BCA - Tahapan

Tahapan BCA

Tahapan BCA merupakan kependekan dari Tabungan Hari Depan yang memiliki karakteristik berbentuk rekening tabungan dan dalam mata uang rupiah, serta dilengkapi dengan Paspor BCA (berfungsi sebagai kartu ATM, Debit, dan Tunai).

Keuntungan

Perlu Diketahui

Fluktuasi suku bunga bisa terjadi mengikuti perkembangan pasar
Selalu jaga kerahasiaan PIN dan pastikan Kartu Paspor BCA tidak berpindah tangan

Terms and Procedures:

Prospective customer is an individual.
Available for individual customers (Indonesian citizens and foreigners) with a valid ID card.
Fill and sign account opening form for Tahapan BCA.
Account opening is not subject to stamp duty fee.
Bring all necessary documents.

*Note:If the Customer does not/does not yet possess an NPWP, it can be replaced with a statement letter of not owning an NPWP.

For inquiries and complaints:

Contact Us:

Halo BCA 1500888

Email: halobca@bca.co.id

WA: +628111500998

www.bca.co.id

Social Media:

Facebook : GoodLife BCA

Instagram : @goodlifebca

Youtube : Solusi BCA

Twitter : @BankBCA

Features, Benefits, and Risks of Tahapan

Key Features of Tahapan:

Available in Rupiah.
Minimum reserved balance of Rp50,000
Minimum monthly average balance of Rp100,000, effective on the following month after account opening.
Competitive interest rates. For details on interest rates, see the “Fees, Limits, and Interest Rates.”
The guaranteed interest rates adhere to the prevailing interest rates on Deposit Insurance Corporations (LPS) webpage.
Account statement will be sent in the print form and/or e-statement (direct download from BCA channel that you have).

Benefits

Provided with the Tahapan passbook and/or Paspor card.
Cash withdrawals at thousands of ATM BCA Network, ATM Prima Network, and the “Cirrus” ATM network around the world.
Customers can apply for savings account facilities such as internet banking, mobile banking BCA, info services via Email, and phone banking.
Guaranteed security, PIN for ATM BCA, m-BCA, and Key BCA allows for a safe and comfortable transaction.

Risks

LPS does not guarantee your savings, if:
- The amount of all savings (including interest) at one bank exceeds (equal to) Rp2 billion for both single and joint accounts.
- The interest rate applicable exceeds the LPS-guaranteed interest rate.
Interest rates fluctuation may occur following market developments.
If the remaining balance in the customer account is zero and there are no transactions for 12 consecutive months,, the account will be automatically closed.

Simulation:

Tahapan Balance	Interest Rate per Annum According to Balance*	Nominal Monthly Interest Rate**
Rp 20.000.000	0,01%	Rp 131,51

Note:
*Interest rates may change at any time according to market conditions, which will be notified through BCA information facilities.
**Nominal Interest Rate = gross interest before tax according to the prevailing regulations (Assuming 1 month = 30 days and 1 year = 365 days)

Additional Information

Interest will be credited at the end of each month.
If interest rates decrease, nominal interest received will also decrease.
The joint account is available in the “AND/OR” account.
The instruction given to the bank in an OR account can be made against the signature of one holder of such joint account. Meanwhile, in an AND account, instructions must be made against the signatures of all account holders.
To close a savings account, customers can visit the branch where the account was opened and an account closing fee will be charged.
The Bank is required to notify all changes to the benefits, costs, risks, terms, and conditions of these Products and Services by mail or through other means pursuant to the prevailing terms and conditions. Such notification will be made 30 days prior to the effective date.
For every offer and subscription of other products, BCA will first ask the customer for approval to provide customer data to third parties.
Information about fees, benefits, and risks is available on bca.co.id

Disclaimer (important note)

The Bank may reject the application for savings product if they do not fulfil the applicable terms and conditions.
The customer has read and understood the savings product according to the Product Summary.
This Product Summary is not part of the application for opening a Tahapan account.
Customers are required to read, understand, and sign the application for opening a Tahapan account.
Information included in the Product Summary is valid until the new amendment related to the BCA Savings in this Product Summary is made.
Customers are required to carefully read this Product Summary before agreeing to the opening of Tahapan. Customers may rightly ask a Bank employee or call Halo BCA at 1500888 for any inquiries or complaints related to the Product Summary.

