HaloBCA Launches “Journey to Find Happiness in HaloBCA”

Jakarta, 13 July 2018 – Through HaloBCA, PT Bank Central Asia Tbk (BCA) is committed to improve customer engagement with the loyal customer of BCA. In commemorating 1 decade of HaloBCA, as a contact centre that has transformed from a call centre to Centre of Digital BCA, HaloBCA then pours its success stories into a book titled “Journey to Find Happiness in HaloBCA”.

Also attending the launching the HaloBCA book was Deputy President Director of BCA Armand Wahyudi Hartono accompanied by Executive Vice President of Centre of Digital BCA Wani Sabu together with the Chairman of the Indonesian Contact Centre Association Andi Anugerah and Director of 168 Solution Grace Heny in Jakarta, Monday (16/07). “The track records of BCA for the past decade in providing the best services to BCA’s loyal customers are all written in the book. Delivering happiness has been the focus of HaloBCA in its journey for one long decade that helped it transformed from a call centre, contact centre, solution centre, engagement centre, relationship centre, and now it becomes the Centre of Digital BCA,” explained Armand Wahyudi.

Now, HaloBCA has been named the best contact centre in the world among other national and international recognitions it achieved. Its success is inseparable from the team’s effort, the hard work and tenacity of all teams involved. All the experiences and success stories are all strung together in the hope the “Journey to Find Happiness in HaloBCA” will become an inspiration to readers. The book also contains a collection of coaching process by Armand Wahyudi as Deputy President Director of BCA and tells the behind-the-scenes stories of Halo BCA in detail, as well as the story of Wani Sabu when he first run HaloBCA and other inspirational stories behind the HaloBCA transformation. “A decade-long journey with HaloBCA has been very meaningful for me personally and gives the most profound meaning that we finally wrote in the “Journey to Find Happiness in HaloBCA”. It is not a biography of one person, but it represents the footsteps of the entire team and management of HaloBCA,” added Wani Sabu.

On the same occasion, HaloBCA also a Book Review with experts and people who witness the journey of HaloBCA together with the Chairman of Indonesia Contact Centre Association Andi Anugerah, President Director of PT. VADS Indonesia Wardani Sudjono, Director of 168 Solution Grace Heny, and Living Witness to the 1 Decade Transformation of HaloBCA Erik Sunarta.

HaloBCA Launches “Journey to Find Happiness in HaloBCA” - Deputy President Director BCA Armand Wahyudi Hartono (right) accompanied by Executive Vice President Centre of Digital BCA Wani Sabu (left) symbolically handed over a book to one of the readers Winny Setiaatmadja (center) on the sidelines of the launching of “Journey to Find Happiness in HaloBCA” in Jakarta, Friday (13/07). In commemorating 1 decade of HaloBCA, as a contact centre that has transformed from a call centre to Centre of Digital BCA, HaloBCA then pours its success stories into a book titled “Journey to Find Happiness in HaloBCA”. The track records of BCA for the past decade in providing the best services to BCA’s loyal customers are all written in the book in the hope the “Journey to Find Happiness in HaloBCA” will become an inspiration to readers