Jakarta, February 17th 2016 - PT Bank Central Asia Tbk (BCA) was awarded Net Promoter Customer Loyality Award 2016 for Credit Card (BCA with NPS Leader title), Housing Loan (BCA with NPS Leader title), Mobile Banking (m-BCA with BNPS Leader title), Internet Banking (Klik BCA with NPS Leader title), and Saving Account (BCA with NPS Good title) categories.
The event was hosted by Majalah SWA and Hachiko, and supported by Swanetwork on 17 February 2016 in Jakarta. BCA Head of Consumer Credit Operation Frans Sjarifudin, BCA Card Center Promotion and Communication Senior Manager I Ketut Alam Wangsawijaya, and BCA Internet dan Mobile Banking Deputy Manager Development Richard Gunawan Jusup attended the event to receive the awards. Head of Halo BCA Nathalya Wani Sabu also attended the event to share Halo BCA’s experience in nurturing customer relations.
“We departed from BCA’s vision to become the number one choice for the public, so we always strive to provide and improve our banking service quality. We have explored countless ways to achieve this, such as through marketing activities and proven company performance that also became the qualifiers for the award tonight,” Frans stated.
Frans added that BCA continues to be on its consumer’s side by introducing and improving various banking services, analyzing, and offering innovation to meet customer demands. This leads to the establishment of trust between BCA and its customers. Service and innovation have positively driven the company’s financial performance in the last years, even amidst changing economic conditions in Indonesia.
Net Promoter Customer Loyality Award 2016 debuted in 2013, and was founded as a measuring tool for customer loyalty. The award entered its sixth year this year, and has consistently relied upon Net Promoter Score calculations in determining a company’s marketing results and financial performance. The NPS methodology is an exclusive new methodology developed by Satmetrix Systems Inc, Bain & Company & Reichheld.
“On behalf of BCA, I am very pleased and proud to receive this award, especially since we receive it on our 59th birthday. This recognition is a real life proof of the hard work and dedication of BCA’s extended family in providing the best banking experience to our customers,” Frans concluded.
PT Bank Central Asia Tbk (BCA) Consumer Credit Operation Head Frans Sjarifudin (center) accepted Net Promoter Customer Loyality Award 2016 for kategori Housing Loan category from SWANETWORK Group Chief Editor Kemal E. Gani (right) and Hachiko Co-Founder & Principal Sumardy (left) in Jakarta, Wednesday (17/02). BCA was presented with 5 awards at the Net Promoter Customer Loyality Award 2016, yakni untuk kategori for Credit Card (BCA with NPS Leader title), Housing Loan (BCA with NPS Leader title), Mobile Banking (m-BCA with BNPS Leader title), Internet Banking (Klik BCA with NPS Leader title), and Saving Account (BCA with NPS Good title) categories.
BCA Card Center Promotion and Communication Senior Manager I Ketut Alam Wangsawijaya (center) accepted the Net Promoter Customer Loyality Award 2016 for Credit Card category.
BCA Internet dan Mobile Banking Deputy Manager Development Richard Gunawan Jusup (center) accepted several Net Promoter Customer Loyality Award 2016 awards for Saving Account, Mobile Banking, and Internet Banking categories.
***
About PT Bank Central Asia Tbk (per 30 September 2015)
PT Bank Central Asia Tbk (BCA) is one of the leading private banks in Indonesia focusing on business banking transactions, credit loan facilities, and financial solutions for the corporate, commercial and SME, as well as individual customers. At the end of September 2015, BCA facilitated banking transactions for more than 13 million customers, through 1,160 branches, 16,783 ATMs, and hundreds of thousands EDC, supported by internet and mobile banking.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