Biaya, Limit dan Suku Bunga

Tahapan

Untuk mengakomodir kebutuhan nasabahnya, BCA memberlakukan biaya dan limit yang kompetitif dalam setiap produk dan layanannya. Temukan biaya dan limit Tahapan di bawah ini.

Interest Rates

Balance (IDR)	Interest Rates (% p.a)
< 10,000,000	0.00
≥ 10,000,000 - < 50,000,000	0.01
≥ 50,000,000 - < 500,000,000	0.01
≥ 500,000,000 - < 1,000,000,000	0.01
≥ 1,000,000,000	0.01

Effective : March 1, 2025

Intial Deposit

The minimum initial deposit is Rp500,000

Fee and Charges

Income tax withholding: 20% of the interest amount.
The monthly administration fees and penalties are as follows:

Type of Card	Administration Fee	Penalty*
Master Card
Paspor Blue	Rp15,000	Rp5,000
Paspor Gold	Rp17,000
Paspor Platinum	Rp20,000
GPN
Paspor Blue	Rp14,000	Rp5,000
Paspor Gold	Rp16,000
Paspor Platinum	Rp19,000

*) The Penalty will be imposed if the customer’s average balance does not reach the minimum monthly average balance.

Fees for Interbank transactions on the ATM network:

Type of Transaction	BCA ATM	Prima & GPN	Mastercard/Cirrus
Balance Inquiry	Free	Rp4,000	Rp5,000
Cash Withdrawal	Free	Rp7,500	Rp20,000
Transfer to Another Bank	Online: Rp6,500 BI-FAST: Rp2,500		-
Declined Transaction	Free	Rp3,500	Rp5,000

The fee for cash withdrawal via EDC BCA at merchant outlet is Rp4,000 per transaction.
Fees for funds remittance to another bank:

Transfer via	Online	BI-FAST	LLG	RTGS
BCA Branch Office*	-	Rp2,500	Rp2,900	Rp30,000
m-BCA**	Rp6,500	Rp2,500	-	-
Internet Banking and myBCA	Rp6,500	Rp2,500	Rp2,900	Rp25,000

Note: For funds remittance cancellation, the customer will be charged a fee of Rp10,000.

Remarks:

*: Funds remittance to another bank via a BCA Branch can only be made using BI-FAST, LLG, and RTGS.

**: Funds remittance to another bank via m-BCA can only be made either online or using BI-FAST.

The fee for Outward Remittance (OR) can be viewed at bca.co.id.
The fee for Account closure is Rp50,000.
The fee for Card issuance/replacement:

Type of Card	Card Issuance/Replacement Fee
Paspor Blue	Rp20,000
Paspor Gold	Rp20,000
Paspor Platinum	Rp20,000

The fee for replacement of a lost/damaged Tahapan passbook is Rp5,000.
Any Customer making a large cash withdrawal (≥ Rp100,000,000) needs to give their confirmation/notification to BCA 1 (one) day in advance. Without such prior confirmation/notification, the Customer will be charged a fee of Rp100,000.

Limit

Setting the daily transaction limit can be done through the application:

myBCA: on the My Account menu, click Account Control then Set Limit
BCA mobile: on the "Akun Saya" menu, click "Atur Limit"

Below are the daily limits for Tahapan transactions:

Type of Transaction	Paspor Blue	Paspor Gold	Paspor Platinum
via BCA ATM
Cash Withdrawal ¹⁾	IDR15,000,000	IDR15,000,000	IDR15,000,000
Cash Deposit ²⁾	IDR50,000,000	IDR80,000,000	IDR100,000,000
Transfer between BCA Accounts³⁾	IDR100,000,000	IDR125,000,000	IDR150,000,000
Transferbetween BCA Accounts (to a foreign currency account) ⁴⁾⁸⁾	IDR100,000,000	IDR125,000,000	IDR150,000,000
Transfer to Another Bank⁵⁾	IDR30,000,000	IDR40,000,000	IDR50,000,000
via EDC
Debit BCA ⁶⁾	IDR100,000,000	IDR125,000,000	IDR150,000,000
Debit Contactless without PIN ^{7) 15)}	Domestic: IDR1,000,000 Overseas: IDR10,000,000 (default limit IDR5,000,000)
Debit without PIN (Overseas) ^{7) 15)}	IDR100,000,000 (default limit IDR50,000,000)	IDR125,000,000 (default limit IDR60,000,000)	IDR150,000,000 (default limit IDR70,000,000)
via m-BCA
Transfer between BCA Accounts³⁾	IDR100,000,000	IDR125,000,000	IDR150,000,000
Transferbetween BCA Accounts (to a foreign currency account) ⁴⁾⁸⁾	IDR100,000,000	IDR125,000,000	IDR150,000,000
Transfer to Another Bank⁵⁾	IDR30,000,000	IDR40,000,000	IDR50,000,000

