The latest service that allows access to virtually various self-service transactions and is accessible 24/7 at designated places.
Transactions at CS Digital
Types of banking services that can be made through CS Digital are as follows:
Instant Card Replacement
Submission of Replacement of Conventional Card*)
Card issuance for accounts opened via BCA mobile or myBCA
m-BCA registration
KlikBCA Individu registration
KeyBCA registration*)
Submission of m-BCA Financial Activation**)
m-BCA status change
KlikBCA Individu status change
Note
*) Transaction settlement is followed up by Customer Service.
**) Transactions can be completed at the CS Digital machine if the phone
number and account number are registered in the CIS of the customer making
the transaction.
Card replacement and issuance are accessible for 22 hours, from 04:00 - 02:00 the following day at local time. Other services can be accessed 24 hours.
If the customer already has a KBI user ID and forgets it, the customer can
check at CS Digital by following the registration flow on which the existing
user ID will appear on the machine.
Terms of Transaction at CS Digital
Customers or prospective customer must produce e-KTP as a means of
authentication for transactions on CS Digital machine
Complaint Handling
Complaints about CS Digital transactions can be submitted through the
Halo BCA or contact BCA branch near you.
Dengan mengklik ‘Lanjutkan’, Anda akan diarahkan menuju website
di luar www.bca.co.id yang tidak terafiliasi dengam BCA dan mungkin
memiliki tingkat sekuriti yang berbeda. BCA tidak bertanggung jawab
dan tidak mendukung, menjamin, mengendalikan konten, mengendalikan
ketersediaan dan perspektif atas produk-produk atau layanan-layanan
yang ditawarkan atau dinyatakan oleh website tersebut.
