Jakarta, 21 July 2017 – Qualified and trained human resource is an important aspect in maintaining a competitive advantage and support the business strategy of PT Bank Central Asia Tbk (BCA). The Bank BCA constantly strives to improve the capacity of its human capital through a range of effective development program and quality staff recruitment. For this commitment, BCA has once again come off as the only Indonesian company that was awarded with the Gallup Great Workplace Award.
The award was handed over by the Head of Consulting Gallup, Southeast Asia Taek Lee to Deputy President Director of BCA Armand Hartono at Hotel Indonesia Kempinski, Jakarta (21/7). Also attending the award ceremony was Director of BCA Lianawaty Suwono and the Head Division of Human Capital Management of BCA Hendra Tanumihardja.
“Convenience, safety, and reliability are BCA’s top priorities in providing financial services to all its customers. We are determined to be the leader in the national banking industry that contributes significantly to the Indonesian economy. BCA recognizes that the priorities and all of its business strategies rely on the support of qualified employees. To that end, BCA will continue to improve the competence of its human capitals through coaching, training, and education,” said Armand.
BCA provides continuous training and development programs, instills the performance-based work culture, and actively provides career development opportunities for 25,073 employees by 2016. These development programs are balanced by BCA’s efforts to build work-life balance to improve employee productivity and effectiveness. Gallup Great Workplace Award received by BCA today is an appreciation of BCA’s commitment.
Gallup Great Workplace Award is an award initiated by strategic consulting firm Gallup. This award is an appreciation for companies that have successfully developed a positive and productive environment, helping the company achieve the best performance. It is also a differentiator between the Gallup Great Workplace Award and the other awards, which is the connection between engagement and company’s business achievements it sees.
“Gallup Great Workplace Award appreciates the company’s commitment to building a workplace that gives energy and enthusiasm to employees to work every day. We realize that strong engagement will not only produce a more robust business, but also improves the well-being of every employee and their family. The welfare of employees is what is essential that contributes to the company,” said Taek Lee, Head of Consulting Gallup, Southeast Asia.
Of the thousands of companies worldwide that meet the criteria, only about 8% of them awarded with the Gallup Great Workplace Award. This year, the Gallup Great Workplace Award was followed by various companies from more than 30 industries, in which most of them are from the banking and insurance industry. In 2017 alone, only 37 companies received this award. Globally, the average level of engagement among the winners is 70%, with ratio between engaged employees and actively disengaged employees is 14:1.
In order to achieve the award, companies need to undertake Engagement Employee Survey with support from a minimum of 50 employees, with a response rate of 80%. Companies that get an average index of at least 4.4 out of 5, are entitled to be nominated for this award.
Since its inception in 2007, BCA became the first Indonesian company that achieved this GGWA in 2015 and maintains the title in 2017. BCA managed to secure a response rate of 97% of the Engagement Survey Team, which is higher than the minimum response rate of 80%. BCA also managed to get the Team Engagement Survey score of 4.66, higher than the required minimum of 4.4. In addition, various programs held by the company intended to drive business performance, were noted as indicators that led BCA to win.
A number of efforts were made by BCA to maintain a positive working environment. BCA will continue to refine its human resource development programs in line with the development of the business environment and the needs of BCA. BCA will closely monitor the needs of human resources and continue recruitment and development efforts to prepare future generation of leaders as part of effective succession planning. BCA also consistently develops and introduces employee value proposition, which is BCA’s values that emphasize the principles of continuous improvement and friendly environment.
“Investment in technology and infrastructure ensures that BCA is able to provide reliable services through various multi-channel networks while improving efficiency in various aspects of the business. Human resource investments, particularly in professional development and training programs, have encouraged the staff to work effectively and enabling BCA to provide high quality customer service,” Armand concluded.
Deputy President Director of BCA Armand Hartono (left) received the Gallup Great Workplace Award (GGWA), handed over by the Head of Consulting Gallup, Southeast Asia Taek Lee (right) in Hotel Indonesia Kempinski, Jakarta (21/7). Since its inception in 2007, BCA was the first Indonesian company that was awarded with the GGWA in 2015 and maintains its title in 2017.
(Left-Right) Rudy Susanto – Director of BCA, Eugene Keith Galbraith – Deputy President Director of BCA, Armand Wahyudi Hartono – Deputy President Director of BCA, Taek Lee – Head of Consulting Gallup, Southeast Asia, Lianawatiy Suwono – Director of BCA, Inawaty Handoyo – Director of BCA, Kanika Singh – Client Service Manager Gallup, Hendra Tanumihardja – Executive Vice President of Human Capital Management of BCA, and Lena Setiawati – Executive Vice President of Learning and Development of BCA talked after the award submission. Convenience, safety, and reliability are BCA’s top priorities in providing financial services to all its customers. In addition, BCA is determined to be the leader in the national banking industry that contributes significantly to the Indonesian economy. BCA recognizes that the priorities and all of its business strategies rely on the support of qualified employees.
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About PT Bank Central Asia Tbk (as of 31 March 2017)
PT Bank Central Asia Tbk (BCA) is one of the leading private banks in Indonesia focusing on business banking transactions, credit loan facilities, and financial solutions for the corporate, commercial and SME, as well as individual customers. At the end of March 2017, BCA facilitated banking transactions for more than 16 million customers, through 1,213 branches, 17,207 ATMs, and over 400,000 EDC, supported by 24-hour internet and mobile banking.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
