Jakarta, 4 September 2018 – Being able to accurately and thoroughly identify customers’ needs is one of the ultimate keys to a company success. This has led PT Bank Central Asia Tbk (BCA) to stand firm to these days providing service excellence to its loyal customers. Therefore, the spirit of BCA remains undiminished to fulfill the financial needs of its customers in line with the development of the latest digital trends.
In serving its loyal customers with enthusiasm, BCA’s directors participated in serving customers at several branch offices in Jakarta:
| No | Name of Director | Position | Branch |
| 1 | Jahja Setiaatmadja | President Director | KCU Asemka |
| 2 | Armand W. Hartono | Deputy President Director | KCU Tangerang |
| 3 | Suwignyo Budiman | Director | KCU Kelapa Gading |
| 4 | Subur Tan | Director | KCU Kelapa Gading |
| 5 | Henry Koenaifi | Director | KCU Blok A Cipete |
6 |
Erwan Yuris Ang |
Director |
KCU Green Garden KCU Daan Mogot KCU Wisma Asia |
| 7 | Rudy Susanto | Director | KCU Thamrin |
| 8 | Ibu Lianawaty Suwono | Director | KCU Sunter |
| 9 | Santoso | Director | KCU Pangeran Jayakarta |
| 10 | Vera Eve Lim | Director | KCU Pondok Indah |
“Understanding the diverse needs of our customers every day is a challenge. In addition to providing the latest products for customers, BCA never ceases to provide the best, accurate, and fast services. Furthermore, we realize that customer satisfaction is our goal of happiness as a provider of financial services. Therefore, in its 61st anniversary, we would like to promote enthusiasm in customer service by providing continued satisfaction for our loyal customers,” explained Jahja.
Jahja added that it is important to understand and accommodate customer needs. It is the responsibility of the company that must be managed sustainably. A number of banking products and services that are beneficial to customers are designed to meet the financial needs of customres, which as of June 2018the number reached 18 million customers, spread all across the country.
“BCA also continues to create innovative produtcs and services in order to keep up with customer needs. Besides, our focus now is on our programs and efforts to be tech-friendly that are aligned with dynamic customer behavior in order to further strengthen BCA’s position as a leading private bank of choice,” added Jahja.
“Being persistent in providing the best service is one of the motivations that we strive to provide on daily basis. The National Customer Day is a momentum for all companies in Indonesia, including BCA. For us, this moment is an opportunity to remind and motivate all employees to further enhance customer satisfaction and comfort in meeting the needs in financial sector,” Jahja concluded.
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About PT Bank Central Asia Tbk (as of 30th June 2018)
BCA is one of the leading commercial banks in Indonesia with a core focus on transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of June 2018, BCA had the privilege of serving 18 million customer accounts, processing millions of transactions every day through 1,241 branches, 17,565 ATMs and more than 490 thousands of EDC machines as well as transactions made over the 24-hour internet and mobile banking systems.
For more information, please contact:
PT BANK CENTRAL ASIA TBK
Corporate Secretary – Corporate Communication Sub-division
Public Relations Office
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia Lt. 20
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
