Jakarta, February 16th, 2022 – PT Bank Central Asia Tbk's (BCA) commitment to service excellence and innovations has brought in several prestigious recognitions. Thanks to its outstanding Customer Excellence, BCA has recently been honored to receive a special recognition from Gallup International, with the bank crossing into the 90th percentile of Gallup’s Global Customer Engagement database. The recognition was handed over to BCA's Board of Directors in a virtual meeting on Thursday (Feb 10th).
"We are proud to represent Indonesia in this international recognition. It is an honor for us to be named among the top global companies in Customer Engagement. This recognition is a proof our commitment to maintaining the best product and service for our customers. Prioritizing service excellence and customer satisfaction have brought this award to us," said BCA President Director Jahja Setiaatmadja.
Customer Engagement is an important aspect for BCA as it strives for customer satisfaction. As a bank serving millions of people, customer satisfaction has become a benchmark for the improvement of human resource and front desk personnel responsible for serving our customers in face-to-face setting.
"The award represents our amazing achievement, and we, as the BCA family, are very proud of it. Our consistency in service excellence while catering to customers' needs has been fruitful. Our #BankingFromHome initiative has benefited many customers amidst the pandemic, and it has become an important part of our business. We have also presented different digital solutions to serve customers more easily and wholeheartedly during this health crisis," said BCA's Deputy President Director Armand Hartono.
The Gallup Customer Engagement Survey is annually commenced to benchmark the business performance of global companies and evaluate how well they can foster a good workplace culture. Gallup's recognition will further motivate BCA to keep doing the best for all customers throughout Indonesia. In the February 10th virtual meeting, Gallup presented the recognition to BCA's Board of Directors, Division Head, and Regional Offices Head and briefly discussed the 2021 Customer Engagement Survey conducted across all branch offices. Being recognized for its astounding performance, BCA proves it is more than capable of serving customers and maintaining a good relationship with them.
"This achievement is made possible thanks to the extraordinary competence of the BCA family and all human resources committed to providing optimum service for customers. The recognition will further motivate us to offer banking services and solutions relevant to the current condition. We would also like to express our appreciation to all customers for trusting and supporting us. We will always listen to customer feedback and improve our services in the future," said Jahja.
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About PT Bank Central Asia Tbk (as of December 31st, 2021)
BCA is one of the leading banks in Indonesia and focuses on providing banking, loan services, and financial solutions for the corporate, commercial, SME, and consumer segments. By the end of December 2021, BCA had served more than 29 million customer accounts and facilitated 48 million daily transactions. The bank operates 1,242 branch offices, 18,034 ATMs, internet and mobile banking services, and its 24/7 Halo BCA contact center. BCA is supported by subsidiaries offering vehicle financing, sharia banking, securities, general and life insurance, digital banking, remittance, and venture capital. BCA is committed to building a long-term relationship with customers, prioritizing common interests, and bringing a positive impact for the community. With more than 25,000 employees, BCA's aims to become the community's first choice and act as an important pillar for the Indonesian economy.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretary & Communication
Public Relations
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat 10310
Phone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
