Jakarta, 1 September 2019 – Welcoming the National Customer Day, which falls on 4 September 2019, PT Bank Central Asia Tbk (BCA) participated in the National Customer Day Parade to greet its customers and the public directly. The event coincides with the Car Free Day (CFD) and is celebrated to appreciate and get to know customers better.
Attending the National Customer Day Parade is President of the Republic of Indonesia (RI) Joko Widodo, Minister of Indonesian State-Owned Enterprises Rini Soemarno, Minister of Tourism Affairs Arief Yahya, Founder of National Customer Day Handi Irawan, Deputy President Director of BCA Armand W. Hartono accompanied by Executive Vice President of Center of Digital of BCA Wani Sabu and Senior Vice President of Center of Digital BCA Reni Septiana with hundreds of BCA’s employees.
“National Customer Day is a moment to lift up the company’s spirit and satisfy customers. We would like to give an appreciation to our customers by participating in the Parade because we are committed to provide service excellence through whole-hearted services,” explained Armand.
BCA with 34 other companies as well as thousands of participants walked along MH Thamrin street to National Monument (MONAS) in their respective company uniforms. Each company has prepared their own jingles to further enlivened the parade. The various art performances presented at the parade have been defined as characterizing the spirit of the company in building customer satisfaction.
BCA holds an open house in celebrating the Customer Day, where customers can visit its branches and Halo BCA on 4 September 2019. During the open house, BCA’s board of directors greet and serve customers directly at branch offices around Jabodetabek. It serves as a form of appreciation to its loyal customers that becomes one of the real keys to the company’s success.
“The various efforts made by BCA in order to provide the best service for our customers includes digitalization efforts to provide ease of transaction. The transformation of contact center to center of digitalhas been done to accommodate customers’ needs in terms of speed, comfort and security in conducting financial transactions. And in this National Customer Day, BCA, through Halo BCA, which currently has more than 2,000 employees, continues to commit to innovating and providing a fast, accurate and secure service for all BCA’s customers all across the country,” Armand concluded.
BCA Supports Customer Day Parade 2019 – Deputy President Director of PT Bank Central Asia Tbk (BCA) Armand W. Hartono (second left) together with Founder of National Customer Day Handi Irawan (left) opened the National Customer Day Parade 2019 in Jakarta, Sunday (01/09). Welcoming National Customer Day that falls on 4 September 2019, BCA with other companies participated in the National Customer Day Parade, greeting customers and the public directly. The event coincides with the Car Free Day (CFD) and is celebrated to appreciate and get to know customers better.
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About PT Bank Central Asia Tbk (as of 30th June 2019)
BCA is one of the leading commercial banks in Indonesia with a core focus on the transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of June 2019, BCA had the privilege of serving 20 million accounts, processing millions of transactions every day through 1,246 branches and 17,688 ATMs as well as transactions made over the 24-hour internet and mobile banking systems.
For more information, please contact:
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
BCA Grand Indonesia Lt. 20
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
