Introducing Solution Assistant (SOLA), exclusive agents from Halo BCA, which provides dedicated support to a select group of customers. SOLA identifies and addresses customer needs and complaints to recommend BCA banking solutions.
SOLA Service
- Financial consultations - BCA’s product and services for both individual and business needs
- Up-to-date information on BCA’s products and promotions - that align with customer’s profile and needs
- Banking service resolution - offering prompt and accurate handling of complaints
Tips to maximize SOLA Service
- Activate HaloBCA apps - Login using BCA ID to access all features available to SOLA customers
- Save your agent’s extension- Each SOLA customer receives a special extension to contact their dedicated agent via 1500118
- Use #HaloBCA on WhatsApp - Contact SOLA by typing #HaloBCA to BCA’s official WhatsApp at 0811 1500 998
- Communicate your needs: Providing detailed information about your financial needs enables your SOLA agent to offer more tailored solutions.
Communication media
- SOLA may contact you using Halo BCA Phone Number 1500888. Service hours are Monday – Friday, 08:00 – 17:00 WIB (excluding public holidays).
- Inbound channels for customers:
- Phone: Dial 1500118, then select “1” or “2” for SOLA service, then enter the extension provided by your agent
- Official WhatsApp BCA at 0811 1500 998: Type #HaloBCA in the chat
- SOLA email correspondence – sola_doc@bca.co.id
- HaloBCA Apps → Select the call menu → Choose the “Solution Assistant” feature (requires internet data)
Frequently Asked Questions
Q: Is there a fee for SOLA services?
A: SOLA service itself does not charge any fees. However, if customers contact SOLA by phone, standard call charges will apply.
Q: Is SOLA service available 24 hours?
A: SOLA service is available during working days and hours which is Monday – Friday from 08:00 – 17:00 WIB, excluding public holiday
Important Notice: BCA will never request your personal banking details through any channel.
