VIRA

Your banking virtual assistant

Why VIRA?

Digital Platform

Access VIRA through Facebook Messenger Bank BCA, Line @BankBCA , and Google Assistant

Banking Services and Promo

Chat with VIRA for assistance with banking service transactions and various promo info

Fast

Chat will be replied quickly where VIRA will help and accompany you with any banking information needs

BCA Data Update

VIRA

VIRA provides access to banking product assistance and services for BCA customers and non customers at any time.

Benefits


Information
Get all banking information accurately
Easy
Perform banking transactions via chat
Secure
Get OTP code for the safety of banking transactions

Important Information

Main Service VIRA

  1. Info and Promo
    • Promo
    • ATM & Branch locations
    • Exchange rate info
    • Credit Card Registration
  2. Banking Service
    • Check Balance & transaction history
    • Credit Card Info (check remaining limits, bills, and credit card transactions)
    • Administration

Before accessing the Banking Service feature, register your mobile phone number at an ATM BCA via the e-Banking menu to receive an OTP code

Terms for e-Banking Mobile Numbers

  1. Make sure that you remember the registered mobile number on BCA e-channel
  2. Make sure that the registered mobile number is active and belongs to you
  3. BCA reserves the right to determine how many mobile numbers that can be registered with e-banking BCA
  4. If a mobile number has been registered with, activated, and is associated with another customer account, the said number cannot be used for new registration
  5. BCA reserves the right to remove registered mobile number from its database at its discretion
  6. You can find out your registered mobile number by contacting Halo BCA

How to Register VIRA

  • Register your mobile number at ATM BCA on menu No. HP e-banking. You will receive a One Time Password (OTP)
  • Select the Banking Services menu on VIRA, agree to the terms and conditions, then select Registration
  • Enter the ATM card number, select the mobile phone number to receive OTP, then click Continue. The OTP code is confidential and not to be shared with anyone
  • You are connected and can enjoy Banking Service features at VIRA such as Check Balance, Check Account Statement, and Credit Card Info

Starting on November 10, 2020, mobile numbers registered on BCA mobile can be immediately used for other e-Banking services such as Welma and VIRA

Chat with Vira

  1. Facebook Messenger
    • Search Bank BCA
    • Make sure you find the verified account logo behind Bank BCA
  2. Line
    • Search @BankBCA
    • Make sure you find the verified account logo behind Bank BCA
  3. Asisten Google
    • Make sure the mobile phone use the Indonesian language setting
    • Long press the home button or say "Ok Google" for Android users. Meanwhile, iOS users can download the Google Assistant application on the App Store
    • After the Google Assistant service opens, say "bicara dengan Bank BCA" to communicate directly with VIRA

Get the Service

Facebook Messenger
Access VIRA via Facebook Messenger
Line
Access VIRA via Line application
Google Assistant
Access VIRA via Google Assistant