Jakarta, 5 September 2026 – Embracing the theme “Together, We Go Further”, PT Bank Central Asia Tbk (BCA) commemorated National Customer Day (HPN) 2026 by having its Board of Directors personally greet loyal customers across 12 Main Branch Offices (KCU) in the Greater Jakarta area on Friday (4/9). This initiative serves as an expression of appreciation while reaffirming BCA’s commitment to continuously growing and moving forward alongside its customers.
President Director of BCA Hendra Lembong stated that customer trust is the fruit of BCA’s consistency in delivering heartfelt service across every touchpoint.
“National Customer Day is a special moment for BCA to honor our customers' loyalty while listening directly to their aspirations. Through the theme ‘Together, We Go Further’, we are committed to constantly accompanying and supporting our customers on their growth journeys. BCA will continue to innovate to deliver high-quality services for all our beloved customers,” said Hendra Lembong.
Beyond personally greeting customers, the spirit of HPN 2026 was also enlivened through the involvement of MSMEs at various BCA branch offices to welcome National Customer Day. This engagement forms part of BCA’s efforts to bring the celebration closer to customers while empowering local MSME actors.
The Main Branch Offices visited by BCA’s Board of Directors included KCU Thamrin, KCU Tanjung Priok, KCU Blok A Cipete, KCU Pondok Indah, KCU Daan Mogot, KCU Sudirman, KCU Kelapa Gading, KCU Gunsa 45, KCU Menara Bidakara, KCU Taman Duta Mas, KCU Pantai Indah Kapuk, and KCU Alam Sutera.
In line with increasingly dynamic customer needs, BCA continues to develop its hybrid banking approach by harmonizing digital and physical services. Over the past three years, the integration of these two channels drove a 60% growth in customer transaction volume. As of June 2026, BCA served 42 million customer accounts through digital banking platforms such as myBCA and BCA mobile, supported by 1,272 branch offices and over 20,000 ATM/CRM (Cash Recycling Machines) units nationwide.
Strong customer trust contributed to BCA’s positive financial performance in the first half of 2026. Total loan disbursement as of June 2026 grew 8% YoY, surpassing the Rp1,000 trillion milestone for the first time to reach Rp1,036 trillion. This achievement was backed by solid funding, with the Current Account and Savings Account (CASA) growing 10.2% YoY to Rp1,082 trillion. Total Third-Party Funds (DPK) increased by 7.9% YoY to Rp1,284 trillion.
To ensure customer comfort and security, BCA continues to strengthen its services through its integrated contact center, Halo BCA, alongside international-standard data protection measures. This commitment is reinforced by achieving two international ISO certifications: Data Privacy (ISO 27701:2019) and Artificial Intelligence Management (ISO 42001:2023). BCA is the first bank in Southeast Asia to receive the ISO Artificial Intelligence Management System certification.
Beyond banking services, BCA's commitment to growing alongside society is embodied through various Bakti BCA initiatives across education, health, community empowerment, culture, and the environment. Throughout 2026, Bakti BCA has provided Bakti BCA Scholarships to 700 university students from 20 state universities, implemented stunting prevention and early preeclampsia detection programs, fostered community economies through Desa Bakti BCA, preserved natural dye textiles (wastra), and conducted the Genera-Z Berbakti program, which facilitated four university teams to serve in Bakti BCA assisted villages.
“For us, Bakti BCA represents an integral part of driving inclusive growth. We hope these various initiatives continue to deliver sustainable added value for Indonesian society,” Hendra added.
Driven by the “Together, We Go Further” spirit, BCA remains dedicated to walking hand-in-hand with its customers, delivering relevant banking solutions, and contributing positively to society and Indonesia.
Picture Information 1:
BCA Greets Customers on National Customer Day, Strengthening Commitment to Providing the Best Wholehearted Service – BCA President Director Hendra Lembong (center) greets BCA customers during his visit to the Thamrin Branch Office, Jakarta on Friday (4/9). PT Bank Central Asia Tbk (BCA) once again celebrated National Customer Day (HPN) 2026 with the spirit of "Together, We Go Further" as a momentum to strengthen the company's commitment to accompany every step of the customer and provide wholehearted service.
Picture Information 2:
Commemorating National Customer Day, BCA Strengthens Services and Sustainable Social Contributions – BCA Vice President Director Armand Hartono (second left) presents a token of appreciation to a customer on National Customer Day 2026 on Friday (4/9). In celebration of National Customer Day 2026, several BCA Main Branch Offices provided special hospitality to welcome customers. BCA Board of Directors personally visited branches across several regions to express their gratitude directly to customers.
Picture Information 3:
BCA Listens to Customer Aspirations on National Customer Day 2026 - BCA Vice President Director John Kosasih (second right) had a direct dialogue with customers at KCU BCA Blok A Cipete as part of a series of BCA management visits to a number of branch offices on Friday (4/9) to commemorate National Customer Day 2026. This moment became an opportunity for BCA's board of directors to directly hear customer input while ensuring that service quality was maintained at every point of interaction.
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About PT Bank Central Asia Tbk (as of 30 June 2026)
BCA is one of the leading banks in Indonesia focusing on transaction banking as well as providing credit facilities and financial solutions for corporate, commercial, SME, and consumer segments. At the end of June 2026, BCA served 42 million customer accounts and processed more than 124 million transactions daily, supported by 1.272 branch offices, 20.374 ATMs, as well as 24-hour internet & mobile banking services and Halo BCA contact center. BCA's presence is supported by several subsidiaries focusing on vehicle financing, Syariah banking, securities, general and life insurance, digital banking, and venture capital. BCA is committed to building long-term relationships with customers, prioritizing mutual interests, and creating a positive impact on the wider community. With more than 27.600 employees, BCA's vision is to be the bank of choice and the mainstay of society, serving as an essential pillar of the Indonesian economy.
PT BANK CENTRAL ASIA TBK
Group Corporate Communication and Social Responsibility - CCR
Corporate Communication
Address : Jl. MH Thamrin No.1, Menara BCA Lt. 22. Jakarta 10310
Telephone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