Effective: 16 July 2025

Type of Transaction	via myBCA	via Internet Banking
Transfer to Own BCA Account ⁹⁾	No Limit	Rp500,000,000 ¹²⁾
Transfer between BCA Accounts ¹⁰⁾	Rp300,000,000 ¹¹⁾
Transfer between BCA Accounts (to a foreign currency account)
Transfer to Another Bank (LLG and RTGS)
Transfer to Another Bank (BI-FAST)
Transfer to Another Bank (Online)
Cash Withdrawal Without a Card (Cardless) ¹³⁾	Rp15,000,000	Not Available
Cash Deposit Without a Card (Cardless) ¹⁴⁾	Rp100,000,000	Not Available

Last Update: 19 January 2024

¹⁾ The limit for cash withdrawals using the Paspor BCA is a combined limit with the cardless cash withdrawal limit via m-BCA.

²⁾ The limit for cash deposits using the Paspor BCA is a combined limit with the cardless cash deposit limit via m-BCA.

³⁾ The limit for transfer between BCA Accounts via the BCA ATM is a combined limit with the limit for transfer between BCA Accounts via m-BCA.

⁴⁾ The limit for transfer between BCA Accounts (to a foreign currency account) via the BCA ATM is a combined limit with the limit for transfer between BCA Accounts (to a foreign currency account) via m-BCA.

⁵⁾ The limit for transfer to another bank via the BCA ATM is a combined limit with the limit for transfer to another bank (Online & BI-FAST) via m-BCA.

⁶⁾ The limit for payment with Debit BCA is a combined limit with the limit for cash withdrawal at a merchant and Flazz top-up via an EDC machine (separate from the limit for cash withdrawal via ATMs).

⁷⁾ Contactless Debit transactions without PIN and overseas Debit transactions without PIN are still calculated in the BCA Debit transaction limit according to the type of BCA Debit/ATM Card. Contactless Debit and overseas Debit transactions with PIN follows the BCA Debit transaction limit.

⁸⁾ This limit is separate from the limit for transfer in Rupiah.

⁹⁾ Applicable to transfers to all Own BCA Accounts (Rupiah/foreign currency accounts). Transfer transactions from a Rupiah source account to a foreign currency account shall be subject to the Information on Foreign Exchange Transaction Threshold, which can be viewed at https://www.bca.co.id/en/informasi/news-and-features/2022/07/15/02/49/informasi-ketentuan-threshold-transaksi-valas.

¹⁰⁾ Applicable to transfers between BCA accounts other than transfers to own account.

¹¹⁾ The combined limit for transfers between BCA accounts (other than transfers to own accounts) and transfers to another bank via myBCA is the maximum daily transaction limit per BCA ID. The complete information on myBCA transaction limits can be viewed at https://www.bca.co.id/en/Individu/layanan/e-banking/myBCA.

¹²⁾ The combined limit for transfer transactions via Internet Banking is the maximum daily transaction limit per user ID. The complete information on Internet Banking transaction limits can be viewed at https://www.bca.co.id/en/Individu/layanan/e-banking/KlikBCA.

¹³⁾ The daily limit for cash withdrawals without a card (cardless) via myBCA mobile per BCA ID.

¹⁴⁾ The daily limit for cash deposits without a card (cardless) via myBCA mobile per BCA ID.

¹⁵⁾The default limit applies only to Customers who have never set transaction limit before. Customers can increase their limit up to the maximum amount through the Set Limit menu in myBCA, myBCA Web, and BCA mobile.

