03 May 2024 | Edukatips

How to Refund QRIS Transactions Made on EDC BCA

Customers who made successful transactions using QRIS can get a refund if the need arises. For example, if a customer overpays or returns a product, the merchant may need to refund the transaction amount.

Refunds can only be made for QRIS transactions performed using BCA EDC.

  1. Refunds to customers will happen in real-time.
  2. Debiting the merchant account:
    • If the refund is made before settlement, it will not be debited from the merchant account.
    • If the refund is made after the settlement, the merchant’s account will be debited, and the Merchant Discount Rate (MDR) will be returned.

Here is some information about the QRIS refund process for merchants:

QRIS Transactions

  • Refunds can only be made for successful QRIS transactions.
  • The deadline for refunds is within 7 days after the transaction date.
  • Merchants can refund partial or full transaction amounts.
  • Merchants need to enter the RRN number and transaction date.
  • UsingthesameEDC that was used during the original transaction.
  • TheMDR percentage will be refunded to the merchant based on the transaction nominal.

How to refund QRIS through BCA EDC

  1. Select the QR menu
  2. Select the Refund menu
  3. Enter Password
  4. Enter the QRIS RRN number
  5. Enter the transaction date
  6. Confirm the transaction information. If correct, select Yes
  7. Enter the refund amount, then click “Konfirmasi
  8. After a successful refund, a print option will appear

How to refund QRIS through EDC with Touch Screen

  1. Select the “Lainnya” menu on the home screen
  2. Select the Refund facility
  3. Enter password
  4. Enter the QRISRRN number and the transaction date
  5. Enter the refund amount and click “Konfirmasi
  6. Select the Print/Email option to provide the customer with proof of the transaction

Please note that a QRIS Refund cannot be made for transactions made through Sakuku, QRIS Paylater, and QR Cross Border. You can check the success of the QRIS Refund transaction through your account statement.

You can see more information about QRIS here.

Customers must bring the original transaction receipt when seeking a refund from the merchant.

For merchants who have made a refund, please keep proof of the refund transaction.