Why Halo BCA?

24/7

Halo BCA always ready to assist anytime everyday 24/7

Many Ways to Contact

Contact Halo BCA easily through various platforms, from telephone, chat, email, WhatsApp to social media

Extensive Service

Get various assistance services and products such as information about BCA, application requests, suggestions giving and complaints

Easier to connect via the haloBCA app

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Halo BCA

Halo BCA provides access to banking product assistance and services for BCA customers and non customers at any time.

Benefits


Bilingual
Available in Indonesian and english

Important Information

Please make sure to always contact the official Halo BCA service to avoid the misuse from irresponsible parties


haloBCA App

haloBCA app is a mobile application that can be used to contact various channels owned by Halo BCA, which are Call, Chat, Email, and Twitter.

Telepon

Menghubungi nomor resmi Halo BCA di 1500888 dan memilih layanan sesuai kebutuhan

WhatsApp

Menghubungi akun yang sudah terverifikasi dan mengetik #HaloBCA untuk memulai chat dengan Customer Service di sini

Situs BCA

Melalui widget yang ada di situs bca.co.id. Syarat dan ketentuan cek di sini

Media Sosial

Follow dan menghubungi akun media sosial BCA yang sudah terverifikasi

Nomor Resmi Halo BCA

1500888
Perbankan, Kartu Kredit, KPR/KKB/Personal Loan, Pendaftaran Data Investor, BCA Syariah, BCA Insurance, BCA Life, BCA Klik Pay, Pengajuan Mesin EDC, BCA Sekuritas

1500222
BCA Prioritas

1500998
Halo BCA Bisnis

1500788
Merchant Solution

Layanan Nasabah Melalui Halo BCA

  • Nasabah Reguler Perbankan BCA
  • Nasabah Reguler Kartu Kredit BCA
  • Nasabah Kredit Konsumen BCA
  • Nasabah BCA Syariah
  • Nasabah AIA
  • Nasabah BCA Life
  • Nasabah Personal Loan
  • Nasabah EDC Campaign
  • Nasabah BCA Prioritas
  • Nasabah BCA Solitaire
  • Non-nasabah BCA
  • Kantor Cabang BCA (info)
  • Nasabah BCA Insurance

Bentuk Layanan

Layanan Halo BCA ditangani oleh Customer Service langsung dan juga bantuan mesin penjawab

Mekanisme Pengaduan Melalui Halo BCA

  1. Nasabah menghubungi Halo BCA 1500888
  2. Data nasabah akan diverifikasi
  3. Pengaduan akan ditindaklanjuti secara langsung. Jika pengaduan tidak dapat diselesaikan oleh Halo BCA, nasabah akan diberikan nomor pengaduan untuk proses pengaduan lanjutan di kemudian hari *)

*) Akan ditindaklanjuti sesuai dengan SLA kategori pengaduan nasabah

Catatan :
Pengaduan melalui sosial media hanya untuk pengaduan tertentu

Fees & Limits

Halo BCA Access Fee

Telephone

Rp220/minute

Mobile Phone

According to provider tariff

Another platform

Quota deduction from data packages

Get the Service 

Halo BCA
Contact Halo BCA via telephone 1500888
Whatsapp
Contact Halo BCA via WhatsApp 08111500998
WebChat
Contact Halo BCA via webchat bca.co.id
e-mail
Contact Halo BCA via e-mail halobca@bca.co.id
Twitter
Tweet and mention on Twitter @HaloBCA, @XpresiBCA, @GoodLifeBCA, @BizGuideBCA, @KartuKreditBCA, @BankBCA
Facebook
Contact from Facebook XpresiBCA, Good Life BCA, Biz Guide BCA, Kartu Kredit BCA, Bank BCA
Instagram
Contact from Instagram @GoodlifeBCA
YouTube
Contact from Youtube Channel @SolusiBCA
LinkedIn
Contact from LinkedIn PT Bank Central Asia Tbk

Current features in the haloBCA app :

Call

Users can contact Halo BCA by telephone using the internet (VoIP Call)

Chat

Users can contact Halo BCA via Bank BCA WhatsApp business account or Chat

Email

Users can contact Halo BCA via email. Users will be directed to the official Halo BCA email account (halobca@bca.co.id)

Twitter

Users can contact Halo BCA via Twitter. Users will be directed to the official Halo BCA account (@HaloBCA)

Administration

Registration

Registration Benefits :

  • Speed up identification when on Call
  • No need to fill in personal data when Chat

The user needs to input :

  • Type of account (Credit/Debit Card/Account)
  • Account number
  • Application password
  • Mobile phone number
  • OTP code

My Account

Displays user data who have registered

Users need to login first to be able to access My Account

On the My Account page, users can do :

  • Change photo
  • Change email
  • Change password
  • View the terms and conditions of the application
  • Delete user data

The Uses and Benefits of haloBCA Application

  1. Provide an alternative channel for customers to contact Halo BCA with VoIP Call facility, which is using internet quotas that are cheaper, easier and safer.
  2. VoIP Call facility also makes it easier for customers from abroad to contact Halo BCA. Other features can also be used by customers who are overseas.
  3. Uniting Halo BCA service channels, which are Call, Social Media (Twitter), WhatsApp Bank BCA, Chat, and Email in one mobile application.
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