Sakuku

Make your hangout more all-out

Why sakuku is cool?

Free

Free administration fee

Sakuku Plus

Enjoy more features by upgrading to Sakuku Plus

Promo

Enjoy various promos using Sakuku.

Sakuku

About Important Information Fees & Limits FAQ Get the Product Layanan API BCA

Sakuku

Sakuku is electronic money that can be used to support your lifestyle, from shopping payment, topping up phone credit to paying various bill.

Benefits


 

Simple
You just need to download the app to start using Sakuku
Convenient
Mobile phone number as Sakuku account number

Important Information

  • Transaction Screen Display
    For financial transaction, proof of transaction will be sent in the Inbox menu

  • Sakuku security
    - Mobile phone number
    - Sakuku PIN (6 digits numeric)

Sakuku Transaction Tips

  • Keep Sakuku PIN confidential to ensure secure transactions
  • Always check the confirmation screen before authorizing/approving transactions
  • If problems occurs when using Sakuku, please note the following points:
  • 1. Make sure you have sufficient mobile credit when registering for Sakuku
    2. Make sure you smartphone has Internet connection to conduct transactions
    3. Make sure you have sufficient balance in your Sakuku account, and your account is active (not blocked)
    4. Check your proof of transaction to make sure your most recent transaction was successful
    5. Contact Halo BCA at 1500888 if you need further assistance
  • If you change your SIM Card or mobile number you used to register for Sakuku, you will need to delete and re-download your Sakuku app, and then re-register for Sakuku service. Your balance will be the same as long as your mobile number remain the same

Sakuku Account Block

  • Block your Sakuku account by contacting Halo BCA if you lose your phone, or for other reasons
  • Halo BCA will follow procedure and verify your data
  • If data verification is successful, Halo BCA will block your Sakuku

Sakuku Account Closure

  • Contact Halo BCA to close your Sakuku account
  • Halo BCA will follow procedure and verify your data, and then ask to which BCA account you wish to issue the refund (Sakuku remaining balance)
  • If data verification is successful, Halo BCA will close your Sakuku account
  • For Sakuku Plus only: Sakuku refund can only be issued to BCA account with the same name as the Sakuku account. Alternatively, you can withdraw all remaining balance before closing your Sakuku account

    Notes:
    Sakuku will be temporarily unavailable if BCA system or cellular operator network encounters connectivity problems
    Sakuku products and service are registered to and monitored by Otoritas Jasa Keuangan

Issues Handling

  • Complaints/complaints to BCA regarding Sakuku can be submitted by the customer to Halo BCA. For the purposes of handling these complaints/complaints, BCA has the right to ask the customer to submit a photocopy of the customer's identity and other supporting documents
  • BCA will respond to the complaint in accordance with applicable legal provisions
  • Any complaint regarding the use of Sakuku must be submitted by the Customer to BCA no later than 3 (three) months from the date of the Transaction

Fees, Limits and Interest

Fee


Description

Fee

Sakuku Registration Fee

Based on the type of operator

Limit


Description

Limit

Data and Mobile Credit Top Up Limit

IDR2,500,000/day (join limit)

Game Voucher Purchase Limit

IDR1,000,000/day

Cash Withdrawal at BCA ATM

MinimumIDR 50,000/transaction

Maximum IDR 1,250,000/transaction

Top Up/Deposit to Sakuku

IDR10,000,000/day

Split Bill

Minimum IDR5,000/transaction

Maximum according to balance

Transfer to Sakuku or BCA Account

Minimum IDR5,000

Maximum according to balance

FAQ

Is there an administration fee or interest rates for Sakuku?

In compliance with Bank Indonesia regulations, electronic money services like Sakuku does not incur administration fee or interest rates.

What should I do if my transaction is successful but I did not receive a notification/proof?

Check your account balance on Sakuku mutation feature. If your balance remains the same, then the transaction was not successful, and you must try again. If your balance has been reduced, but the transaction has failed, please contact Halo BCA at 1500888.

Why can’t I conduct Sakuku transactions?

