Dear GoodFriends,

To optimize service quality and ensure the protection of customer data security, the VIRA (Virtual Assistant Chat Banking BCA) service will no longer be accessible via LINE “Bank BCA” and Facebook Messenger “Bank BCA”, effective 02 Juli 2026.

However, GoodFriends can continue to access VIRA through the official Bank BCA WhatsApp channel at 0811 1500 998

Through WhatsApp Bank BCA, GoodFriends can still enjoy various VIRA services, including:

• Promotions
• Information (BCA branch and ATM locations)
• Credit card applications
• Insurance purchases
• FAQs (Frequently Asked Questions)

In addition, banking information and transaction services, such as checking account statements, balance inquiries, and credit card information, can be accessed via the myBCA app.

Please download the myBCA app to access comprehensive banking services, from transactions and financial management to investments. Do It Better with myBCA.

For questions and other banking information, please contact Halo BCA via the HaloBCA app.