Appreciating Loyal Customers, Six BCA’s Directors Serve Customers on National Customer Day

Jakarta, 4 September 2019 – The National Customer Day becomes PT Bank Central Asia Tbk (BCA)’s driving force to continue creating quality products and services for all customers throughout the nation. As of the end of June 2019, BCA had the privilege of serving 20 million customer accounts, processing millions of transactions every day through 1,246 branches, 17,688 ATMs. 

As a form of BCA’s eagerness to serve its loyal customers, BCA’s board of directors participates in serving its customers in several branches in Jakarta and the surrounding area, including:

“Customer loyalty is one of the keys to our success. Therefore, BCA’s strategic steps are always directed towards meeting the evolving customer needs for financial services, and are aligned with the latest developments in technology.  Furthermore, we, as financial service provider, believe that it is our happiness to make customers smile,” explained Jahja.  

Jahja added, BCA believes that it is important to continue create efficient business solutions in catering to customer needs. BCA continues to better understand the different needs of customers and provide the appropriate financial services in order to achieve optimal customer satisfaction. 

BCA also continues to build the latest innovations into its products and services to meet customer needs amid the growing trend of digitalization. Approximately 97% of the transactions at BCA are digital transactions. BCA’s customers feel comfortable with the convenience provided by the bank through the internet and mobile banking, and various applications, features, and non-cash payment instruments.

“BCA maintains a solid performance for 62 years until today due to continued trust and support from the customers. We wish to continue provide optimal financial services for the customers along with the massive digitalization today. And the Customer Day becomes an opportunity to motivate all employees to improve customer satisfaction and comfort in catering to their financial needs. Happy National Customer Day!” Jahja concluded. 

National Customer Day, BCA Directors Serve Customers – In celebrating National Customer Day, President Director of PT Bank Central Asia Tbk (BCA) Jahja Setiaatmadja (center) accompanied by Head of BCA Regional Office VIII Haryono Wongsonegoro (right) greeted a customer as a form of gratitude for their loyalty in using BCA’s banking products and services at BCA Main Branch Office (KCU) Menara Bidakara, Wednesday (04/09). A number of beneficial products and services are designed to meet customer financial needs, which as of the end of June 2019, the number totaling 20 million customer accounts all across the nation.

In the celebration of the National Customer Day, Deputy President Director of PT Bank Central Asia Tbk (BCA) Armand W. Hartono (right) handed over a souvenir to a customer as a form of gratitude for their loyalty in using BCA’s banking products and services at BCA Main Branch Office (KCU) Pasar Baru, Wednesday (04/09).

In the celebration of the National Customer Day, Director of PT Bank Central Asia Tbk (BCA) Henry Koenaifi (second left) and Lianawaty Suwono (center) accompanied by Head of BCA Regional Office X Lukman (right) greeted a customer as a form of gratitude for their loyalty in using BCA’s banking products and services at BCA Main Branch Office (KCU) Pasar Baru, Wednesday (04/09).

In the celebration of the National Customer Day, Director of PT Bank Central Asia Tbk (BCA) Rudy Susanto (left) greeted a customer as a form of gratitude for their loyalty in using BCA’s banking products and services at BCA Main Branch Office (KCU) Matraman, Wednesday (04/09).

In the celebration of the National Customer Day, Director of PT Bank Central Asia Tbk (BCA) Inawaty Handoyo (second right) greeted a customer as a form of gratitude for their loyalty in using BCA’s banking products and services at BCA Main Branch Office (KCU) Kedoya Permai, Wednesday (04/09).