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06 Sep 2021

2021 National Customer Day, BCA Prioritizes Customers’ Data Security and Education on Anti Cyber Crime Modus

Jakarta, September 4, 2021 – The momentum of national customer day is a special celebration for institutions/companies, including PT Bank Central Asia Tbk. (BCA). This special opportunity has increasingly encouraged BCA to always provide innovative services and products for customers, especially in the midst of uncertain condition. BCA understands that transaction security is a priority because most transactions are done digitally today.

In the midst of the current pandemic challenges, BCA observed that digital transactions continue to grow significantly. BCA internet banking transactions recorded 33% increase from 750 million transactions to 1 billion transactions. Likewise, BCA mobile banking transactions rose 66% yoy from 1.41 billion times to 2.35 billion times as of June 2021.

The increase in the digital transactions has also made BCA increasingly prioritize customer data security. In improving this security, BCA has carried out a number of innovations such as haloBCA Apps and preparing Capital Expenditure (Capex) for information technology. This is to accelerate adaptation to digitalization which is increasingly supporting financial ecosystem to uphold the security and reliability of transaction services.

"We thank our customers for their trust and loyalty. BCA always prioritizes the security and convenience of customer transactions, by continuously improving the IT security system and the quality of other banking services. Efforts to create a safe and comfortable Indonesian digital banking ecosystem requires the collaboration from various parties. The security of digital transactions is a shared responsibility between banking service providers and users," said BCA President Director, Jahja Setiaatmadja.

Along with the rapid development of information technology, customers’ digital interaction with BCA has also increased. This is followed by the risks of technology crime, so that BCA continues to improve its IT security system. The development of BCA's IT security system is carried out with the aim of protecting data security and ensuring that IT systems can always be ready to serve customer transactions, including preventing and anticipating cyber-crime and fraud potential.

BCA implements security strategies starting from securing networks, applications, computer systems and data. All safeguards that have been carried out are aimed to securing data with the concept of Data Loss Prevention (DLP). To ensure transaction security, BCA applies additional security in the form of two-factor authentication to ensure that application access is performed by authorized persons.

To avoid banking crimes, BCA continues to educate customers to protect personal data, such as not providing PIN, OTP, or confidential and personal information to unauthorized parties. The following tips for transaction security are:

  • Beware of persons acting on behalf of the Bank;
  • Do not provide confidential data to any party, such as Personal Identification Number (PIN), One Time Password (OTP), Password, KeyBCA Response, Card Verification Code (CVC), Card Verification Value (CVV), or ATM card numbers;
  • Do not click on links in emails or messages on behalf of BCA;
  • In case of a problem with transactions, please contact the official Halo BCA contact center 1500888, Halo BCA WhatsApp 0811 1500 998, twitter @halobca or webchat

To avoid crimes on behalf of BCA, watch the following video "Beware of Fraud Modus on Behalf of BCA:".

BCA officers never ask customers for confidential data listed above. To facilitate customers, BCA launches the HaloBCA Apps which is a solution for customers who want to connect with Halo BCA easily and safely. Through this application, BCA integrates all Halo BCA contact center channels in one application to answer the increasingly dynamic needs from customers.

After downloading the HaloBCA Apps, customers can use it immediately. However, customers are expected to register to speed up the verification process during the Call and do not need to fill in data during the Chat. Through this app, customers can benefit a number of features such as VoIP Call, Chat, direct email and direct tweets to the official Halo BCA Twitter account. HaloBCA Apps services can be accessed by all BCA customers for 24/7. For more information about the haloBCA application, you can watch the following video:

BCA is committed to always prioritizing customer data security. Currently, BCA is one of the first private banks to receive the prestigious Payment Card Industry Data Security Standard (PCI DSS) 3.2.1 certification for all entities that manage cardholders’ transactions and data, including the Data Center.

"Thank you for trusting BCA. Although this year we still have to celebrate National Customer Day during the Pandemic, this does not discourage our enthusiasm to continue to provide optimal services for all customers in Indonesia. We believe what we have achieved so far, of course, cannot be separated from the support of all customers. Happy National Customer Day!” concluded Jahja.


About PT Bank Central Asia Tbk (as of 30 June 2021)

BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of June 2021, BCA has the privilege of serving more than 26 million customer accounts, processing around 41 million of daily transactions through a network of 1,013 branches; 17,721 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With more than 25,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.

For more information, please contact :

Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau

Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat 10310
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail :

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