Jakarta, 29 November 2025 - PT Bank Central Asia Tbk (BCA) through its Bakti BCA collaborated with the Indonesia National Armed Forces (TNI) to deliver humanitarian aid to communities affected by floods and landslides in Sibolga, North Sumatra. The city is one of the areas that has been among the hardest hit following days of severe weather.
The handover took place at Halim Perdanakusuma Air Base, Jakarta, on Friday (28/11). EVP Corporate Communication & Social Responsibility BCA Hera F. Haryn formally presented the aid to Colonel Jimmy Rihi Tugu (Paban V Bakti Ster TNI) and Lieutenant Colonel Heri Budiasto (Pabandia I Opster Ban V Ster TNI). The aid includes essential supplies such as food staples, drinking water, blankets, baby diapers, medicine, multivitamins, and emergency equipment including tents and portable beds. Distribution is being coordinated closely with local authorities and TNI/Indonesian National Police (Polri) to ensure swift and targeted delivery on the ground.
“BCA extends the deepest condolences and concern to the people of Sibolga and other affected areas in North Sumatra. We hope that recovery efforts can progress quickly through strong collaboration between government agencies, civil society, TNI, Polri, and the private sector. Our priority is to support the community’s social and economic recovery, and we hope Sibolga can return to normalcy soon,” said BCA EVP of Corporate Communication & Social Responsibility Hera F. Haryn.
BCA’s aid is intended to help fulfill basic needs and ease the burden on affected families during the recovery phase. The company continues to monitor conditions in North Sumatra and is ensuring that aid is delivered efficiently and appropriately.
As of Friday afternoon (28/11), the disaster has affected operations at BCA’s Sibolga Sub-Branch Office and several ATMs in the area. All BCA employees in the region have been confirmed safe. Temporary service closures have been implemented as a precautionary measure to ensure customer safety, while restoration efforts are underway.
Customers may temporarily conduct transactions at the nearest branch, BCA KCU Pematang Siantar, or use BCA ATMs available in Padang Sidempuan. The latest information on branch operations can be accessed at: https://www.bca.co.id/id/lokasi-bca/operasional
BCA’s collaboration with TNI is key to ensuring that the aid distribution process is conducted efficiently and reaches the affected communities in a timely manner. TNI’s extensive reach and operational capabilities play a critical role in accelerating on the ground disaster response.
Image Information 1 & 2:
BCA’s Humanitarian Aid for Disaster-Affected Communities in Sibolga, North Sumatera - BCA EVP
of Corporate Communication & Social Responsibility Hera F. Haryn handed over the humanitarian aid through the
Bakti BCA program to support residents impacted by the recent floods and landslides in Sibolga. The assistance
package which includes staple food supplies, drinking water, blankets, baby diapers, medicines, multivitamins,
tents, and portable beds were delivered in coordination with TNI at Halim Perdanakusuma Air Base on Friday (28/11).
***
About PT Bank Central Asia Tbk (as of 30 September 2025)
BCA is one of Indonesia's leading banks that focuses on transaction banking and provides credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. At the end of September 2025, BCA served more than 43 million customer accounts, supported by 1,264 branch offices, 20,008 ATMs, as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA’s presence is supported by a number of subsidiaries that focus on vehicle financing, sharia banking, securities, general and life insurance, digital banking, remittances, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27,000 employees, BCA’s vision is to be the bank of choice for the people and an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR Corporate Communication
Alamat : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310
Telepon : (021)2358-8000
Fax : (021)2358-8339
E-mail : corcom_bca@bca.co.id
