Jakarta, March 4, 2025 - PT Bank Central Asia Tbk (BCA) and the Ministry of Women's Empowerment and Child Protection (Ministry of PPPA) officially collaborate to improve the Sahabat Perempuan dan Anak (SAPA) 129 Service. This collaboration aims to strengthen human resource capacity, optimize the service’s response system, and improve its IT infrastructure. Aligned with BCA’s commitment to fostering sustainable and inclusive development, this initiative underscores the bank’s dedication to supporting women’s empowerment and child protection in Indonesia.
The signing of MoU between BCA and the Ministry of PPPA was attended by Minister of PPPA Arifah Fauzi, Deputy Minister of PPPA Veronica Tan, Head of Police Criminal Investigation Unit Commissioner General Wahyu Widada, BCA President Director Jahja Setiaatmadja, and BCA Vice President Director Armand Hartono at the Ministry of PPPA Headquarters, Jakarta, Tuesday (4/3).
BCA President Director Jahja Setiaatmadja said, “The welfare of women and children plays a crucial role in the process of creating inclusive and sustainable economic growth. BCA believes that the involvement of women in various aspects of life, and the welfare of children, is important and must be guaranteed. In celebration of International Women's Day on March 8, BCA has partnered with the Ministry of PPPA to optimize the SAPA 129 service. We seek to strengthen the capacity of the SAPA 129 Service as the frontline of protection, ensuring those in need can be served quickly, so that victims and survivors can obtain justice and return to developing their best potential.”
The SAPA 129 service is a hotline managed by the Ministry of PPPA to facilitate public access to report or file complaints of violence against women and children. BCA will collaborate with the Ministry of PPPA to:
- Increase the capacity of SAPA 129 Service human resources;
- Develop an SAPA 129 Service response system that connects the complaint service with related units/agencies;
- Develop an IT system for SAPA 129 Services;
- Quality control of HR performance and quality of SAPA 129 Services;
- Socialization and promotion of SAPA 129 Services, and
To provide information and assistance to customers and the public, BCA has a call center service called Halo BCA that can be accessed at any time. Each day, Halo BCA receives hundreds of thousands of contacts from customers through phone calls, social media, and chat on the haloBCA application. The knowledge and experience from managing Halo BCA will be one of the references for developing SAPA 129 Services into a modern, easily accessible complaint service center, capable of providing fast and reliable solutions for the community.
PPPA Minister Arifah Fauzi expressed her appreciation for BCA's support in strengthening complaint services for women and children. “Protection of women and children is an integral part of efforts to create inclusive development. Collaboration between the government and the private sector, including BCA, has a strategic role in strengthening the protection system for victims of violence. We hope that this partnership will not only generate innovations in improving the quality of complaint services, but also have a real impact in accelerating the response and effectiveness of handling cases of violence against women and children.”
BCA's commitment to promote equality and inclusivity is not only reflected in this collaboration, but also through various initiatives that reach out to vulnerable groups including friends with disabilities. One form of this is in the program “The Beauty of Disabilities: Make Up Class with BCA” under the umbrella of Bakti BCA to equip disabled friends with professional makeup skills. BCA also continues to realize gender equality in the workplace by increasing the role of women at the senior manager and director levels. This commitment is reflected in the composition of female workers at BCA, which will reach 61.1% of the total workforce by 2024.
Picture Information 1:
BCA and Ministry of PPPA Officially Synergize to Optimize SAPA 129 Complaint Service - Minister of Women's Empowerment and Child Protection (PPPA) Arifah Fauzi (second left), Deputy Minister of PPPA Veronica Tan (left), BCA President Director Jahja Setiaatmadja (second right) and BCA Vice President Director Armand Hartono (right) during the signing of a collaboration between BCA and the Ministry of PPPA at the Ministry of PPPA office, Central Jakarta, Tuesday (4/3). The collaboration was established to increase the capacity of human resources, and optimize the response system and IT SAPA 129 services. The partnership is in line with the company's commitment to realizing sustainable inclusive development.
Picture Information 2:
BCA Collaborates with the Ministry of PPPA to Improve SAPA 129 Service - BCA President Director Jahja Setiaatmadja delivers remarks at the Ministry of PPPA office, Central Jakarta, Tuesday (4/3). Knowledge and experience from managing Halo BCA will be one of the references for developing the SAPA 129 Service into a modern, easily accessible complaint service center, capable of providing fast and reliable solutions for the community.
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About PT Bank Central Asia Tbk (as of 31 December 2024)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in corporate, SME, and commercial segments. By the end of December 2024, BCA has the privilege of serving more than 41 million customer accounts, processing around 98.4 million daily transactions through a network of 1.264 branches, 19.543 ATMs, as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance, as well as venture capital. BCA is committed to building lasting relationships with customers, putting people first, and making a positive impact on society at large. With more than 27.000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
