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24 Nov 2023

Committed to Providing Service Excellence for Customers, BCA Opened Graha Pena KCP in Surabaya

Surabaya, 22 November 2023 - PT Bank Central Asia Tbk (BCA) relocates Bhayangkara Sub-Branch Office (KCP) to Graha Pena KCP to give convenience and comfort for customers to do banking transaction. The new Graha Pena KCP location can be found at Graha Pena Building, Jl. Ahmad Yani No. 88, Ketintang, Gayungan District, Surabaya, East Java.

KCP Graha Pena has been operating from its new location since November 20, 2023. The opening ceremony was attended by the head of BCA Region III Hendrik Sia, Director of PT Graha Pena Jawa Pos Yusche, Deputy Finance Director of PT Jawa Pos Koran Desy Andriani and BCA management on Monday (20/11).

Hendrik Sia stated that digitalization provides easy, convenient, and faster ways for people to conduct banking transactions. However, BCA firmly believes that the function of the Branch Office will remain indispensable. Branch Offices are crucial for creating humanized and personalized face-to-face communication between banks and customers.

"Not all transactions can be fully replaced with digital. BCA consistently embraces the concept of 'hybrid banking' to continue serving customers who are expanding across both online and offline ecosystems. BCA aims to fulfill various financial service and transaction needs of the community while supporting positive economic growth in the area," stated Hendrik Sia.

To facilitate customer transactions easier, the new branch has been equipped with a number of facilities, including ample parking and a banking hall of approximately 100 square meters, providing a larger area for customer convenience. Additionally, the KCP location is in a commercial area and close to shopping areas. Graha Pena KCP is only 200 meters away from the previous location at Komp. Bhayangkara University.

KCP Graha Pena complements BCA's 1,252 branch offices located throughout Indonesia. Notably, over 80% of these branches have integrated state-of-the-art digital tools and applications like the ones in KCP Graha Pena. The process of transforming BCA's branches to digital branches began in 2018, allowing customers to use machines and apps independently while being supported by cutting-edge technology.

BCA Opened KCP Graha Pena Surabaya to Provide Ease of Transactions to Customers - Head of BCA Region III Office, Hendrik Sia, is accompanied by BCA management during the opening of KCP Graha Pena, located at Graha Pena Building, Jl. Ahmad Yani No. 88, Ketintang, Gayungan District, Surabaya, East Java, on Monday (20/11). PT Bank Central Asia Tbk (BCA) relocated its Bhayangkara Sub-Branch Office (KCP) to Graha Pena KCP with the aim to enhance customer convenience and comfort in their banking transactions. The new position of Graha Pena KCP can be found at the Graha Pena Building, located at Jl. Ahmad Yani No. 88, in Ketintang, Gayungan District, Surabaya, East Java.


About PT Bank Central Asia Tbk (as of 30 September 2023)

BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of September 2023, BCA has the privilege of serving nearly 39 million customer accounts, processing around 81 million of daily transactions through a network of 1,252 branches; 18,705 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business.  BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With around 25,000 employees, BCA’s vision is to be the bank of choice and a major pillar of the Indonesia economy.



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