Jakarta, October 21, 2021 – Contact centers in the current pandemic era is one of the spearheads for companies to connect with customers. It is the same for PT Bank Central Asia Tbk (BCA) as a national bank, the existence of contact center is very important in providing service excellence for customers. BCA comes with Halo BCA that consistently provides the best service under any conditions and serves customers 24/7.
Performing service excellence consistently through Halo BCA is paid off by gaining recognition at the 2021 Best Contact Center Indonesia (TBCCI). This year, Halo BCA won 52 prestigious awards in various categories. This is the 10th time that BCA has received the Grand Champion award in the TBCCI event since the first grand champion scheme was held in 2012. The award was presented by Andi Anugrah as Chairman of the Indonesia Contact Center Association (ICCA) to Executive Vice President Center of Digital BCA Wani Sabu awhile ago.
“The award received by Halo BCA is a great achievement for the entire BCA family. This year is a special year as well because for the 10th time BCA has won the Grand Champion category. The launching of #BankingFromHome that is used by many customers during the pandemic is inseparable from Halo BCA. The digital innovation solutions presented during the pandemic has encouraged Halo BCA to serve customers conveniently and wholeheartedly," Wani said.
TBCCI is the main program of the Indonesia Contact Center Association as a mean to increase the role of Contact Center and Customer Service in providing customer service. This year is the 15th event and this event was attended by 365 participants in the individual category, 47 in the teamwork category, and 105 in corporate programs category from 43 companies with a judging system involving judges from Asia Pacific International contact center practitioners. This year, BCA managed to bring home 52 awards including 30 Platinum, 10 Gold, 7 Silver, 4 Bronze and the Grand Champion. Several categories successfully achieved are Platinum Business Contribution, Platinum Customer Experience, Platinum Digital Media Innovation, Platinum Employee Engagement, Platinum People Development, Platinum Technology Innovation, Gold Contact Center Operation and many others.
In the midst of the challenges of this pandemic, BCA continues to encourage customers to optimize the use of digital banking through #BankingFromHome. As it is known, Halo BCA is included in various conversation channels, including Whatsapp BCA, VIRA on Facebook messenger channels, Google Assistant and LINE, via Twitter channel @haloBCA, and Halo BCA Web Chat at bca.co.id
As additional information, digital innovation in providing comprehensive services is consistently performed by BCA. Previously, BCA has launched Halo BCA application available on the Play Store and AppStore. This digital innovation from Halo BCA is one of the answers and solutions to prevent fake contact numbers or BCA accounts using the BCA company.
“This achievement is received because the capability of BCA family and all employees committed in providing the best service to customers. This award will improve our enthusiasm in providing banking services and solutions relevant to current conditions. We thank you for the trust and support from our beloved BCA customers," Wani concluded.
BCA Received 52 Awards at the 2021 Best Contact Center Indonesia 2021 – The award was presented to Executive Vice President Center of Digital BCA Wani Sabu delivered by Andi Anugrah as Chairman of the Indonesia Contact Center Association awhile ago. This award is a proof of Halo BCA's consistent performance in providing service excellence in banking services, especially through #BankingFromHome service.
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About PT Bank Central Asia Tbk (as of 30 September 2021)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of September 2021, BCA has the privilege of serving more than 26 million customer accounts, processing around 46 million of daily transactions through a network of 1,237 branches; 17,913 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With more than 25,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat 10310
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
