Jakarta, 30 April 2025 - PT Bank Central Asia Tbk (BCA) retains its position as the best bank in Indonesia according to Forbes, a leading international economic and business media that has been established for more than 100 years. BCA’s achievement as the #1 World's Best Banks in Indonesia emphasizes the company’s commitment to delivering the best banking services for customers.
The World's Best Banks is an initiative organized by Forbes in collaboration with the survey institute Statista. To determine the rankings, Forbes conducts a customer satisfaction survey involving more than 50,000 customers across 34 countries, assessing five key aspects, including trust, terms and conditions, customer service, digital services, and financial advice.
BCA President Director Jahja Setiaatmadja expressed his appreciation for the award, “We dedicate this award to all customers who have entrusted us throughout every step of BCA's journey. We also extend our sincere gratitude to all BCA employees for their dedication and spirit in delivering the best service. This achievement is an encouragement for us to continue innovating in presenting quality banking solutions and providing added value to the customers and the entire Indonesian citizens.”
Forbes also reported that BCA is one of only 18 banks in the world to successfully maintain the top position in its respective country. This success is the result of the company’s consistency in strengthening its hybrid banking ecosystem, ranging from mobile and internet banking channels, point of sales, branch offices, ATMs, to contact centers.
On a consolidated basis, as of March 2025 BCA recorded total loans of Rp941 trillion, marking a 12.6% year-on-year (YoY) increase. Meanwhile, BCA and its subsidiaries posted a net profit of Rp14.1 trillion, growing 9.8% YoY in the first quarter of 2025. On the funding side, BCA’s total third-party funds (DPK) rose 6.5% YoY to reach Rp1.193 trillion as of March 2025. Current & savings account (CASA) funds grew by 8.3% YoY, reaching Rp979 trillion, or around 82% of the total third-party funds.
CASA growth was in line with BCA’s total transaction frequency, which grew 19% YoY, reaching 9.9 billion in the first quarter of 2025. In digital channels, the frequency of mobile and internet banking transactions reached 8.8 billion, a 22.2% YoY increase. At its peak, BCA even processed more than 200 million transactions in just one day. BCA has also strengthened its IT systems and infrastructure to be able to process more transactions.
As of March 2025, BCA served more than 41 million customer accounts, supported by 1,264 branch offices, 19,681 ATMs, as well as internet & mobile banking services and the Halo BCA contact center which can be accessed 24 hours.
“This award is a reminder for us to continue improving BCA’s service and customer satisfaction. Driven by a spirit of continuous growth and wholehearted service, BCA remains committed to providing relevant, secure, and trusted banking services for all Indonesians,” concluded Jahja Setiaatmadja.
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About PT Bank Central Asia Tbk (as of March 31, 2025)
BCA is one of Indonesia's leading banks that focuses on transaction banking and provides credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. At the end of March 2025, BCA served more than 41 million customer accounts and processed more than 110 million transactions every day, supported by 1,264 branch offices, 19,681 ATMs, as well as internet & mobile banking services and Halo BCA contact center that can be accessed 24 hours. BCA's presence is supported by a number of subsidiaries that focus on vehicle financing, sharia banking, securities, general and life insurance, digital banking, remittances, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on society at large. With more than 27,000 employees, BCA's vision is to be the bank of choice for the people and an important pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CSR
Corporate Communication
Address : Jl. MH Thamrin No. 1
Menara BCA Lt. 22
Jakarta Pusat 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
