
Materiality & Stakeholder Engagement
Methodology & Assessment Process
A materiality assessment is conducted annually using the double materiality assessment (DMA) approach, in collaboration with an independent consultant.

Materiality Matrix Results
A mapping of eight topics based on impact materiality (X-axis) and financial materiality (Y-axis). The final chart was exported by the data team from the 2025 DMA report.

Stakeholder Engagement
BCA identifies stakeholder groups based on their level of dependence, responsibility, influence, diversity of perspectives, and relevance to the Bank’s business activities. For each group, BCA establishes open communication channels with appropriate frequency, so that stakeholders’ aspirations and expectations can serve as input for the Company’s sustainability management. The results of this communication serve as one of the foundations for determining and prioritizing material topics.