Reasons may include:

  • Your smartphone does not support Sakuku
  • SMS-Center operator is busy, your phone does not have battery, insufficient mobile credit, network disruption, or other causes

What do I do if I forgot my PIN/Sakuku is blocked?

You will need to delete and re-download your Sakuku app, and then re-register for Sakuku service.

What do I do if when I re-register, I am asked to re-register the next day?

  1. Your phone number may have been registered for Sakuku before using a different set of data, and BCA needs to process and verify the information
  2. You can ask for a refund to proof that you are the rightful owner of the account

What if my SIM Card and/or mobile phone is lost or stolen?

Report your loss to your provider and Halo BCA at 1500888 for processing. To use Sakuku again, you will need to re-download your Sakuku app, and re-register for Sakuku service using the same data.

Will my money be safe is my SIM Card/mobile phone is lost/stolen?

Yes, as long as your Sakuku PIN remains confidential.

What should I do if my Sakuku account is debited?

Visit the nearest branch/call Halo BCA at 1500888 for processing. BCA will verify your data and specified transaction, and process the next step.

Will I lose my balance if I upgrade to Sakuku Plus?

No, your balance will remain the same.

Will my data change if I upgrade to Sakuku Plus?

Your name and birthday will be verified using your existing data and BCA account, and cannot be changed through your Sakuku app.

Is Sakuku only for BCA customers?

You can use Sakuku even if you don’t have a BCA account. Sakuku is available for both customers and non-customers.

What if you don’t have a BCA account, but would like to upgrade to Sakuku Plus?

You can visit the nearest BCA branch.

Can I have more than one Sakuku account?

Yes, using a different mobile number and smartphone.

Can I access Sakuku abroad?

You can access Sakuku abroad as long as your smartphone have access to Internet and SMS roaming is active (only for Sakuku registration).

How do I know if my transaction is successful?

You will receive a notification on your screen, which will be saved to your Sakuku inbox.

Bagaimana caranya jika belum mempunyai Rekening di BCA, namun ingin menggunakan fitur Sakuku Plus?

Kamu dapat datang ke Kantor Cabang BCA terdekat.

Apakah saldo akan hilang, jika melakukan aktivasi Sakuku Plus?

Tidak, saldo Sakuku akan tetap aman dan tersimpan.

Apakah data diri akan berubah, jika melakukan aktivasi Sakuku menjadi Sakuku Plus?

Setelah aktivasi Sakuku Plus, nama & tanggal lahir akan disesuaikan pada data dan Rekening BCA kamu, dan tidak dapat diubah melalui aplikasi Sakuku.

Apa yang harus dilakukan jika ingin menutup akun Sakuku?

Pengguna dapat menghubungi Halo BCA di 1500888. Halo BCA akan melakukan verifikasi data diri pengguna sesuai prosedur yang berlaku dan menanyakan rekening BCA untuk pengembalian sisa saldo Sakuku. Apabila verifikasi sesuai, Halo BCA akan memproses penutupan Sakuku.

Untuk Sakuku Plus, pengembalian sisa saldo Sakuku dapat dilakukan hanya ke rekening BCA dengan nama yang sama dengan pemilik Sakuku atau pengguna dapat melakukan Tarik tunai terlebih dahulu sebelum melakukan penutupan.

Bagaimana cara untuk claim/refund dana terhadap akun Sakuku yang telah dilakukan penutupan?

Pengguna dapat menghubungi Halo BCA dan melakukan proses refund dana apabila berhasil membuktikan bahwa pengguna yang bersangkutan adalah nasabah Sakuku yang benar, serta menginformasikan nomor rekening tujuan pengembalian dana.

Bagaimana jika akun Sakuku sudah dilakukan penutupan, namun ingin menggunakan Sakuku kembali?

Pengguna dapat mengunduh aplikasi Sakuku dan melakukan registrasi Sakuku dengan menginput data diri yang diperlukan kembali dengan masa tunggu 30 (tiga puluh) hari kalender sejak tanggal registrasi terakhir.

Get the Product

Download Sakuku
Download to access this product or service directly on your mobile phone
Download

Sakuku Facilities

img logo

Download sakuku