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04 Sep 2018

Promoting Enthusiasm in Customer Service, 10 BCA’s Directors Serve Customers in National Customer Days

Jakarta, 4 September 2018 – Being able to accurately and thoroughly identify customers’ needs is one of the ultimate keys to a company success. This has led PT Bank Central Asia Tbk (BCA) to stand firm to these days providing service excellence to its loyal customers. Therefore, the spirit of BCA remains undiminished to fulfill the financial needs of its customers in line with the development of the latest digital trends.

In serving its loyal customers with enthusiasm, BCA’s directors participated in serving customers at several branch offices in Jakarta:

No Name of Director Position Branch
1 Jahja Setiaatmadja President Director KCU Asemka
2 Armand W. Hartono Deputy President Director KCU Tangerang
3 Suwignyo Budiman Director KCU Kelapa Gading
4 Subur Tan Director KCU Kelapa Gading
5 Henry Koenaifi Director KCU Blok A Cipete

6

Erwan Yuris Ang

Director
KCU Green Garden
KCU Daan Mogot
KCU Wisma Asia
7 Rudy Susanto Director KCU Thamrin
8 Ibu Lianawaty Suwono Director KCU Sunter
9 Santoso Director KCU Pangeran Jayakarta
10 Vera Eve Lim Director KCU Pondok Indah

“Understanding the diverse needs of our customers every day is a challenge. In addition to providing the latest products for customers, BCA never ceases to provide the best, accurate, and fast services. Furthermore, we realize that customer satisfaction is our goal of happiness as a provider of financial services. Therefore, in its 61st anniversary, we would like to promote enthusiasm in customer service by providing continued satisfaction for our loyal customers,” explained Jahja.

Jahja added that it is important to understand and accommodate customer needs. It is the responsibility of the company that must be managed sustainably. A number of banking products and services that are beneficial to customers are designed to meet the financial needs of customres, which as of June 2018the number reached 18 million customers, spread all across the country.

“BCA also continues to create innovative produtcs and services in order to keep up with customer needs. Besides, our focus now is on our programs and efforts to be tech-friendly that are aligned with dynamic customer behavior in order to further strengthen BCA’s position as a leading private bank of choice,” added Jahja.

“Being persistent in providing the best service is one of the motivations that we strive to provide on daily basis. The National Customer Day is a momentum for all companies in Indonesia, including BCA. For us, this moment is an opportunity to remind and motivate all employees to further enhance customer satisfaction and comfort in meeting the needs in financial sector,” Jahja concluded.

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

Memompa Semangat Melayani, 10 Direksi BCA Layani Nasabah di Hari Pelanggan Nasional

 

***

About PT Bank Central Asia Tbk (as of 30th June 2018)

BCA is one of the leading commercial banks in Indonesia with a core focus on transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of June 2018, BCA had the privilege of serving 18 million customer accounts, processing millions of transactions every day through 1,241 branches, 17,565 ATMs and more than 490 thousands of EDC machines as well as transactions made over the 24-hour internet and mobile banking systems.

For more information, please contact:

PT BANK CENTRAL ASIA TBK

Corporate Secretary – Corporate Communication Sub-division

Public Relations Office

Address : Jl. MH Thamrin No. 1

      Menara BCA Grand Indonesia Lt. 20

      Jakarta Pusat

Phone : (021) 2358-8000

Fax : (021) 2358-8300

E-mail : humas@bca.co.id

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