Payment and Purchase

Autodebet

Payment	Fee
Telephone/Telkom	IDR3,000
Electricity/PLN	IDR3,000
Tax/UN	n/a
PGN	IDR3,000

Administration Fees Using the Paspor BCA Card

Card Type	Monthly Administration Fee	Card Manufacturing/Replacement Fee
Blue	IDR15,000	IDR20,000
Gold	IDR17,000	IDR20,000
Platinum	IDR20,000	IDR20,000

e-mail Service Fee

Account Types	Service Fee Types
Account Types	SMS	E-Mail
Giro Rupiah	IDR 750	IDR 0
Foreign Currency Giro in USD	0.05 USD	0 USD
Foreign Currency Giro in SGD	0.05 SGD	0 SGD
Tahapan	IDR 750	IDR 500
Tahapan Gold
Tapres
BCA Dollar USD	0.05 USD
BCA Dollar SGD	0.05 SGD

Syarat dan Ketentuan

TERMS AND CONDITIONS FOR TAHAPAN
PT BANK CENTRAL ASIA Tbk (“BCA”)

A. GENERAL TERMS & CONDITIONS

TAHAPAN BCA Depositor means an individual who owns an identity card in accordance with the applicable law, a foundation or any other entity as determined by BCA, or a combination thereof (hereinafter referred to as the "Depositor").
Upon opening the TAHAPAN BCA account, the Depositor will obtain a Paspor BCA Card, which can be used for conducting transactions.
At the Depositor’s request, BCA will issue a TAHAPAN BCA passbook. BCA has the right to charge the Depositor a fee for issuing the TAHAPAN BCA passbook.
The parent or guardian that opens a TAHAPAN BCA account for the benefit of a minor in the capacity as his/her parent or guardian is fully liable for the use of the Paspor BCA Card provided by BCA in connection with the opening of the TAHAPAN BCA account, including any misuse of the Paspor BCA Card.
In respect of a TAHAPAN BCA account with the status of "Joint Account" "AND'", and "Foundation", BCA will provide a Counter Special Paspor Card, which can only be used to conduct transactions at a teller counter.
For the implementation of fund transfer transactions (including registration of destination accounts for the purpose of fund transfer transactions) through facilities provided by BCA, other banks, or non-bank institutions, the Depositor hereby authorizes BCA to:
1. display the name and/or account number of the Depositor on the BCA facilities used to conduct fund transfer transactions;
2. provide data on the name and/or account number of the Depositor to other banks, non-bank institutions, and other parties cooperating with other banks or non-bank institutions to be displayed on the facilities used for fund transfer transactions.

The display of such name and/or account number is conducted as a means of confirmation to customers who conduct fund transfers to minimize the possibility of wrong transfers.

