Providing Consistent Cutting-Edge Customer Service, BCA Won Service Quality Award 2018

Jakarta, 2 August 2018– The dedication and consistency of PT Bank Central Asia Tbk (BCA) and its subsidiaries in providing cutting-edge services has earned another achievement. This time, BCA brought home awards at the Service Quality Award 2018. BCA and its subsidiaries won 8 awards, namely the Diamond medal in the category of Priority Banking, Platinum Credit Card, Regular Banking, Gold Credit Card, Silver Credit Card, Banking for Corporate Customers, Sharia Banking (BCA Syariah) and Financing Automotive 4W (BCA Finance).

The Service Quality (SQ) Award 2018 is an annual event initiated by Service Excellence Magazine and Marketing Magazine in collaboration with Carre Center for Customer Satisfaction & Loyalty (Carre CCSL) as a form of appreciation for companies in which their excellent service center services have them earned customer trust and loyalty as a critical contact point between customers and companies.  Attending the SQ Award 2018 was Deputy President Director of PT Bank Central Asia Tbk (BCA) Armand Wahyudi Hartono, the management of BCA Group and CEO of Carre – Center for Customer Satisfication and Loyality (Carre – CCSL) Yuliana Agung at the Service Quality Award 2018 in Hotel Mulia, Jakarta, Thursday (02/08).

“The eight awards we won today is a way to acknowledge the various efforts made by the entire management of BCA who are constantly aware and responsive to the needs of our loyal customers. We apply these efforts through a variety of programs and also reliable innovations while maintaining service excellence,” said Armand.

The Service Quality Award 2018 is based on the result of Service Quality Index (SQIndex) Survey, through a face to face interview with customers from Jakarta, Surabaya, Semarang and Medan, conducted in Januari-March 2018. The evaluation is based on two main dimensions, namely Perceived Service Quality and Perceived Service Value. Perceived Service Quality measures service quality based on four large aspects, namely ease of service center access by customers (service accessibility), ease of procedures performed by customers (service process), frontliners or staff’s friendliness (people), and the quality of solutions in response to customer complaints (service solution). Meanwhile, Perceived Service Value measures the suitability of prices paid by customers for the services provided by the company using statistical and regression methods.

“Being a leading bank of choice is our commitment, but we also never forget to maintain the quality of the services we provide to our customers. This achievement will be the source of our motivation to continue provide cutting-edge services and innovative banking solutions that caters to customer needs in the midst of this massive digital development era,” Armand concluded his remarks.

BCA Receives Service Quality Award 2018 - Deputy President Director of PT Bank Central Asia Tbk (BCA) Armand Wahyudi Hartono (right) receives Diamond award in the category of Priority Banking submitted by CEO Carre – Center for Customer Satisfication and Loyality (Carre – CCSL) Yuliana Agung (left) at the Service Quality Award 2018 in Hotel Mulia, Jakarta, Thursday (02/08). For its dedication and consistency in providing cutting-edge customer service, BCA and its subsidiaries received eight awards in the category of Priority Banking, Platinum Credit Card, Regular Banking, Gold Credit Card, Silver Credit Card, Banking for Corporate Customers, Sharia Banking (BCA Syariah) and kategori Financing Automotive 4W (BCA Finance).