Jakarta, 10 September 2019 – PT Bank Central Asia Tbk (BCA) won the Best Contact Center Indonesia award in individual award and corporate award categories at the Indonesia Contact Center Association (ICCA) Award by winning 17 platinum medals, 9 gold medals, 13 silver medals, and 6 bronze medals, and came out as the Grand Champion at the awarding event. Besides that, BCA also received 2 gold medals in Contact Center Manager and Contact Center Innovation categories at the Contact Center APAC 2019. Halo BCA won the awards for its quality service standards and operational performance that meet various customer needs.
The awards were presented to Executive Vice President of Center of Digital of BCA Wani Sabu, submitted by Head of Indonesia Contact Center Association (ICCA), Andi Anugrah. Also attending the awarding event was Senior Vice President of Center of Digital of BCA Reni Septiana, in Jakarta, Tuesday (10/09).
Wani Sabu said that the digital transformation made by BCA has changed the culture within the contact center of Halo BCA that becomes closer to customers. If previously, Halo BCA could only be contacted through conventional channels, now BCA offers various preferences according to customers’ habits and comforts in interacting with BCA.
“Through digital innovations carried out by the company, Halo BCA is updating and getting closer to closer in accordance with habits and comforts of customers of all backgrounds and ages. Customers can perform an effective and efficient communication with BCA and are confident that their needs are met immediately, without a lengthy pause. BCA’s priority is customer satisfaction,” said Wani Sabu.
As is known, Halo BCA is available in various messenger channels, such as WhatsApp BCA, VIRA on Facebook messenger, and
Wani Sabu emphasized that the transformation that BCA carried out in Halo BCA has modified the division orientation from what used to be a contact center to now a digital center. The transformation was a success due to its development approach that focuses on customer satisfaction. According to her, the success cannot be separated from the qualified human capital, which derived from sustainable human resource system management.
“We are proud to win these awards. It serves as a testament to BCA’s performance and hard work in ensuring customer satisfaction. We are also ready to share experiences with other companies for the advancement of the contact center industry in Indonesia,” Wani concluded her remarks.
BCA Wins the Best Contact Center Indonesia – Executive Vice President of Center of Digital of BCA Wani Sabu (left) received the Best Contact Center Indonesia, submitted by the Head of Indonesia Contact Center Association (ICCA) Andi Anugrah (right) in Jakarta, Tuesday (10/09). BCA also won the Grand Champion at the event. Halo BCA won the awards for its quality service standards and operational performance that meet various customer needs in the era of banking digitalization.
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About PT Bank Central Asia Tbk (as of 30th June 2019)
BCA is one of the leading commercial banks in Indonesia with a core focus on the transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of June 2019, BCA had the privilege of serving 20 million accounts, processing millions of transactions every day through 1,246 branches and 17,688 ATMs as well as transactions made over the 24-hour internet and mobile banking systems.
For more information, please contact:
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
BCA Grand Indonesia Lt. 20
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
