Product Innovation and Banking Solutions
Efforts to Strengthen Digital Capabilities
The reliability of BCA's digital platform provides innovative, secure, and convenient services, which drive customer growth.
Total Digital Transaction
99.8%
Of total customer transactions
Service innovation
Paylater BCA & myBCA Worldwide Access
Total customers
33.1million
Increased 8% YoY
Number of Accounts
43million
as of September 2025
Digital Transformation Initiatives within BCA
Digital Workspace Initiative
BCA promotes efficiency, productivity, and minimal carbon footprint through automation, flexibility in work, and service synergy.
Impact of the Digital Workspace
BCA projects a reduction of 2,272 tCO2eq in emissions by 2024, reaffirming the role of technology in sustainability.
Each of these digital initiatives is designed with a dual purpose: customer service innovation and strengthening our commitment to sustainability.