Have you ever had your BCA Debit or Credit Cards blocked? If it happens, and you could
feel panic because you can’t make any transactions such as cash withdrawals or deposits at ATMs or settling
transactions through an EDC machine.
The most common reason your cards get blocked is caused by repeatedly entering wrong
Personal Identification Number (PIN) at ATM or EDC machine. For this reason, the issuer will automatically block the
card for safety reasons. Or the card is blocked for security because there is indication that it has been misused.
Furthemore, a credit or debit card can be blocked as per cardholder request. For
example, when your card is stolen or misplaced, one may choose to block a debit/credit card to prevent unlawful or
unauthorized access to your card.
So, how do you unblock your BCA Debit or Credit Card? Follow the steps below!
How to Unblock a Debit Card via BCA Branch
You can also unblock your BCA Debit Card at the nearest BCA branch. The
steps are as follows:
- Get your identification document such as KTP for Indonesian citizen and Passport for other
nationalities.
- Visit the nearest BCA branch and bring all necessary documents
- Tell our Customer Service agent about the problems you experienced
- Fill in the Application Letter to Unblock ATM card
- Your card is successfully unblocked
- For the security and convenience of your transaction, change your new PIN at the BCA ATM machine
How to Unblock a Debit Card via HaloBCA
Unblocking BCA Debit Card through Halo BCA can only be done for Debit Card
that was blocked because you have entered your PIN incorrectly for 3 times in a row at ATM or EDC
machine.
To unblock your BCA Debit by contacting HaloBCA 1500888 or through the
haloBCA application in the following ways:
- Open the HaloBCA app
- Select “Call” service and “Perbankan” menu
- Once connected with Halo BCA, tell our agent the problem you experienced, which is entering wrong
PIN
- Halo BCA will then verify your data and identity
- If the data is found to be correct, our Halo BCA agent will unblock your card and reset your Debit
BCA PIN.
- Your Debit Card is ready to use
- For the security and convenience of your transactions, change your PIN at ATM BCA
How to Unblock a Credit Card via Halo BCA
BCA Credit Cards that are blocked due to incorrect PIN input five times in a row at the
ATM/EDC machine will be reset automatically on the next working day, and can be used again for transactions without
needing to contact Halo BCA.
If the cardholder forgets their old BCA Credit Card PIN, they can reactivate the PIN via
myBCA, BCA mobile, BCA ATM or www.bca.co.id/creditcard (e-Statement
& PIN Activation menu). Credit Card PIN activation via ATM or www.bca.co.id
requires an authentication code in the form of 6 numeric digits which is sent to the BCA Credit Card holder via SMS
to the mobile number registered on the BCA Credit Card. If the card holder has not received/did not receive the
authentication code, the authentication code can be requested via the following means:
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Channel
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Information
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SMS
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SMS format: REQ<SPASI>KODE<SPASI>OTENTIKASI#NOMOR KARTU and sent to 89888.
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Website BCA
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Access www.bca.co.id/creditcard and
click e-Statement & Aktivasi PIN.
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Halo BCA
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Contact Halo BCA at 1500888
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Note: The validity period of the authentication code for activating the BCA Credit Card PIN is seven calendar days
after it is sent to the cardholder.
For your information, to unblock a Debit BCA card at your request due to loss or
theft, simply visit the nearest BCA branch. Meanwhile, for BCA Debit Cards which are automatically blocked by BCA for security reasons, customers need to visit a BCA Branch or CS Digital BCA machine to replace the card. Meanwhile, for BCA Credit Cards that are blocked at the customer's request via the myBCA, BCA mobile or Halo BCA, due to loss or theft, the card needs to be replaced so that it can be used again.
Need not to be panic if your BCA Debit/Credit card is blocked. Simply follow the
steps mentioned above and you can continue perform any financial transactions.
Share this information with friends and family, Goodfriends.
For you who want to block your BCA Debit or Credit Card because it has been lost, broken or for other reasons, check the tutorial in this article:
How to Block BCA Debit or Credit Cards from Your Gadget
