Dear BCA Customers,
We would like to inform you about a changes in the mechanism for customer account that have reported a lost passbook or card.
- Before the change: Customers were unable to receive credit transactions (incoming funds) or debit transactions (outgoing funds)
- After the change: Customers will able to receive credit transactions (incoming funds), but will not be able to perform debit transactions (outgoing funds)*
These changes will be effective as of August 4, 2023, and will apply to BCA Dollar, Tahapan Xpresi, TabunganKu, Tapres, and SimPel account holders.
For further information, please contact HaloBCA at 1500 888 or via the HaloBCA Apps.
*) Note: To perform normal incoming/outgoing transactions, customers can visit the nearest BCA branch to replace their lost passbook/card.
