Jakarta, 4 September 2017 – Customers loyalty is one of the essential key to company success, as it experienced by PT Bank Central Asia Tbk (BCA). Therefore, BCA strategic move is always directed to meet the evolving customers’ needs for financial services and in line with the latest technology development trends.
As a form of appreciation to its loyal customers, the board of directors of BCA also participated to serve customers at several BCA branch offices in Jakarta. President Director of BCA Jahja Setiaatmadja visited BCA Bintaro Main Branch Office, Director of BCA Henry Koenaifi at BCA Pluit Main Branch Office and BCA Pangeran Jayakarta Main Branch Office, and Director of BCA Santoso at BCA Pasar Baru Main Branch Office.
“Not only were the products and services made to cater the needs of our customers, BCA is also committed to implement service excellence in providing services to customers. We are constantly striving for happy customers after getting solutions to their diverse needs for banking products and services. For BCA, customer satisfaction is the source of our inspiration as well as the main purpose of BCA products and services,” said Jahja.
Jahja added that understanding and fulfilling customers’ needs is a continuously managed responsibility, as customer needs are constantly increasing over time. A wide range of competitive banking products and services are designed to fulfill customers’ financial needs, which as of June 2017 has amounted to 16 million accounts. BCA continues to develop value added products, not only for the bank customers but also for BCA subsidiaries. One of the most important things is the various work programs and efforts to adapt to technology developments and dynamic customer behavior in order to maintain BCA’s position as the leading bank in Indonesia.
“National Customer Day is a great momentum for all companies in Indonesia, including BCA, to remind and motivate all their employees to vigorously improve customer satisfaction and convenience in order to continuously cater their needs,” Jahja concluded.
National Customer Day, BCA Board of Directors Serving Customers – On National Customer Day, President Director of PT Bank Central Asia Tbk (BCA) Jahja Setiaatmadja (right) accompanied by Head of BCA Regional VIII Office Haryono Wongsonegoro (second left) and Head of Bintaro Main Branch Office Titiani (left) handed over a souvenir to a customer as a form of appreciation for their loyalty using BCA’s banking products and services at BCA Bintaro Main Branch Office, Monday (04/09).
Director of BCA Henry Koenaifi (right) accompanied by Head of Pluit Main Branch Office Neneng H. Santoso (center) greet one of the customers at BCA Pluit Main Branch Office, Monday (4/9).
After visiting BCA Pluit Main Branch Office, Henry (left) went to visit BCA Pangeran Jayakarta Main Branch Office, accompanied by Head of BCA Regional X Office Iwan Sanjaya (center) and Executive Deputy President of BCA Liston Nainggolan (right).
At the same time, Director of BCA Santoso (right) accompanied by Head of BCA Pasar Baru Main Branch Office Atja Mihardja (left) gave an appreciation souvenir to a customer at BCA Pasar Baru Main Branch Office.
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About PT Bank Central Asia Tbk (as of 30 June 2017)
PT Bank Central Asia Tbk (BCA) is one of the leading private banks in Indonesia focusing on business banking transactions, credit loan facilities, and financial solutions for the corporate, commercial and SME, as well as individual customers. At the end of June 2017, BCA facilitated banking transactions for more than 16 million customers, through 1,222 branches, 17,193 ATMs, and over 440,000 EDC, supported by 24-hour internet and mobile banking.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretariat Division – Corporate Communication Sub Division
Public Relations Bureau
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
