Semarang, 7 February 2018 - PT Bank Central Asia Tbk (BCA) is committed to serving the needs and improving the quality of its products and services by providing creative solutions to customers and the people of Indonesia. In addition to that, BCA also proactively strives to further improve tourism potential in Indonesia. The effort is realized by holding a Service Excellence Training for the people of Dusun Kopi Sirap Gunung Kelir, Semarang.
Head of BCA Semarang Main Branch Office (KCU) Lie Hendra Sutanto accompanied by Senior Vice President of Corporate Social Responsibility (CSR) of BCA Sapto Rachmadi opened the Service Excellence Training for the local management at Hotel The Wujil Resort, Ungaran, Semarang Regency, Wednesday (07/02). Also attending the training was Camat Jambu Moeh Edy Sukarno and Village Head of Dusun Kopi Sirap Suparno. The 2-day training, from 7 – 8 February, was held in order to provide guidance for the local administrators of Dusun Kopi Sirap Gunung Kelir, Semarang, in providing excellent services to tourists.
The Service Excellence training for tour operators is one of human resource development program under the auspices of Bakti BCA’s Prime Business Solution program. The program is an embodiment of BCA’s commitment to develop regional tourism potential, especially in Dusun Kopi Sirap, Gunung Kelir, Semarang. “Dusun Kopi Sirap, Gunung Kelir, Semarang, offers coffee and education tours for visitors. The Dusun administrators, which involve the karang taruna and local members of the community, are prepared to serve visitors. Therefore, BCA wants to accompany the Village so as to provide excellent service for tourtists,” said Lie Hendra.
Dusun Kopi Sirap Gunung Kelir offers a tour named "Ngopi Asyik di Alam Indah Doesoen Kopi Sirap" (which translates to Fun Coffee Experience at the Beautiful Nature of Doesoen Kopi Sirap) that indulges visitors with the beauty and comfort of nature. In addition to that, visitors can also gain insight and knowledge about coffee cultivation, processing and serving as well as knowing the various types of coffee along with its signature qualities.
“We hope that this service excellence training will contribute to encourage creative business opportunities for local communities, provide new innovation ideas, and eventually create jobs and encourage development in the Village so as to better prosper the people of Kopi Sirap Gunung Kelir,” added Lie Hendra.
Previously, BCA has been actively conducting Service Excellence Training to the local administrators of Tourism Village Wirawisata Goa Pindul, Pentingsari, Wukirsari, Tamansari, Gemah Sumilir-Pekalongan, Tourism Village Tinggan-Bali. Not long ago, BCA also held Service Excellence Training for the people of tourism villages in Belitung Barat. In addition to the service excellence training, BCA also holds Online Marketing Training, Leadership Training, and Team Building Training, as well as Benchmarking training for the operators of BCA’s foster villages.
BCA Holds the Dusun Kopi Sirap Gunung Kelir Service Excellence – Head of BCA Semarang Main Branch Office (KCU) Lie Hendra Sutanto (center) accompanied by Senior Vice President of Corporate Social Responsibility (CSR) of PT Bank Central Asia Tbk (BCA) Sapto Rachmadi (center left) opened the Dusun Kopi Sirap Gunung Kelir Service Excellence Training at Hotel The Wujil Resort, Ungaran, Kabupaten Semarang, Wednesday (07/02). Committed to improve Indonesia’s tourism potential, BCA held Service Excellence Training for the operators of Dusun Kopi Sirap Gunung Kelir in Semarang, which aims to facilitate the development and empowerment of local communities with the oriented quality of service excellence to visitors.
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About PT Bank Central Asia Tbk (as of 30th September 2017)
BCA is one of the leading commercial banks in Indonesia with a core focus on transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of September 2017, BCA had the privilege of serving 16 million customer accounts, processing millions of transactions every day through 1,225 branches, 17,314 ATMs and more than 460 thousands of EDC machines as well as transactions made over the 24-hour internet and mobile banking systems.
For more information, please contact:
PT BANK CENTRAL ASIA
Corporate Secretary – Corporate Communication Sub-division
Public Relations Office
Address : Jl. MH Thamrin No.1
BCA Grand Indonesia Lt. 22
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
