Have you ever failed a transaction using e-Banking? Or not receiving the OTP code via SMS to the phone number linked to your e-Banking? Apparently, it’s not just a case of internet interruption or no credit, but it could be because your mobile phone number has been recycled by your provider and rendered inactive.
A recycled phone number is one that has been declared inactive by the telecommunication provider because it has passed the grace period and is resold.
Meanwhile, a dormant e-Banking phone number is a one that has been declared inactive due to no activity or transactions through e-Banking connected to that phone number.
If you change to a new mobile phone number, the number that was previously registered and connected to BCA e-Banking must be closed. This prevents the old number from being connected to the bank account, especially if the number has been used by someone else.
Status Change of BCA e-Banking Mobile Number
To improve security for BCA customers who use phone numbers as a means of authentication and authorisation for BCA e-Banking transactions, the BCA system will automatically change the status of all e-Banking phone numbers categorised as recycled and dormant phone numbers along with certain criteria.
The status change system for BCA e-Banking mobile numbers includes blocking and deleting numbers, if within a certain period of time there is no activity or transactions from the BCA e-Banking number.
BCA has taken this step as a precautionary measure to prevent customers’ phone numbers from being misused by irresponsible parties. As we know, phone numbers that have not been used and are still connected to e-banking or internet banking can potentially be used by scammers to drain funds stored in BCA accounts.
Moreover, the status change also aims to ensure that the e-Banking mobile number cannot be owned by different customers.
Tips to Secure Your BCA e-Banking Mobile Number
It is important to maintain the security of the phone number connected to BCA e-Banking for convenient and protected banking transactions. Do you want to know the tips? Let’s check them out below.
1. Top Up Phone Credit Regularly
Topping up your credit will extend the card’s active period. This also prevents the card from expiring or falling into a grace period, which can hamper BCA e-Banking transactions.
2. Update Your Data
If you wish to change your phone number, you should update your BCA data using the new number that will be registered with BCA e-Banking. To remove or change your e-Banking phone number, you can do it through BCA branches, Halo BCA or ATM BCA.
3. Avoid Sharing Personal Data on Social Media
Your BCA e-Banking mobile number is private data. This means that you should not share your phone number on social media or any platform that could prompt fraudsters to act. Remember, your data is your secret.
That sums up a quick look at changing the status of BCA e-banking phone numbers.
Share these useful tips with your family and friends.