For the implementation of deposit transactions, transfers, remittances, or other financial transactions and for the purposes of verification/confirmation of the status of transactions made by the Depositor to a fund account, virtual account, or other means that can receive funds or can be used as a facility for fund transfer/payment through BCA branch offices, facilities provided by BCA, other banks, or non-bank institutions, the Depositor hereby authorizes BCA to:
1. display the name and/or account number of the Depositor on the account statement and transaction report issued by BCA;
2. provide data on the name and/or account number of the Depositor to other parties who process deposit transactions, transfers, remittances, or other financial transactions, recipients of virtual account facilities or other means that can receive funds or can be used as a facility for fund transfer/payment, as well as to other parties who receive funds from transactions made by the Depositor.
The Depositor is fully liable for all losses arising from the forgery of the TAHAPAN BCA passbook, misuse of any nature of the TAHAPAN BCA passbook, as well as any losses or claims arising from the loss of or damage to the TAHAPAN BCA passbook.
BCA is not liable for any damage to and/or failure of BCA’s ATMs and/or other facilities as a consequence of any occurrences beyond BCA's control.
The Depositor must not use the TAHAPAN BCA account to hold funds from any transactions or businesses that are prohibited by and/or contrary to applicable law, including but not limited to money laundering, terrorism financing, funding the proliferation of weapons of mass destruction, illegal investments, fraud, gambling, narcotics, and other criminal acts.
The Depositor must not use the funds in the TAHAPAN BCA account to conduct any transactions or businesses that are prohibited by and/or contrary to applicable law, including but not limited to money laundering, terrorism financing, funding the proliferation of weapons of mass destruction, illegal investments, fraud, gambling, narcotics, and other criminal acts.
BCA reserves the right to block the Depositor’s account, reject any transaction involving the Depositor’s account, and/or terminate the business relationship with the Depositor if:
1. the Depositor fails to comply with the prevailing law;
2. the Depositor fails to provide any information and supporting documents in accordance with the prevailing law;
3. the Depositor is known to have used and/or reasonably suspected of using false documents and/or providing incorrect data to BCA;
4. the Depositor provides questionable information; and/or
5. the Depositor’s source of transaction funds is known to emanate from and/or reasonably suspected of emanating from a crime.
If there is any discrepancy between the balance in the BCA TAHAPAN passbook and the balance on record with BCA, the balance on record with BCA will prevail, unless proven otherwise.
The TAHAPAN BCA will be automatically closed by the system if the balance in the account is IDR 0 (zero rupiah), and no debit and credit transactions were made in said account for 12 (twelve) consecutive months.
The Depositor must pay all charges and fees that may be incurred in relation to the issuance and/or use of a Paspor BCA Card and/or a BCA TAHAPAN passbook, including but not limited to the fee for the production/replacement of such Paspor BCA Card and BCA TAHAPAN passbook, the administration fee, transaction fee, and other charges and fees. The amounts of such charges and fees and any changes thereto will be notified to the Depositor in any form and by any means in accordance with the prevailing law. Such charges and fees will be debited directly by BCA from the Depositor’s TAHAPAN BCA account.
The Depositor must notify BCA in writing of any changes to the Depositor’s data.
The Depositor authorizes BCA to provide Depositor’s data to any party other than BCA that has entered into a cooperation with BCA, for promotional activities or other commercial purposes.
The Depositor authorizes BCA, either now or after Depositor is no longer a BCA customer, to offer BCA's products/services and products/services of other parties that has entered into a cooperation with BCA via personal communication means.
In the event of the Depositor’s death, BCA may request any documentation of heirship as required by BCA as the basis for liquidating the balance in the TAHAPAN BCA account owned by the deceased Depositor and paying the same to the rightful beneficiary(-ies) or attorney(s)-in-fact as specified in the documentation of heirship. Once the balance in the TAHAPAN BCA account owned by the deceased Depositor has been liquidated and paid to the rightful beneficiary(-ies) or attorney(s)-in-fact as specified in the documentation of heirship, BCA is released and forever discharged from any liability whatsoever in connection with the Depositor’s TAHAPAN BCA account.
The Depositor hereby agrees that the party with whom the Depositor opens TAHAPAN BCA account with the status of “Joint Account” “OR” may conduct financial and non-financial transaction on the TAHAPAN BCA account with the status of “Joint Account” “OR” through facilities provided by BCA. For such purpose, the Depositor hereby gives approval to BCA to provide access to the TAHAPAN BCA account with the status of “Joint Account” “OR” to the party with whom the Depositor opens TAHAPAN BCA account with the status of “Joint Account” “OR”.
All actions taken by any one or more parties that open a TAHAPAN BCA account with the status of “Joint Account” are binding on all such parties jointly owning such TAHAPAN BCA account with the status of “Joint Account”, and therefore each party is jointly and severally liable to BCA for all consequences arising therefrom.
If the Depositor later applies for such facilities as m-BCA, KlikBCA, and/or other facilities linked to the TAHAPAN BCA account, the Depositor hereby agrees to the relevant terms and conditions for such m-BCA, KlikBCA, and/or other facilities linked to the TAHAPAN BCA account if the Depositor uses such facilities.
A certain number of transactions that have not been printed in a BCA TAHAPAN passbook (unprinted transactions) for a certain period may be combined into a single debit transaction and/or a single credit transaction (according to the transaction type), and the combination of such unprinted transactions is automatically done by the system.
As long as the Depositor (including any one or more parties collectively opening the TAHAPAN BCA joint account) still has outstanding debts of any nature to BCA under any credit facility, L/C, bank guarantee or guarantee provided by the Depositor (borgtocht), interest, facility fee (provisi), Cheque/Bilyet Giro book charges, stamp duty, draft, letter of acceptance or other commercial papers signed by the Depositor as an acceptor, endorser, or drawer, guarantor or as a consequence of the use of a credit card or any other fees or obligations arising from anything whatsoever, BCA is entitled, and to the extent necessary is hereby authorized by the Depositor to debit the Depositor’s account and apply the proceeds to repay any amounts at any time owing to BCA. Any consequences arising from the debiting of the Tahapan BCA account under the power granted by the Depositor shall be the sole responsibility of the Depositor.
BCA has the right to rectify the balance of the Depositor’s account in the event of any mistake made by BCA in inputting the relevant data.
If the TAHAPAN BCA passbook is lost, damaged or used up, the Depositor may apply for a replacement of the TAHAPAN BCA passbook to a BCA branch office. The application for replacement of the TAHAPAN BCA passbook will be processed by BCA on condition that the Depositor has fulfilled the requirements and provisions applicable at BCA.
The closure of a TAHAPAN BCA account can be done by the Depositor at the BCA branch office and the Depositor must present the Depositor’s original and valid ID card, the Paspor BCA Card and other supporting documents (if applicable) according to the provisions applicable at BCA.
The closure of a TAHAPAN BCA account will be subject to an account closing fee. The fee amount for closing the TAHAPAN BCA account and any changes thereto will be notified by BCA to the Depositor in any form and by any means in accordance with the applicable law.
BCA has the right to include the TAHAPAN BCA account in a lucky draw program held by BCA (if any) with the provisions and mechanisms of the lucky draw program as determined by BCA which will be informed to the Depositor in any form and by any means in accordance with the prevailing law.
BCA has the right to not include the Depositor’s TAHAPAN BCA account in the lucky draw program held by BCA as referred to in point A.29 above if the Depositor does not meet the criteria determined by BCA for the participation in the lucky draw program held by BCA.
All data connected with the TAHAPAN BCA account will be held and stored by BCA in accordance with the prevailing law.
The Depositor’s funds at BCA are guaranteed by the Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan, or “LPS”) to the extent of the maximum limit stipulated by the LPS.

