. Hartono, at Hotel Mulia, Wednesday (22/2).
“Committed to become Indonesia’s top banking choice, BCA always strives to provide quality products and service banking solutions for its loyal customers. To ensure value added of the company, we continuously encourage technological innovations that allow our customers to enjoy banking transactions quickly and easily, while also prioritize customers’ satisfaction, security, and convenience in doing transactions. We truly recognize the importance of good experience as a catalyst in fostering customers’ trust and loyalty to keep coming back to BCA,” said Armand.
Excellent Service Experience Award (ESEAward) 2017 is based on the research by Mystery Shopping conducted from October to December 2016. ESEAward symbolizes the quality of positive experiences that customers have as they receive a company’s services. To receive the award, BCA has been assessed in multiple aspects, from service performance in branch offices to customer’s personal assessment on customer experience, which consists customer sense experience, customer mood experience, and problem solution experience.
“It has been a great pride for us knowing that the efforts and hard work of BCA big family in providing the best banking solution have successfully improve customers’ satisfaction and loyalty, and even appreciated and recognized by a renowned research institute,” added Armand.
Exactly on 21 February, BCA just marked its 60th anniversary. This 60 years of giving the best services to customers and serving the Indonesian people symbolizes BCA’s commitment in achieving its corporate vision in becoming people’s top banking choice as a key pillar of Indonesia’s economy.
“On behalf of BCA, I feel very happy and honored to receive this award on a date that coincides with BCA’s 60th anniversary. Time flies and now it’s been 60 years since BCA served for Indonesia. We would like to dedicate this award to our loyal customers, whose trust in BCA has made us the leading private bank in Indonesia. It will surely become a source of our motivation to keep striving to Become Better in providing the best services through banking solution inovations in keeping with the customers’ needs.” said Armand concluding his remarks.
BCA Receives an Award – Deputy President Director of PT Bank Central Asia Tbk (BCA), Armand W. Hartono (right), receives an award from CEO of Carre – Center for Customer Satisfication and Loyality (Carre - CCSL) Yuliana Agung (left) in Excellent Service Experience Award at Hotel Mulia, Jakarta, Wednesday (22/2). BCA was ranked “Excellent” in Regular Banking category awarded based on the research by Mystery Shopping assessed on three parameters: customer sense experience, customer mood experience, and problem solution experience.
Excellent Service Experience Award symbolizes the quality of positive experiences that customers have as they receive a company’s services. To receive the award, BCA has been assessed in multiple aspects, from service performance in branch offices to customer’s personal assessment on customer experience. Moving forward, BCA will continue to improve the quality of its services considering the importance of good experience as a catalyst in fostering customers’ trust and loyalty to keep coming back to BCA.
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About PT Bank Central Asia Tbk (as of 30 September 2016)
PT Bank Central Asia Tbk (BCA) is one of the leading banks in Indonesia focusing on business banking transaction, credit loan facilities, and financial solutions for corporate, commercial & SME, as well as personal customers. At the end of September 2016, BCA facilitated banking transactions for 15 million customer accounts through 1,204 branches, 17,057 ATM and hundreds of thousands of EDC, supported by internet banking and mobile banking services.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia Lt. 20
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
