Good news! Getting a queue number for your needs at a BCA Branch Office is now easier with the Branch Services Feature, available on myBCA mobile and web. This feature provides a Queue Number Service that allows customers to get a branch queue number in advance, view the number of people currently in line, and check the estimated waiting time, helping them plan their activities more efficiently.
You can take a Queue Number from anywhere before visiting a BCA Branch Office and monitor your position in the queue in real time. This helps speed up the transaction process and allows you to plan your time more efficiently.
Benefits of the Queue Number Service
- Clear information: Customers can see their position in queue and estimated waiting time
- Time efficiency: No need to wait long at branch
- Convenience: A more modern and practical queuing experience
Things to know about Queue Number Service on myBCA:
- Can be used to get queue numbers for regular and priority services
- Customers still need to check in upon arrival at a BCA branch by scanning the reference number shown on myBCA at the queue machine
- Queue number validity is based on the current queue. If you are absent or do not check in, the queue number will expire.
Use the Queue Number Service in the Branch Services feature on myBCA before heading to the branch to better plan your activities.
