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Free administration fee
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Sakuku
Sakuku
Sakuku is electronic money that can be used to support your lifestyle, from shopping payment, topping up phone credit to paying various bill.
Benefits
Important Information
Sakuku Transaction Tips
Sakuku Account Block
Sakuku Account Closure
Issues Handling
Notice
Starting September 18th 2024, Sakuku account registrations cannot be processed. For the time being, Sakuku application can only be accessed if you already have Sakuku account.
TERMS AND CONDITIONS FOR SAKUKU
PT BANK CENTRAL ASIA Tbk
(“BCA”)
A. DEFINITIONS
B. REGISTRATION AND ACTIVATION OF SAKUKU
C. TERMS OF USE
among others, for the convenience and security of the Customer in making Transaction as well as for the purpose of promoting BCA’s banking products and other parties cooperating with BCA.
D. PIN AND OTP OF SAKUKU AND CUSTOMER’S OBLIGATIONS
E. FEES AND LIMITS
F. BLOCKING AND CLOSING OF SAKUKU ACCOUNT
G. FORCE MAJEURE
The Customer hereby holds BCA harmless against all lawsuits, claims, and/or other legal proceedings of any kind for the delay and/or failure by BCA to perform its obligations related to Sakuku if such delay and/or failure arises from events or causes beyond the control or capability of BCA, including but not limited to natural disasters, conflagrations, wars, riots, sabotage, system failures, power failures, telecommunications disruption, and government policies.
H. HANDLING OF COMPLAINTS
THESE TERMS AND CONDITIONS FOR SAKUKU BCA HAVE BEEN ADJUSTED TO THE PREVAILING LAWS AND REGULATIONS INCLUDING REGULATIONS OF THE FINANCIAL SERVICES AUTHORITY
Fees, Limits and Interest
Fee
Description |
Fee |
Sakuku Registration Fee |
SMS OTP fee based on operator type |
Top Up Phone Credit / Data Package Fee | Based on operator type |
Top up fee from other bank funding channels | Refers to transfer fee for BCA Virtual Account using funds from other banks |
Limit
Description |
Limit |
Maximum Top Up ( each the Sakuku account per month) |
Sakuku IDR 20,000,000/month Sakuku Plus IDR 40,000,000/month |
Maximum Balance |
IDR 2,000,000 for Sakuku IDR 20,000,000 for Sakuku Plus |
Merchant/e-Commerce Shopping Payment |
Minimum
IDR 1 per transaction |
QRIS Shopping Payment Limit |
Minimum IDR 1/transaction Maximum IDR 10,000,000/transaction |
Data and Mobile Credit Top Up Limit |
IDR2,500,000/day |
Game Voucher Purchase Limit |
IDR1,000,000/day |
Cash Withdrawal at BCA ATM |
MinimumIDR 50,000/transaction Maximum IDR 1,250,000/transaction |
Top Up/Deposit to Sakuku/Sakuku Plus |
IDR20,000,000/day |
Split Bill |
Minimum IDR5,000/transaction Maximum fit the bill |
Transfer / Request for transfer |
Minimum IDR5,000 Sakuku maximum balance limit Note: Transactions can only be done via Sakuku Plus |
FAQ
Is there an administration fee or interest rates for Sakuku?
In compliance with Bank Indonesia regulations, electronic money services like Sakuku does not incur administration fee or interest rates.
What should I do if my transaction is successful but I did not receive a notification/proof?
Check your account balance on Sakuku mutation feature. If your balance remains the same, then the transaction was not successful, and you must try again. If your balance has been reduced, but the transaction has failed, please contact Halo BCA at 1500888.
Why can’t I conduct Sakuku transactions?
Reasons may include:
What do I do if I forgot my PIN/Sakuku is blocked?
You will need to delete and re-download your Sakuku app, and then re-register for Sakuku service.
What do I do if when I re-register, I am asked to re-register the next day?
What if my SIM Card and/or mobile phone is lost or stolen?
Report your loss to your provider and Halo BCA at 1500888 for processing. To use Sakuku again, you will need to re-download your Sakuku app, and re-register for Sakuku service using the same data.
Will my money be safe is my SIM Card/mobile phone is lost/stolen?
Yes, as long as your Sakuku PIN remains confidential.
What should I do if my Sakuku account is debited?
Visit the nearest branch/call Halo BCA at 1500888 for processing. BCA will verify your data and specified transaction, and process the next step.
Will I lose my balance if I upgrade to Sakuku Plus?
No, your balance will remain the same.
How to top up Sakuku balance?
Users can top up their Sakuku balance through the following methods:
Via BCA mobile
Via KlikBCA
Via myBCA
Via ATM BCA
BCA Branch
Other Bank's ATM Card
Via other bank's e-channel
Is Sakuku only for BCA customers?
You can use Sakuku even if you don’t have a BCA account. Sakuku is available for both customers and non-customers.
What if you don’t have a BCA account, but would like to upgrade to Sakuku Plus?
You can visit the nearest BCA branch.
Can I have more than one Sakuku account?
Yes, using a different mobile number and smartphone.
Can I access Sakuku abroad?
You can access Sakuku abroad as long as your smartphone have access to Internet and SMS roaming is active (only for Sakuku registration).
How do I know if my transaction is successful?
You will receive a notification on your screen, which will be saved to your Sakuku inbox.
What if I don’t have a BCA account, but would like to upgrade to Sakuku Plus?
Will I lose my balance if I upgrade to Sakuku Plus?
No, your balance will remain the same.
Will my data change if I upgrade to Sakuku Plus?
What should I do if I wish to close my Sakuku account?
You can call Halo BCA at 1500888. Halo BCA will verify your data according to standard procedure and ask for your BCA account to refund the remaining Sakuku balance. If data verification is successful, Halo BCA will process the Sakuku termination.
For Sakuku Plus, the remaining Sakuku balance will be refunded only to a BCA account under the same name or you can withdraw all remaining balance before closing your Sakuku account.
How do I claim/request a refund for a Sakuku account that has been closed?
You can contact Halo BCA and process a refund if data verification is successful and provide the account number for the refund.
What if my Sakuku account has been closed but I want to use it again?
You can download the Sakuku app and register by filling out all required data with a waiting period of 30 (thirty) calendar days from the last registration date.
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