Tangerang, 8 February 2026 – In line with its commitment to providing high-quality service to customers, PT Bank Central Asia Tbk (BCA) integrates digital technology with physical services to serve 43 million customer accounts as of the end of 2025. One form of this integrated service is delivered through Halo BCA.
“Throughout 2025, Halo BCA handled a total of 30 million customer interactions, via phone calls, chat, and social media. This includes requests related to the handling of criminal cases,” said Adrianus Wagimin, EVP Contact Center & Digital Services BCA, at BCA Expoversary 2026, ICE BSD City, on Friday (6/2).
Based on data from the Indonesia Anti-Scam Center (IASC) in 2025, approximately 400,000 crime reports were recorded in Indonesia. Of these, around 23,000 reports were received by Halo BCA. Common forms of crime include scamming and phishing conducted under the guise of BCA.
The perpetrators typically lure victims with promises of certain benefits or spread fear, pressuring targets into taking immediate action. As a result, Adrianus explained, customers unknowingly share sensitive and confidential information with the perpetrators.
Adrianus also explained the difference between scamming and phishing. According to him, scamming is a fraudulent act carried out by someone impersonating another person or institution. Meanwhile, phishing is essentially a form of social engineering. Phishing perpetrators usually attempt to steal data from their targets by exploiting carelessness and a lack of awareness.
In line with increasingly diverse customer needs, including the handling of criminal cases, Halo BCA consistently enhances its customer services. Halo BCA is now equipped with a Voice over Internet Protocol (VoIP) Call feature, allowing customers to contact Halo BCA without using phone credit, simply by using the haloBCA application.
Entering 2026, Adrianus noted that the haloBCA application has added several new features to further improve service quality, including live chat, report status tracking, ATM card PIN unblocking, data updates, transaction OTP settings, and digital approvals.
“As a preventive and educational effort to raise customer awareness so they are not affected by criminal schemes, Halo BCA is promoting a movement carried out together with BCA’s
marketing communication and corporate communication teams, which will also involve all BCA frontliners, namely the #tanyaHaloBCAaja movement; more convenient through the application,” he said.
Adrianus added that, in principle, BCA always prioritizes customer needs. This is also in line with BCA’s commitment as a member of the Indonesia Anti-Scam Center (IASC) under the Financial Services Authority (OJK) and the Indonesian Payment Systems Association (ASPI) to protect customers from various fraud schemes. “We invite all our valued customers to take the right steps and remain safe and comfortable with #tanyaHaloBCAaja,” Adrianus concluded.
Picture Information 1, 2 & 3:
Present for Customers, Halo BCA Enhances Security and Convenience for BCA Customers – EVP Contact Center & Digital Services BCA, Adrianus Wagimin (top photo – left), delivers a presentation as a speaker during the BCA Expoversary 2026 podcast program at ICE BSD City, Tangerang, on Friday (6/2). On this occasion, Adrianus provided customer education on the importance of being vigilant against scamming and phishing schemes. He also introduced the ease of using the haloBCA application and the #tanyaHaloBCAaja campaign as BCA’s initiatives to ensure that customer transactions remain safe and convenient.
*****
About PT Bank Central Asia Tbk (as of December 31, 2025)
BCA is one of Indonesia's leading banks, focusing on transaction banking and providing credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. As of the end of December 2025, BCA serves 43 million customer accounts and processes more than 115 million transactions daily, supported by 1,270 branch offices, 20,163 ATMs, as well as internet & mobile banking services and the Halo BCA contact center, which is accessible 24 hours a day. BCA's presence is supported by a number of subsidiaries that focus on vehicle financing, Sharia banking, securities, general and life insurance, digital banking, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27,000 employees, BCA's vision is to become the main bank of choice for the community, serving as an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CCR Corporate Communication
Address : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310 Phone : (021) 2358-8000
Fax : (021) 2358-8339
Email : corcom_bca@bca.co.id
