Jakarta, 31 October 2026 – PT Bank Central Asia Tbk (BCA) once again achieves the title of Grand Champion in The Best Contact Center Indonesia (TBCCI) 2026 by bringing home 44 medals, consisting of 17 Platinum, 16 Gold, 6 Silver, and 5 Bronze. The achievement, which was announced at the Birawa Assembly Hall, Hotel Bidakara, Jakarta, on Thursday (24/9), marks BCA's continuous holding of the title of Grand Champion for 15 consecutive times ever since the award scheme was first established by Indonesia Contact Center Association (ICCA) on 2012.
BCA Director Lianawaty Suwono said, “We are proud to have once again retained the title of TBCCI 2026 Grand Champion. This achievement is the result of the consistency and commitment of the entire BCA team in improving service quality and delivering the best experience for our customers. We are also grateful for the trust and support of our customers, which continues to motivate us to provide optimal service.”
The Best Contact Center Indonesia is an annual event organized by ICCA since 2007 to recognize contact center professionals from various industries while promoting higher service quality standards in Indonesia. In 2026, TBCCI was participated in by 62 companies from various industries, with a total of 435 participants. Judging was conducted by 130 national judges and 18 international judges from various countries.
The 44 medals won by BCA came from various competition categories, including individual, corporate, and team collaboration. For this achievement, BCA earned the right to bring home the TBCCI challenge cup and advance to the Asia-Pacific level alongside nine other top corporations that will represent Indonesia at the 2026 Contact Center Asia Pacific (CC APAC) Awards in Kuala Lumpur, Malaysia.
Moving forward, BCA will continue to strengthen service quality by developing the capabilities of its contact center staff and raising service standards to meet the ever-evolving needs of its customers.
“We are committed to consistently delivering services that are responsive and relevant to our customers’ needs. For BCA, customer trust serves as the foundation for continuous innovation and the ongoing improvement of service quality,” concluded Lianawaty.
Picture Information 1:
BCA Once Again Wins Top Honors at TBCCI 2026 - BCA Director Lianawaty Suwono (left) accepted the award at The Best Contact Center Indonesia (TBCCI) 2026 event at the Birawa Assembly Hall, Bidakara Hotel, Jakarta, on Thursday (24/9). At this event, BCA was named Grand Champion at The Best Contact Center Indonesia (TBCCI) 2026, taking home 44 medals—comprising 17 Platinum, 16 Gold, 6 Silver, and 5 Bronze—marking the 15th consecutive time BCA has claimed this title.
Picture Information 2:
BCA Set to Represent Indonesia at the 2026 Contact Center Asia Pacific Awards — Participants and winners of The Best Contact Center Indonesia (TBCCI) 2026 pose for a group photo after the awards ceremony at the Birawa Assembly Hall, Bidakara Hotel, Jakarta, on Thursday (24/9). In addition to bringing home 44 medals, as the Grand Champion, BCA will advance to the Asia-Pacific level of the competition alongside nine other top corporations to represent Indonesia at the 2026 Contact Center Asia Pacific (CC APAC) Awards in Kuala Lumpur, Malaysia.
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About PT Bank Central Asia Tbk (as of 30 September 2026)
BCA is one of the leading banks in Indonesia focusing on transaction banking as well as providing credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. At the end of September 2026, BCA served more than 42 million customer accounts and processed more than 125 million transactions daily, supported by 1.278 branch offices, 20.268 ATMs, as well as 24-hour internet & mobile banking services and Halo BCA contact center. BCA's presence is supported by several subsidiaries focusing on vehicle financing, Syariah banking, securities, general and life insurance, digital banking, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on the wider community. With more than 27.600 employees, BCA's vision is to be the bank of choice and the mainstay of society, serving as an essential pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CCR
Corporate Communication
Address : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310
Telephone : (021)
2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
