Customer Satisfaction

BCA continues to focus on improving service excellence and customer engagement through various customer satisfaction oriented service initiatives. Based on a Gallup International survey, BCA's Customer Engagement was exceeded 91st percentile, surpassing the global average

BCA regularly measures Branch Service Quality (BSQ) to maintain consistent service quality across its branch network. The results of these surveys are used as a basis for continuous improvement to ensure that customer experience remains superior and in line with the best service standards in the banking industry