The LPS does not guarantee any deposit with interest at the rate exceeding the maximum interest rate stipulated by the LPS.

The Depositor hereby authorizes BCA to provide the Depositor‘s data to a paying bank in order to enable the paying bank to make payment to the designated recipient with regard to the Depositor's remittance transaction.
By opening the TAHAPAN BCA account, the Depositor is bound by and agrees to these Terms and Conditions for TAHAPAN BCA. These Terms and Conditions for TAHAPAN BCA shall also be applicable for any subsequent TAHAPAN BCA accounts opened by the Depositor. BCA may at any time amend any provisions concerning the TAHAPAN BCA account, and such amendment will be notified by BCA in any form and by any means in accordance with the prevailing law.
The Depositor must not keep or leave the Depositor’s TAHAPAN BCA passbook at BCA.

B. DEPOSITS AND WITHDRAWALS

The amounts of initial and subsequent deposits into the TAHAPAN BCA account shall subject to the provisions applicable at BCA, which will be notified by BCA in any form and by any means in accordance with the prevailing law.
Deposits can be made at any time through the teller counter during BCA business hours or through a cash deposit machine and/or through other facilities as determined by BCA.
Deposits in forms of Cheques, Bilyet Giro, drafts, and other instruments of similar nature will be credited to the TAHAPAN BCA account on the same day such instruments are received, but the credited amounts do not constitute good funds (dana efektif) that can be readily used or withdrawn by the Depositor (floating). The status of good funds in the TAHAPAN BCA account is dependent on the clearing result from Bank Indonesia and time of the clearing process (same day, next day or two days) as applicable to each BCA branch office. For incoming remittance transactions, funds will be credited to the TAHAPAN BCA account once the amounts have been received by BCA in good funds.
In the event of any rejection of a Cheque, Bilyet Giro, Draft and other instruments of similar nature, BCA has the right to recover the credited amounts by debiting the Depositor’s TAHAPAN BCA account in the amount of the rejected Cheque, Bilyet Giro, Draft and other instruments of similar nature.
If any of the instruments described above is rejected by the issuing bank, the rejected instrument can be collected by the depositor within 30 (thirty) calendar days of the rejection date. If the depositor fails to collect the rejected instrument within such period, BCA is not responsible for any consequences arising from the Depositor’s failure to collect the rejected instrument.
If the Depositor requests BCA to make a collection (inkaso) of an instrument from the relevant issuing bank, BCA has the right to appoint a correspondent bank to carry out the collection. Any failure or delay by such correspondent bank in conducting the collection with the issuing bank or transferring the proceeds to BCA as well as any loss arising from the collection process shall be the sole responsibility of the Depositor.
Cash withdrawals or funds transfers can be made at any time through the teller counter during BCA business hours or through the ATM, and/or through other facilities as determined by BCA.
Whenever the Depositor makes a cash withdrawal or a funds transfer at the teller counter, BCA has the right to carry out PIN verification and/or any other verification procedure (if necessary) in accordance with the provisions applicable at BCA. BCA has the right to refuse to process a withdrawal or funds transfer if the Depositor cannot be verified according to the provisions applicable at BCA.
Cash withdrawals or fund transfers by the Depositor’s attorney-in-fact can be made at a BCA branch office and the Depositor’s attorney-in-fact must present a duly fiscal-stamped power of attorney from the Depositor as well as the Depositor’s identity card and the attorney-in-fact’s original identity card.

