Jakarta, 17 May 2018 - PT Bank Central Asia Tbk (BCA) is again recognized for its expertise in optimizing banking services for its loyal customers. This time, BCA nabbed 11 awards at the Infobank Satisfaction Loyalty Engagement Awards 2018. Initiated by Media Infobank, the award was submitted to Executive Vice President of Service Operation Strategy & Development of BCA Lilik Winarni, Executive Vice President of Individual Customer Business Development of BCA Ugahary Yovvy Chandra and Executive Vice President of Electronic Banking Services of BCA Joanes Justira Gunawan together with the management of BCA at Hotel Ayana, Jakarta (17/05).
The eleven awards include Rank 1 Overall Satisfaction Loyalty Engangement (SLE), Rank 1 Net Promotor Score (NPC) Conventional Commercial Bank, Rank 1 Experience Index 2018 Conventional Commercial Bank, Rank 1 Engagement Index Conventional Commercial Bank, Rank 2 Satisfaction Index 2018 Conventional Commercial Bank, Rank 3 Loyalty Index 2018 Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Security Guards of Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Customer Service of Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Teller of Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Physical Conventional Commercial Bank, Rank 3 Satisfaction Index 2018 ATM Conventional Commercial Bank.
“Committed to become the leading bank of choice, BCA continues to deliver quality banking products and services to its loyal customers. We are also continuously looking into customer needs that are aligned with the technological developments that enable BCA to encourage customer trust and loyalty to always return to BCA,” said Lilik.
Besides the award, the Infobank Satisfaction Loyalty Engagement Awards 2018 also invited Executive Vice President of Service Operation Strategy & Development of BCA Lilik Winarni as one of the keynote speakers at the ‘How to Build an Advanced Customers’ seminar. “To build customer trust and loyalty, BCA is always encouraging innovations in information technology that are beneficial for the community and continuously innovating to deliver excellent service to the people of Indonesia,” said Lilik.
Infobank Satisfaction Loyalty Engagement Awards 2018 is based on the research results by Marketing Research Indonesia (MRI) and the Infobank Research Bureau that measure the level of customer satisfaction and loyalty (satisfaction loyalty engagement) in 21 Conventional Commercial Bank, Syariah Commercial Bank (BUS), and the Regional Development Bank (BPD) in six major cities, namely Jakarta, Surabaya, Bandung, Semarang, Medan, and Makassar. Based on the research, BCA is considered successful in optimizing the service to the customers and successfully meet the needs of the community in banking transactions.
“It is an honor for us that the efforts and hard work of BCA’s extended family in providing the best banking solutions have successfully improved customer satisfaction and loyalty, and even appreciated and recognized by renowned research institutions. This award will certainly be our motivation to continue provide the best services through banking solution innovations that fit the customer needs,” Lilik concluded.
BCA Nabbed Awards – (left-right) Executive Vice President of Service Operation Strategy & Development of BCA Lilik Winarni received the Rank I for Category Overall Satisfaction Loyalty Engangement(SLE) at the Infobank Satisfaction Loyalty Engagement Awards 2018 submitted by Editor in Chief of Eko B. Supriyanto and dan Editor of Marketing Research Indonesia (MRI) Harry Puspito in Jakarta, Thursday (17/05). BCA successfully nabbed a total of 11 awards as an appreciation for its expertise in optimizing banking services to customers through a variety of leading innovations and business transformation.
BCA Nabbed Awards – A total of 11 awards receied by BCA at the Infobank Satisfaction Loyalty Engagement Awards 2018 include Rank 1 Overall Satisfaction Loyalty Engangement (SLE), Rank 1 Net Promotor Score (NPC) Conventional Commercial Bank, Rank 1 Experience Index 2018 Conventional Commercial Bank, Rank 1 Engagement Index Conventional Commercial Bank. And, Rank 2 Satisfaction Index 2018 Conventional Commercial Bank, Rank 3 Loyalty Index 2018 Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Security Guards Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Customer Service Conventional Commercial Bank, and Rank 1 Satisfaction Index 2018 Teller Conventional Commercial Bank, Rank 1 Satisfaction Index 2018 Physical Conventional Commercial Bank, and Rank 3 Satisfaction Index 2018 ATM Conventional Commercial Bank.
BCA Provides Seminar - Executive Vice President of Service Operation Strategy & Development of BCA Lilik Winarni gave a presentation as a keynote speaker at "How To Build an Advanced Customers" seminar at the Infobank Satisfaction Loyalty Engagement Awards 2018 in Jakarta, Thursday (17/05). At the seminar, she talked about the importance of building customer trust and loyalty that pushes BCA to always provide innovations in information technology that are beneficial for the community and also deliver excellent service to the customers.
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About PT Bank Central Asia Tbk (as of 31st March 2018)
BCA is one of the leading commercial banks in Indonesia with a core focus on transaction banking business and providing loan facilities and solutions to the corporate, commercial & SME and consumer segments. At the end of March 2018, BCA had the privilege of serving 17.5 million customer accounts, processing millions of transactions every day through 1,236 branches, 17,624 ATMs and more than 490 thousand EDC machines as well as transactions made over the 24-hour internet and mobile banking systems.
For more information, please contact:
PT BANK CENTRAL ASIA
Corporate Secretary – Corporate Communication Sub-division
Public Relations Office
Address : Jl. MH Thamrin No.1
BCA Grand Indonesia Lt. 22
Jakarta Pusat
Phone : (021) 2358-8000
Fax : (021) 2358-8300
E-mail : humas@bca.co.id
