Semarang, October 18, 2021 – PT Bank Central Asia Tbk (BCA) consistency in providing service excellence continues to be improved through various national initiatives. As part of banking institutions in Indonesia, improving the quality of services and also the quality of Human Resources (HR) is an obligation that must be done. Observing these conditions, BCA opens the latest Halo BCA Building in Semarang, that will provide services to all BCA customers through contact center service.
“Our commitment to provide service excellence is always implemented through various initiatives and concrete actions. The relocation of the Halo BCA building is a form of our efforts to improve the comfort of employees so that they can support the improvement of the service quality in delivering information through contact center provided to BCA customers," said Wani Sabu, Executive Vice President Center of Digital BCA.
The latest Halo BCA building is located at Jl. RM Hadi Soebeno Sosrowardoyo, Kawasan Komersial No B6/7 Kedungpane, Mijen, Semarang, Central Java consisting of 4 floors and a rooftop with an area of 17,000 m2, this new building can accommodate up to 1,500 employees.
“By occupying new building, hopefully it will optimize the services provided to loyal BCA customers as well as prospective customers. We also hope to increase employee morale in order to achieve the company's vision and mission," concluded Wani Sabu, Executive Vice President Center of Digital BCA.
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About PT Bank Central Asia Tbk (as of 30 September 2021)
BCA is one of the leading commercial banks in Indonesia with the core business of transaction banking. BCA also offers a full range of financial services in consumer, SME, commercial and corporate segments. As of September 2021, BCA has the privilege of serving more than 26 million customer accounts, processing around 46 million of daily transactions through a network of 1,237 branches; 17,913 ATMs as well as the 24-hour internet & mobile banking systems; supported by 24/7 Halo BCA contact center. BCA’s presence is complemented by a number of subsidiaries focusing on vehicle financing, sharia banking, securities, general and life insurance, digital bank, remittance as well as venture capital business. BCA is committed to building lasting relationship with customers, putting people first, and making positive impact on society at large. With more than 25,000 employees, BCA's vision is to be the bank of choice and a major pillar of the Indonesia economy.
For more information, please contact :
PT BANK CENTRAL ASIA TBK
Corporate Secretary & Communication
Public Relations
Address : Jl. MH Thamrin No. 1
Menara BCA Grand Indonesia 20th Floor
Jakarta Pusat 10310
Phone : (021) 2358-8000
Fax : (021) 2358-8339
E-mail : corcom_bca@bca.co.id
