Your banking virtual assistant


Digital Platform

Access VIRA through Facebook Messenger Bank BCA, Line @BankBCA , and Google Assistant

Banking Services and Promo

Chat with VIRA for assistance with banking service transactions and various promo info


Chat will be replied quickly where VIRA will help and accompany you with any banking information needs



VIRA provides access to banking product assistance and services for BCA customers and non customers at any time.


Get all banking information accurately
Perform banking transactions via chat
Get OTP code for the safety of banking transactions

Important Information

Main Service VIRA

  1. Info and Promo
    • Promo
    • ATM & Branch locations
    • Exchange rate info
    • Credit Card Registration
  2. Banking Service
    • Check Balance & transaction history
    • Credit Card Info (check remaining limits, bills, and credit card transactions)
    • Administration

Before accessing the Banking Service feature, register your mobile phone number at an ATM BCA via the e-Banking menu to receive an OTP code

Terms for e-Banking Mobile Numbers

  1. Pastikan Anda mengetahui nomor handphone yang telah terdaftar di e-Channel BCA dan terdaftar di e-Channel BCA apa
  2. Pastikan nomor handphone yang di daftarkan untuk melakukan transaksi di e-Channel BCA adalah milik kamu sendiri dan masih aktif
  3. BCA dapat menentukan jumlah nomor handphone nasabah yang dapat didaftarkan pada data nomor handphone e-banking BCA.
  4. Nomor handphone yang sudah terdaftar di nomor handphone e-banking BCA atas nama nasabah lain dan sudah diaktivasi oleh nasabah yang bersangkutan, tidak dapat didaftarkan kembali.
  5. Atas pertimbangan tertentu BCA berhak menghapus nomor handphone nasabah yang terdaftar dalam data nomor handphone e-banking BCA.
  6. Kamu bisa menghubungi Halo BCA untuk mengetahui nomor handphone kamu yang telah didaftarkan di e-Channel BCA.

How to Register VIRA

  • Register your mobile number at ATM BCA on menu No. HP e-banking. You will receive a One Time Password (OTP)
  • Select the Banking Services menu on VIRA, agree to the terms and conditions, then select Registration
  • Enter the ATM card number, select the mobile phone number to receive OTP, then click Continue. The OTP code is confidential and not to be shared with anyone
  • You are connected and can enjoy Banking Service features at VIRA such as Check Balance, Check Account Statement, and Credit Card Info

Starting on November 10, 2020, mobile numbers registered on BCA mobile can be immediately used for other e-Banking services such as Welma and VIRA

Chat with Vira

  1. Facebook Messenger
    • Search Bank BCA
    • Make sure you find the verified account logo behind Bank BCA
  2. Line
    • Search @BankBCA
    • Make sure you find the verified account logo behind Bank BCA
  3. Asisten Google
    • Make sure the mobile phone use the Indonesian language setting
    • Long press the home button or say "Ok Google" for Android users. Meanwhile, iOS users can download the Google Assistant application on the App Store
    • After the Google Assistant service opens, say "bicara dengan Bank BCA" to communicate directly with VIRA

Get the Service

Facebook Messenger
Access VIRA via Facebook Messenger
Access VIRA via Line application
Google Assistant
Access VIRA via Google Assistant