Important Information on Changes in the Mechanism for Handling Rejection of Currency Transfers to Other Bank Accounts (Outward Remittance) for Same Currency Transactions

Dear BCA Customers,

To increase convenience in transactions, we will inform you as of January 12 2024, if you experience a rejection of a foreign exchange transfer to another bank account (outward remittance) for a same currency transaction*, the funds will be automatically returned to the fund source account and a refund notification will be sent. through:

1. The email that the customer entered during the transaction at the branch
2. email registered on the customer's e-channel (if transactions are via myBCA and KlikBCA)

*The currency of the fund source is the same as the transaction currency

For further information, contact the 24-hour Halo BCA service by telephone 1500888 or type #halobca via Whatsapp at 0811 1500 998, and Halo BCA Chat at www.bca.co.id or mention the Twitter account: @HaloBCA.