C. CALCULATION AND PAYMENT OF INTEREST

The TAHAPAN BCA account pays interest according to the provisions applicable at BCA calculated based on the monthly average balance.
Interest will be paid at the end of the relevant month and will be directly credited or added to the balance of the Depositor’s account on record with BCA.
The interest rate will be determined by BCA. BCA has the right to change the interest rate at any time and will notify the Depositor of such change in any form and by any means in accordance with the applicable law.
Any interest income shall be subject to tax in accordance with the prevailing tax law, and the tax shall be borne by the Depositor.
Notwithstanding the above provisions, the Depositor may request BCA not to pay interest on the Depositor's deposits in the TAHAPAN BCA account. In connection therewith, the Depositor will still earn interest on the monthly average balance in TAHAPAN BCA account in the current month proportionally calculated from the beginning of the current month until 1 (one) calendar day prior to the date of completion of the processing of the Depositor's request to BCA not to pay interest.
If the Depositor submits a request to BCA to pay interest again on the Depositor's deposits in the TAHAPAN BCA account, the TAHAPAN BCA account will pay interest on the monthly average balance calculated from the beginning of the current month.
The Depositor's request to BCA to pay or not to pay interest on the Depositor's deposits in the TAHAPAN BCA account can be submitted to BCA branch offices by filling out and signing a form provided by BCA. The Depositor is fully responsible for any consequences arising in connection with the non payment or payment of interest conducted by BCA at the request of the Depositor.

D. COMPLAINTS HANDLING

Any complaints to BCA in connection with TAHAPAN BCA may be lodged by the Depositor with any BCA branch office or with HALO BCA. For the purposes of handling such complaints, BCA has the right to ask the Depositor to submit a copy of the Depositor’s identity and other supporting documents.
BCA will respond to complaints in accordance with applicable law. Further information regarding complaint handling by BCA can be found at bca.co.id/en/penangananpengaduan.

E. DISPUTE RESOLUTION

The Depositor agrees that any dispute or difference of opinion arising from and/or in connection with the implementation of these Terms and Conditions for TAHAPAN of PT BANK CENTRAL ASIA Tbk (“BCA”) will be resolved in an amicable manner.
Any dispute or difference of opinion that cannot be amicably resolved between the Depositor and BCA will be resolved through banking mediation facilities at Bank Indonesia or the Financial Services Authority or by means of mediation through an Alternative Dispute Resolution Institution included in the List of Alternative Dispute Resolution Institutions stipulated by the Financial Services Authority.
Any dispute or difference of opinion that cannot be resolved by deliberation, banking facilitation, and/or mediation as described in item E.2 above will be resolved through the District Court of Central Jakarta, without prejudice to BCA's right to file a suit or claim through any other District Court within the territory of the Republic of Indonesia.

F. LANGUAGE

These Terms and Conditions for TAHAPAN of PT BANK CENTRAL ASIA Tbk ("BCA") are made and signed in 2 (two) versions of languages, namely Indonesian and English. In the event that there is a discrepancy in interpretation between the versions of Indonesian and English, then the version of Indonesian language shall prevail.

The Depositor hereby confirms that the Depositor fully understood and agrees to the Terms and Conditions for TAHAPAN of PT Bank Central Asia Tbk ("BCA") as described above and that BCA has provided sufficient explanations and asked for confirmation of the Depositor's understanding of the benefits, fees, and risks, as well as rights and obligations associated with the TAHAPAN BCA account.

These Terms and Conditions for TAHAPAN of PT BANK CENTRAL ASIA Tbk (“BCA”) have been adjusted to ensure compliance with the prevailing laws and regulations including Regulations of the Financial Services Authority.

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